Alvita® Pedometer With Two Activity Modes

Model: HJ-320

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Frequently Asked Questions

BP Reading

Fitness

Apps

Syncing & Pairing

How do I clean my NFC Communications Tray?
FAQ answer

Clean the unit with a soft, dry cloth. To remove stubborn stains, wipe the unit with a damp cloth moistened with water or mild detergent. Do not immerse the unit of any components in water.

How should I clean my activity monitor?
FAQ answer

Use a soft dry cloth to clean the face of the unit. Do not wash it or touch with wet hands. Be careful that water does not get into the unit.

An error displayed during the data transfer.
FAQ answer

There may have been a communication error. Check the display on your computer and follow the instruction provided. If the error still occurs, contact Omron’s Consumer Support.

An error message is displayed.
FAQ answer

A malfunction may have occurred. Remove the battery and insert it again.

How do I transfer my data?
FAQ answer

The data can be transferred to a computer simply by using the Omron NFC Communication Tray.

My display is blank.
FAQ answer

Your monitor’s battery saving mode may be active. Press either the memory, display or start buttons to engage. If that does not work, you may need to replace your battery or ensure that the battery is correctly installed.

My data cannot be transferred.
FAQ answer

Ensure the following steps have been taken before transferring data:

  1. Download and install NFC Tray software to your computer. Start the software program.
  2. Properly connect the NFC Communication Tray via an USB port on your computer.
  3. Make sure workout mode is off on your activity monitor.
  4. Match the marks on your activity monitor and the NFC Communications Tray.

If the data transfer is still not working after trying the above troubleshooting tips, there may be a data transfer failure occurring. Please contact Omron’s Consumer Support.

My display is showing a T symbol.
FAQ answer

The symbol represents the Memory/Transfer indicator. It is continuously displayed when eight hours of data has been stored in the memory, indicating that you should transfer the data via optional NFC Communication Tray soon. When the memory is full, the unit will begin to delete the oldest data to make room for new workouts.

How should I wear the unit to ensure accurate results?
FAQ answer

The unit accurately measures activity in your pocket, or anywhere you want to put it, including upper front pocket of a shirt, the front pocket of your pants or attached to your waist.

The unit may not measure your activity correctly in the following conditions:

  • The unit moves irregularly (when placed in a bag or when dangling from your waist)
  • Walking at an inconsistent pace (shuffling feet, wearing sandals or starting and stopping frequently
  • Up and down movement (standing up/sitting down, climbing up or down stairs, playing sports other than walking and running, engaged in an upper-body workout)
  • Vibrations from a moving vehicle
  • Walking slowly
  • Running or walking with the unit held in your hand.
I have a battery with an X image displaying on the monitor.
FAQ answer

Your battery may need to be replaced. Refer to your instruction manual on how to replace the CR2032 battery.

What is the animated figure on my display?
FAQ answer

This is your “congratulations” mark, which is displayed when you have achieved your weekly target. When you have almost achieved your weekly target, the mark raises one hand to encourage you.

How do I use the Weekly Calories Burned Goal Tracker?
FAQ answer

When you set how much weight you want to lose in four weeks, the activity monitor calculates the target activity calories you should burn in a week to support your weight loss goals. The weekly target of activity calories is displayed as 100%. The value for your usual activity calories is updated every four weeks based on your activities.

How do I determine stride length?
FAQ answer

Walk 10 steps with your normal stride (for jogging stride length, jog 10 steps in your normal stride). Measure the distance from start to end in inches. Calculate your stride length by dividing the total distance that you measured by 10. Stride length = total distance in inches.

For example:

Total distance (10 steps) = 320”
Stride length formula = 320” / 10 = 32”

What pedometer is compatible with Microsoft HealthVault and how do I get started?
FAQ answer

The HJ-720ITC and HJ-720FFP are compatible with Microsoft® HealthVault™.  Click here for details on how to get started.

What happens if I don't transfer my data?
FAQ answer

Depending on which pedometer model you have, the device will begin to delete the older measurement results first to make room for the new measurements. Make sure you transfer your data regularly at Omron Fitness.

What does the T on my display mean?
FAQ answer

The letter T stands for Transfer Indicator. The Transfer Indicator will blink when 18 days of data, including the current day, are stored in the memory and have not been transferred to Omron Fitness.  The Transfer Indicator will light up when 22 days of data have not been transferred.

How do I install Omron Health Management Software on my computer and what pedometer does it work with?
FAQ answer

Our Health Management Software works with the HJ-720ITC and HJ-720FFP pedometers and is compatible with PC computers with Windows® 7, Vista, XP and 2000. Click here for instructions and tips on getting started.

Why does the screen on my pedometer go blank?
FAQ answer

After 5 minutes with no button being pressed, the display will automatically go off. This means your pedometer is in the Battery Saving Mode to help extend the battery life. However, the unit still continues to count your steps. Simply press the MEM, SET or MODE button to activate the display again.

What is pitch?
FAQ answer

The average number of aerobic steps per minute is displayed. The faster you walk, the more calories you will burn.

How do I view the different measurements on my pedometer?
FAQ answer

Press the MODE button to select the type of measurement you want to see (steps, distance, calories burned, etc.). Then press the MEM button to view the results (days 1-7) in memory. The display will change with each press of the MEM button.

What are aerobic steps?
FAQ answer

Aerobic steps are the physical exercise that helps us stay healthy. Aerobic steps are counted separately when walking more than 60 steps per minute and more than 10 minutes continuously. If a rest of less than 1 minute is taken after a continuous walk for more than 10 minutes, this will be regarded as part of a “continuous walk.”

