FAQs: Electrotherapy TENS

What is Electrotherapy or Transcutaneous Electrical Nerve Stimulation (TENS)?

Electrotherapy, also known as TENS, is a drug-free, non-invasive therapy designed to reduce and relieve numbness in the arms, legs and foot by applying electrical nerve stimulation to the surface of the skin near the site of the pain.

How does Electrotherapy or TENS work?

Scientific theory suggests TENS can work in several ways, including: the pulses can block the pain message from reaching the brain, the stimulation triggers the body to produce more endorphins (a natural pain killer) or the therapy improves blood circulation.

What type of pain is Electrotherapy or TENS best for?

This therapy works best on acute pain versus chronic pain, which is more serious.

Can Electrotherapy or TENS cure my pain?

No, this type of therapy does not cure the underlying cause of your pain. It can provide temporary relief or reduction of pain.

Is Electrotherapy or TENS safe?
Yes, TENS has been prescribed and used for more than 30 years by medical professionals such as physicians, physical therapists and chiropractors as an effective pain relief solution. Omron Electrotherapy is available over the counter without a prescription.
Who can use Electrotherapy or TENS?

Any adult who suffers from muscle or joint pain can use this therapy. However, it should not be used by children, pregnant women or anyone who has an implanted metallic or electronic device. Ask your physician if you have any questions related to your health.

Does insurance cover the cost of a TENS device?

Consult your physician and/or insurance company to determine if a TENS device would be covered for your specific pain management needs.

Why should I use an Omron Electrotherapy TENS unit?

Omron Electrotherapy TENS units are a simple, drug-free solution for relief of muscle and joint pain. Under your personalized control, our line of portable TENS units deliver gentle massage-like pulses, providing on the spot pain relief. Available without a prescription, Omron Electrotherapy may help relieve pain in about 15 minutes.

Where can I buy Omron Electrotherapy TENS units?

Omron Electrotherapy TENS units are available at the Omron online store and other fine retailers nationwide.

Do I need a prescription from my doctor to purchase an Omron Electrotherapy TENS unit?
Omron Electrotherapy TENS units are available for sale without a prescription.
When should I use an Omron Electrotherapy TENS unit?

Use the unit as soon as your pain begins. If you get to your pain early, it may prevent the pain from becoming worse. The earlier you get your pain under control, the better chance you have to keep up with your daily activities.

How often can I use my Omron Electrotherapy TENS unit?

You can begin with one 15-minute therapy session. Repeat for another 15 minutes if needed.  Use up to three times per day at a maximum. During each therapy, rate your pain before and after the session, 1 (low) to 10 (high) in order to gauge the true reduction of pain.

Where can I use my Omron Electrotherapy TENS unit?
You can use Omron Electrotherapy TENS units on multiple body parts, including: lower back, sciatic, deltoid, upper arm, elbow, hip & thigh, knee, calf, ankle and foot. View our Pad Placement Guide for more information.
How should I store my Omron Electrotherapy TENS unit?

Keep the device along with your Quick Start Guide and Instruction Manual in the original packaging or carrying pouch that comes with the unit. The electrode cords should remain attached to the Long Life Pads. The electrode cords can be wrapped around the included pad holder. Store all components in a dry, cool location.

Can I use an Omron Electrotherapy TENS unit as part of my regular pain regimen?

Yes, TENS therapy is a good adjunct therapy in addition to your regular pain regimen such as heat, cold, wraps, physical therapy and medications. Always ask your physician if you have any questions about your health.

Can I share my TENS unit with others in the family?

Any of the Omron units can easily be share with other family members.  Please make sure that each person has their own set of Long Life Pads to prevent cross-contamination between individuals.

How do I select a program on the Pain Relief (PM3030)?

Push the “ON” button and the default program “blinks” (unit defaults to the last program at the lowest intensity level). Personalize your therapy by pushing the orange circle button to a pre-set program (Arm, Lower Back, Leg/Foot).

How do you switch programs on the Pain Relief?

Each time you push the orange circle button, it switches to the next program at the lowest intensity level. Depending on the program, you will feel a gentle combination of tapping, kneading or pulsing sensations that vary in pulse speed.

What does the blinking light on my Pain Relief unit mean?

The blinking light indicates the level of the program you have selected. The number of blinks corresponds to the intensity level selected from 1 (weak) to 5 (strong). For example, 2 blinks means you are at level 2.

What is the difference between the Pain Relief and the Pain Relief Pro (PM3031)?

The PM3030 is the smallest and simplest unit, yet powerful for relieving pain. It has three pain modes and five power levels of intensity. It’s great for putting in your pocket and using at home, work or while traveling.

What are the differences between the modes on the Pain Relief Pro?
All modes are pre-set and designed by healthcare professionals for specific body pains. For example, the lower back mode electrical stimulation pattern was designed for larger muscles found in the lower back and the stimulation pattern was designed just for the type of pain found in the lower back.
How do I know what intensity level is on for the Pain Relief Pro?

In the lower left corner of the screen, there is a number between 1 – 10 which will indicate the power level of intensity. Power level 1 is the lowest and 10 is the highest. Just press the intensity button up or down to pick the power level of intensity that feels most comfortable on your pain. If it’s too weak, go to a higher level. If it’s uncomfortable or your muscles contract too much, lower the power level of intensity.

