FAQs: Electrotherapy TENS

What is Electrotherapy or Transcutaneous Electrical Nerve Stimulation (TENS)?
Electrotherapy, also known as TENS, is a drug-free non-invasive therapy designed to reduce and relieve muscle or joint pain by applying electrical nerve stimulation to the surface of the skin near the site of the pain
How does Electrotherapy or TENS work?
Scientific theory suggests that TENS can work in several ways, including: blocking the pain message from reaching the brain, triggering the body to produce more endorphins (a natural pain killer) or improvement of blood circulation.
What type of pain is Electrotherapy or TENS best for?
This therapy works best on acute pain of the muscle or joints.
Can Electrotherapy or TENS cure my pain?
No, this type of therapy does not cure the underlying cause of your pain. It can provide temporary relief or reduction of pain.
Is Electrotherapy or TENS safe?
Yes, TENS has been prescribed by medical professionals and used for over 30 years by physicians, chiropractors, and physical therapists as an effective pain relief solution. All Omron TENS units are FDA cleared and available over the counter without a prescription.
Who can use Electrotherapy or TENS?
Adults who suffer from joint or muscle pain can use this therapy. However, it should not be used by children, pregnant women, or anyone who has an implanted metallic or electronic device. Ask your physician if you have any questions related to your health.
Does insurance cover the cost of a TENS device?
Consult your physician and/or insurance company to determine if a TENS device would be covered for your specific pain management needs.
Why should I use an Omron Electrotherapy TENS unit?
Omron Electrotherapy TENS units are a simple, drug-free solution for relief of muscle and joint pain. Under your personalized control, our line of portable TENS units deliver gentle massage-like pulses, providing on the spot pain relief. Available without a prescription, Omron Electrotherapy may help relieve pain in about 15 minutes.
Where can I buy Omron Electrotherapy TENS units?
Omron Electrotherapy TENS units are available at the Omron online store and other fine retailers nationwide.
Do I need a prescription from my doctor to purchase an Omron Electrotherapy TENS unit?
Omron Electrotherapy TENS units are FDA cleared (U.S. Food and Drug Administration) and for sale without a prescription.
When should I use an Omron Electrotherapy TENS unit?
Use the unit as soon as your pain begins. If you get to your pain early, it may prevent the pain from becoming worse. The earlier you get your pain under control, the better chance you have to keep up with your daily activities.
How often can I use my Omron Electrotherapy TENS unit?
For the Pocket Pain Pro, Pain Relief Pro, Max Power Relief®, you can begin with one 15-minute therapy session. Repeat for another 15 minutes if needed; use up to three times per day at a maximum. Sessions should not be consecutive.
For the Heat Pain Pro, you can complete a maximum of three 30 minute sessions a day. Sessions should not be consecutive.During each therapy session, rate your pain from 1 (low) to 10 (high) before and after the session, to gauge the true reduction of pain.
Where can I use my Omron Electrotherapy TENS unit?
You can use Omron Electrotherapy TENS units on multiple body parts, including: lower back, sciatic, deltoid, upper arm, elbow, hip & thigh, knee, calf, ankle and foot. View our Pad Placement Guide for more information.
The Pocket Pain Pro, Pain Relief Pro, Max Power Relief®, and the Heat Pain Pro™ are designed for what areas of the body?
The Pocket Pain Pro, Pain Relief Pro, Max Power Relief and Heat Pain Pro are FDA cleared for use on the arms, shoulders, legs, lower back, feet, and joints such as knees/wrists/ankles/elbows.
Can I use the TENS unit on my shoulder?
The Omron Pocket Pain Pro, Pain Relief Pro, Max Power Relief, and Heat Pain Pro units have been cleared by the FDA for use on the shoulder in all positions. This includes the upper arm and the upper back or shoulder blade area. See pad placement guide for exact positions. Feel free to use any of the modes, including shoulder, on your shoulder pain. Choose the one that is most comfortable on your pain.
How should I store my Omron Electrotherapy TENS unit?
Keep the device along with your Quick Start Guide and Instruction Manual in the original packaging or carrying pouch that comes with the unit (carrying pouch not included in the Pocket Pain Pro (PM3029) or Pain Relief (PM3030)). The electrode cords should remain attached to the pads or gels and the electrode cords can be wrapped around the included pad holder. Store all components in a dry, cool location.
Can I use an Omron Electrotherapy TENS unit as part of my regular pain regimen?
Yes, TENS therapy is a good adjunct therapy in addition to your regular pain regimen such as heat, cold, wraps, physical therapy and medications. Always ask your physician if you have any questions about your health.
Can I share my TENS unit with others in the family?
Any of the Omron TENS units can easily be shared with other family members. Please make sure that each person has their own set of Long Life Pads or electrode cord with gel pads to prevent cross-contamination between individuals. To share the Heat Pain Pro, we recommend that each user have a separate electrode cord because the gel pads are connected.
What are the differences between the modes?
All modes are pre-set and designed by healthcare professionals for specific body pains. For example, in the lower back mode, the electrical stimulation pattern was designed to treat the type of pain found in the larger muscles of the lower back.
How do I select a mode on the Pain Relief (PM3030)?
Push the “ON” button and the default program “blinks” (unit defaults to the last program at the lowest intensity level). Personalize your therapy by pushing the orange circle button to a pre-set program (Arm, Lower Back, and Leg/Foot).
How do you switch modes on the Pain Relief?
Each time you push the orange circle button, it switches to the next program at the lowest intensity level. Depending on the program, you will feel a gentle combination of tapping, kneading or pulsing sensations that vary in pulse speed.
How do I select a mode on the Pocket Pain Pro (PM3029)?
Push the power button and the default program “blinks.” Personalize your therapy by using the arrows to click through the modes: Arm/Shoulders, Lower Back, Leg/Foot, Knead, and Steady when you determine the right one, press the set button, then use the arrows to control the intensity of the pulses
How do I know which mode I am using on the Pain Relief Pro, Max Power Relief, and Heat Pain Pro?
On the top of the LCD screen, there are names of the different modes that are available. The mode you are using will be highlighted on the screen.
How do I switch between modes on the Pain Relief Pro and Max Power Relief?
Press the Mode button up or down to switch between modes. Keep pressing the mode button until you find the stimulation pattern that feels good on your pain.
Can you combine the modes on the Pain Relief Pro, Max Power Relief, or Heat Pain Pro?
