FAQs: Omron Wellness | Omron Wellness Mobile App
What is the Omron Wellness mobile app?
A mobile app (or application) is software designed to run on your smartphone/hand-held device. The Omron Wellness mobile app lets you wirelessly transfer data from your BP monitor to your smartphone or hand-held device and upload your readings to the Wellness app and website.
What devices and Omron Products are compatible with the Omron Wellness Mobile App?
Click here for a complete list of compatible devices.
How much does the Wellness mobile app cost?
Our mobile app is available for FREE.
How do I pair my blood pressure (BP) monitor and device for the first time?
Follow the pairing instructions in the Omron Wellness mobile app or view our video tutorials here.
Why do some of my readings on the app show the date as 'January, 01, 2015 12:01AM'?
The date and time on your Omron Blood pressure monitor was not set when the reading(s) were taken. Please make sure to set the date and time on your blood pressure monitor so it can record the correct time. If the date and time is not set according to the blood pressure monitor instructions, all of your readings might not transfer to the Omron Wellness Mobile app.
What if my BP monitor and device become unpaired?
Go to the BP Monitor tab in the navigation toolbar and add your BP monitor.
Do I have to pair my BP monitor and device every time I want to transfer data?
No. The only time you’ll need to pair your devices again is if you select “Forget This Device” in your phone’s Bluetooth® settings.
What if I’m unable to pair my devices?
If you don’t see pairing confirmation, please do the following.
- Make sure your BP monitor is turned on and close to your phone/device.
- Verify that Bluetooth® has been enabled on your phone.
- Confirm you have a working WiFi connection or cellular network.
If you are still unable to pair, view our video tutorials or contact Customer Care at 866.216.1333 and select the option for “Connected Products”.
I changed the batteries in my blood pressure monitor and now I can’t pair my device or transfer my readings? What do I do?
If you change the batteries in your blood pressure monitor, you need to set the date and time again on your blood pressure monitor and follow the steps to pair your device for the first time. If the date and time is not set according to instructions, all of your readings might not transfer to the OmronWellness app.
How do I transfer new readings to the Wellness app?
Tap the Transfer button on the bottom navigation menu.
Am I able to manually input, edit or remove activity readings in the mobile app?
No, those functions are not supported.
Is there a limit to the number of readings the Wellness app will hold?
No. However, there is a limit to the number of readings your BP monitor can store (check your instruction manual). When memory is full, the BP monitor will automatically delete the oldest readings. You should sync your data regularly to maintain a complete history.
What if I'm unable to upload my latest measurements?
If you don’t see your latest measurements, please check to make sure you have a working Wi-Fi connection or your blood pressure monitor screen is cleared. You can also clear the screen on your blood pressure monitor by pressing the “Start/Stop” button. Then, try to transfer your readings again.
How do I change my password on the Wellness app?
Tap the “profile” icon in the navigation bar on the bottom of the app screen. Then, select “Personal Information”.
If I change my password on the Wellness app, do I need to change my password on the website?
No, that’s not necessary; however, you do need to use the same password to log into both.
What if I forget my password or email address?
Please keep your email address handy. You can use it to reset your own password through the Wellness website or mobile app. If you forget your email, your password cannot be reset.
Can I use the Wellness app on my tablet?
Yes, depending on the model and system. Please see the compatibility chart.
Can I delete my Omron Wellness App from my phone/device?
Yes, but you will also need to delete your OmronWellness.com account.
Why can't I attach my readings in my email?
A gmail account is required to attach readings to an email. Please check to make sure you have gmail configured in your settings.
What are those gray icons on the bottom of the screen?
The gray icons at the bottom of the app screen are the new navigation toolbar. We simplified the hidden side navigation and made it viewable at all times.
Why is the latest version of the Omron Wellness app asking for access to my phone?
We are now asking for access to your phone so that you can dial our customer care team from inside the app. If you wish, you can decline or turn off this feature in your phone’s settings.
Why am I having pairing issues since I installed the latest version of the Omron Wellness app?
My phone was compatible previously, but is not with the latest version of the Omron Wellness mobile app?
While some other devices and operating systems may have worked in the past or on occasion, new updates may prevent them from working in the future.