How long should the batteries last in the Pain Relief Pro?

New batteries (two AAA alkaline batteries) will last approximately four months when used for 15 minutes a day in the lower back mode at maximum intensity.

What is the difference between the Pain Relief Pro and the Max Power Relief (PM3032)?
The Max Power Relief has more features and 2 times the power.  The power is delivered in milliamperes and delivers stronger stimulation versus Omron Pain Relief and the Pain Relief Pro.  It also has one more mode for the SHOULDER with a total of 9 modes (6 pre-set pain modes and 3 massage-like modes).
How do I know which mode I am using on the Pain Relief Pro and the Max Power Relief?
On the top of the LCD screen, there are names of the different modes that are available. The mode you are using will be highlighted on the screen.
How do I switch between modes on the Pain Relief Pro and Max Power Relief?

Press the Mode button up or down to switch between modes. Keep pressing the mode button until you find the stimulation pattern that feels good on your pain.

Can you combine the modes on the Pain Relief Pro and the Max Power Relief?

It is not possible to combine any of the modes.  You can only use one mode at a time but there is enough differentiation that you will find something that works on your pain.

What does the Pad Icon mean on the Pain Relief Pro and the Max Power Relief screen?

If one of the pads falls completely off for any reason, the pad icon will light up to warn you that the pads are not in place and the therapy is not working.

How do I know when to replace the batteries on the Pain Relief Pro or the Max Power Relief?

If the battery is getting low, the battery icon will light up on the screen to let you know that you should replace the batteries soon.

How do I replace the batteries in the Pain Relief Pro and the Max Power Relief?

Remove the battery cover on the back using a coin.  Replace the old batteries with two new AAA batteries.  Make sure the positive and negative signs correspond when inserting the batteries.  Re-install the batter cover and tighten with a coin.

How do I know how many minutes are left in the therapy on the Pain Relief Pro and the Max Power Relief?

In the lower right hand corner of the screen, you will see a number indicating how many minutes are left in the therapy. The therapy starts at 15 minutes and counts down to zero when the unit will shut off automatically.

What do I do with the belt clip for the Pain Relief Pro and the Max Power Relief?

If you plan on moving around during therapy, we suggest using the sturdy belt clip.

Why does power make a difference in TENS therapy?

It depends on each individual, however, some people may require more strength or power in order for the TENS therapy to reach their pain and be effective.

Is the Max Power Relief good to use on my shoulder?
This unit can be used on the shoulder in all positions.  This includes the upper arm and the upper back or shoulder blade area.  See pad placement guide for exact positions.  Feel free to use any of the modes, including shoulder, on your shoulder pain.  Choose the one that is most comfortable on your pain.
The Max Power Relief is designed for what areas of the body?
The Max Power Relief can be used on the arms,shoulders, legs, lower back, feet, and joints such as knees/wrists/ankles/elbows.  It also has three massage-like modes that mimic tapping, kneading and rubbing.
How long do the Long Life Pads last?

The Long Life Pads are good for up 150 uses or 5 months based on daily usage. Caring for your pads is easy; simply clean the pads as recommended up to 10 times. When replacing your pads, remove the protective film from the pads and place on the holder provided when you purchased your pain relief unit.

How do I clean my Long Life Pads?

First, turn the power off and disconnect the pads from the electrode cord. Then simply wash the pads softly with your fingertips under slow running cold water for several seconds. Pads can be washed up to 10 times. Let the pads completely air dry before reconnecting to your unit. Do not wipe pads with any towels or cloth. We recommend cleaning your pads after 15 uses.

How do I purchase new Long Life Pads?

Long Life Pad refills are available in standard and large sizes and can be purchased at our Omron Webstore. We recommend that each user of the Omron Electrotherapy TENS unit have their own set of pads.

Are the Long Life Pads available in different sizes?
The Long Life Pads come in two different sizes. Standard size pads come with the Electrotherapy TENS units and are 4″ H x 2.5″ W each and work on multiple body parts. Standard size pad refills can be purchased separately. Large sized Long Life Pads are 25% larger than standard pads — 4.75″ H x 3″ W — and are good for covering a wider area of pain while ergonomically shaped to fit curves.
When should I purchase/use the Large Long Life Pads?

If the area of pain covers a wide length or width, the large pads may be a good choice. The large Long Life Pads are good for lower backs, legs, thighs, hips on normal to larger men and women.

How far apart should you place the Long Life Pads?
It should be a minimum of 1 inch apart.  Make sure the pads never touch or overlap as well.
Is it acceptable to put the pads on my chest anywhere?
Do not put the pads or any stimulation on or near your heart, directly on your chest, or on your neck.  This could cause heart disturbance.
What is the Pain Relief Pad Club?

Enrollment in our Pain Relief Pad club is FREE and offers savings of 25% off on every set of Long Life replacement pads (either Standard or Large). When you sign up for our Pain Relief Pad Club, we’ll automatically send you a new set of pads every three months. You’ll receive 4 sets of pads at 25% off retail price. Your first set of pads will ship when you sign up.