It is not possible to combine any of the modes. You can only use one mode at a time but there is enough differentiation that you will find something that works on your pain.
What does the blinking light on my Pain Relief unit mean?
The blinking light indicates intensity level selected from one blink (weak) to five (strong). For example, two blinks means you are at level 2.
How do I choose an intensity level?
The TENS units start on the lowest intensity settings, press the intensity power buttons up or down to pick the level that feels most comfortable on your pain; go up a power level if the therapy feels too weak or go down if you feel uncomfortable or your muscles contract too much.
Why does power make a difference in TENS therapy?
It depends on each individual, some may require higher levels of power for the TENS therapy to be effective on their pain.
What is the difference between the Pain Relief Pro (PM3031) and the Max Power Relief (PM3032)?
The Max Power Relief has more features and two times the power. The power, delivered in milliamperes, provides stronger stimulation compared to the Omron Pain Relief, Pain Relief Pro and Heat Pain Pro. It also has a total of 9 modes.
What is the difference between the Heat Pain Pro and TENS devices without heat?
The biggest difference is the addition of heat; the device warms and soothes the muscle prior to receiving TENS therapy. It also has three therapy types, 9 modes, and 20 power levels. The device is also rechargeable.
How does heat improve my pain management regimen?
TENS and heat have been used by medical professionals for decades, in lieu of applying heat before treatment; the Heat Pain Pro has heat built into its pain management therapy. You can customize your treatment by controlling the amount of heat (Low or High).
How do I use the heat function of the Heat Pain Pro?
Heat intensity can be adjusted through the heat settings. Therapy Combo 1 uses heat in the first half of therapy while Combo 2 alternates between heat and TENS.
Can I use the Heat Pain Pro without heat?
Yes, under therapy, use the arrow to choose the TENS setting.
How long should the batteries last in the Electrotherapy Pain Relief (PM3030) and Pocket Pain Pro (PM3029)?
New batteries (two AAA alkaline batteries) will last approximately three months when used for 15 minutes a day in the lower back mode at maximum intensity.
How long should the batteries last in the Pain Relief Pro (PM3031) and Max Power Relief (PM3032)?
New batteries (two AAA alkaline batteries) will last approximately four months when used for 15 minutes a day in the lower back mode at maximum intensity.
How do I know when to replace the batteries on the Pain Relief Pro or the Max Power Relief?
If the battery is getting low, the battery icon will light up on the screen to let you know that you should replace the batteries soon.
How do I replace the batteries in the Pain Relief Pro and the Max Power Relief?
Remove the battery cover on the back using a coin.  Replace the old batteries with two new AAA batteries.  Make sure the positive and negative signs correspond when inserting the batteries.  Re-install the batter cover and tighten with a coin.
How long does the battery last in the Heat Pain Pro before it needs to be recharged?
On a full charge, the battery should last about nine 30 minute sessions and takes about five hours to fully charge once the battery is empty. You cannot use the unit while the battery is charging.
What do I do with the belt clip for the Pain Relief Pro and the Max Power Relief?
If you plan on moving around during therapy, we suggest using the sturdy belt clip.
What does the Pad Icon mean on the Pocket Pain Pro, Pain Relief Pro, Max Power Relief, and Heat Pain Pro?
The pad icon will light up to warn you that the pads are not in place and the therapy is not working.
How do I know how many minutes are left in the therapy on the Pain Relief Pro, Max Power Relief, and Heat Pain Pro?
In the lower right hand corner of the screen, you will see a number indicating how many minutes are left in the therapy. The therapy starts and counts down to zero, the unit will shut off automatically.
Is it acceptable to put the pads on my chest anywhere?
Do not put the pads on or near your heart, directly on your chest, or on your neck. This could cause heart disturbance.
How far apart should you place the Pads?
They should be a minimum of 1 inch apart on clean, dry, healthy skin; the pads should never touch or overlap.
What is the difference between the Long Life Pads and the Gel Pads from the Heat Pain Pro?
The Gel Pads were designed to be used with the heat function of the Heat Pain Pro and the pads are attached to the electrode cord. To share the unit, we recommend that each user have their own electrode cord with gel pads to prevent cross contamination.
How long do the Long Life Pads last?
The Long Life Pads are good for up 150 uses or 5 months based on daily usage. Store your pads on the provided pad holder and clean the pads as needed; they should last up to 10 washes. When replacing your pads, remove the protective film from the pads and install on electrode cord.
How long do the Gel Refills (PMGEL) last on the Heat Pain Pro?
The Gel Pads last up to 30 uses. We recommend changing the gel when they no longer firmly stick to your skin or when less than 25% sticks to the skin. When replacing your gels on the Heat pain Pro, remove the protective film and install gel on the original pad. Do not rinse under water or clean the gel pads.
Does it matter which side of the Gel Refills should be placed on the pads and on my skin?
Yes, it does matter. The side of the gel with the blank plastic film is more adhesive so it sticks to the pads instead of your skin when the pads are removed from skin after treatment. Please follow these instructions when applying your Gel Refill: Each gel has 2 plastic films, on the top and bottom. Remove the blank plastic film first and place the gel squarely onto the dark surface of the pad. Then, remove the plastic film that has the word “SKIN” printed on it, and apply the pad to your skin.
After applying the Gel Refills to the pads of the Heat Pain Pro, can I remove the gels to reposition them?
No, once the gels are removed from the pad, their quality diminishes and will not be able to be reapplied and a new gel will need to be applied. Once you have applied the gels to the pad, do not remove them until you are ready to replace them.
How hot does the heat of the Heat Pain Pro get?
The HI heat setting of the Heat Pain Pro reaches 110 F, comparable to a low setting on a heating pad.
What are the names of the numerical modes on the Heat Pain Pro?
The numbers and their correlating mode names can be found on the side of the actual device or within the Instruction Manual and Quick Start Guide. Further, the description of each mode can be found in the instruction manual.
How do I clean my Long Life Pads?
First, turn the power off and disconnect the pads from the electrode cord. Then, wash the pads gently with your fingertips under slow running cold water for several seconds. Long Life Pads can be washed up to 10 times. Let the pads completely air dry before reconnecting to your unit. Do not wipe pads with any towels or cloth. We recommend cleaning your pads after 15 uses.
How do I purchase new Long Life Pads and Gel Refills?

Long Life Pads in standard and large sizes and Gel Refills can be purchased at our Omron Webstore. We recommend that each user of the Omron Electrotherapy TENS unit have their own set of pads or electrode cord with gel pads for the Heat Pain Pro

Are the Long Life Pads available in different sizes?

The Long Life Pads come in two different sizes. Standard size pads come with the Electrotherapy TENS units and are 4″ H x 2.5″ W each and work on multiple body parts. Standard size pad refills can be purchased separately. Large sized Long Life Pads are 25% larger than standard pads — 4.75″ H x 3″ W — and are good for covering a wider area of pain while ergonomically shaped to fit curves.

When should I purchase/use the Large Long Life Pads?

If the area of pain covers a wide length or width, the large pads may be a good choice. The large Long Life Pads are good for lower backs, legs, thighs, hips on normal to larger men and women.

What is the Pain Relief Pad Club?

Enrollment in our Pain Relief Pad club is FREE and offers savings of 25% off on every set of Long Life replacement pads (either Standard or Large) or Gel Refills. When you sign up for our Pain Relief Pad Club, we will automatically send you a new box of pads or gel refills every three months. You will receive 4 sets of Long Life Pads or 6 (3 pair) Gel Refills at 25% off retail price. Your first box will ship when you sign up.

Is my new Omron TENS device covered under a warranty?

Each Omron TENS has a limited 1 year warranty if the unit is registered.

Are my Omron Long Life Pads and Gel Refills covered under a warranty?

Each Omron TENS has a limited 30 day warranty if the pads or gel refills are registered.

How do I register my new Omron TENS device?

Register your product on-line at www.register-omron.com.  Keep your purchase receipt as proof of purchase for warranty coverage.