What is dual-axis technology?
FAQ answer

Dual-axis 2D smart sensor technology is more accurate than the standard pendulum system. It counts your steps accurately and quietly whether positioned vertically or horizontally; whether it’s in your pocket, on your belt or clipped to your bag.

How do I know when to replace my battery and how do I do it?
FAQ answer

If you see the low battery indicator blinking on your display, immediately replace the battery otherwise the battery will stop counting. Use the screwdriver provided with your unit or other small screwdriver to remove the cover on the back of your device. Remove your battery with a thin stick, such as a toothpick; do not use anything metal. Replace with a new CR2032 battery and close the cover.

How do I use the Weekly Calories Burned Goal Tracker for the Activity Monitor?
FAQ answer

When you set how much weight you want to lose in four weeks, the activity monitor calculates the target activity calories you should burn in a week to support your weight loss goals. The weekly target of activity calories is displayed as 100%. The value for your usual activity calories is updated every four weeks based on your activities.

What is tri-axis technology?
FAQ answer

Tri-axis 3D smart sensor technology is more accurate than the standard pendulum system. It counts your steps accurately and quietly whether positioned flat, vertically or horizontally so you can wear it almost anywhere — at your hip, in your pocket or even in your bag.

What is the animated figure on my Activity Monitor display?
FAQ answer

This is your “congratulations” mark, which is displayed when you have achieved your weekly target. When you have almost achieved your weekly target, the mark raises one hand to encourage you.

How do I calculate my stride length?
FAQ answer

Measure your stride before setting up your pedometer. Measure the distance from START to END in inches. Calculate your stride length by dividing the total distance that you measured by 10 then divide that number by 12. Stride length = Total distance in inches ÷ 10 (# of strides) ÷ 12 (inches per foot).

For example:

Total distance (10 strides) = 320″
Stride length formula = 320″ ÷ 10 = 32″ (2′ 8″)

Conversion Chart

12 inches = 1 foot
24 inches = 2 feet
36 inches = 3 feet
48 inches = 4 feet

I have a battery with an X image displaying on the Activity Monitor.
FAQ answer

Your battery may need to be replaced. Refer to your instruction manual on how to replace the CR2032 battery.

What if I entered my stride, weight or other information incorrectly? How can I correct it?
FAQ answer

You can reset your pedometer in a few different ways depending on your model. Some units have a reset button on the back where you can insert a paper clip or small pin that will reset the system. Or, you may need to remove your battery and replace it again.

My display on the Activity Monitor is blank.
FAQ answer

Your monitor’s battery saving mode may be active. Press either the memory, display or start buttons to engage. If that does not work, you may need to replace your battery or ensure that the battery is correctly installed.

How do I set the date and time on my pedometer?
FAQ answer

Setting the date and time of your pedometer depends on which model you have. Click here to find the instruction manual for your specific model.

An error message is displayed on my Activity Monitor.
FAQ answer

A malfunction may have occurred. Remove the battery and insert it again.

How many steps should I walk per day?
FAQ answer

Aiming for 10,000 steps per day is widely recommended by physicians, trainers and organizations such as Shape Up America. And, research shows that walking 10,000 steps per day is necessary to maintain a healthy active lifestyle.

How do I transfer my data from my Activity Monitor?
FAQ answer

The data can be transferred to a computer simply by using the Omron NFC Communication Tray.

How much distance is equivalent to 10,000 steps?
FAQ answer

Ten thousand steps is equivalent to about 5 miles. Click here for our step conversion chart. Most people average about 4,500 steps already in their normal day so getting to 10,000 might be easier than you think.

My data from my Activity Monitor cannot be transferred.
FAQ answer

Ensure the following steps have been taken before transferring data:

 

  1. Download and install NFC Tray software to your computer. Start the software program.
  2. Properly connect the NFC Communication Tray via an USB port on your computer.
  3. Make sure workout mode is off on your activity monitor.
  4. Match the marks on your activity monitor and the NFC Communications Tray.

If the data transfer is still not working after trying the above troubleshooting tips, there may be a data transfer failure occurring. Please contact Omron’s Consumer Support.

An error displayed during the data transfer from my Activity Monitor.
FAQ answer

There may have been a communication error. Check the display on your computer and follow the instruction provided. If the error still occurs, contact Omron’s Consumer Support.

How should I clean my Activity Monitor?
FAQ answer

Use a soft dry cloth to clean the face of the unit. Do not wash it or touch with wet hands. Be careful that water does not get into the unit.

How do I clean my NFC Communications Tray?
FAQ answer

Clean the unit with a soft, dry cloth. To remove stubborn stains, wipe the unit with a damp cloth moistened with water or mild detergent. Do not immerse the unit of any components in water.

What devices and Omron Products are compatible with the Omron Wellness Website and Omron Fitness Mobile App?
FAQ answer

Click here for a complete list of compatible devices.

What is the Omron Fitness mobile app?
FAQ answer

A mobile app (or application) is software designed to run on your smartphone or other hand-held device. The Omron Fitness mobile app lets you wirelessly transfer data from your Alvita Wireless Activity Tracker to your smartphone and upload your readings to our Fitness app and Wellness website.

What devices and Omron Products are compatible with the Omron Fitness Mobile App?
FAQ answer

Click here for a complete list of compatible devices.

How much does the Fitness mobile app cost?
FAQ answer

Our mobile app is available for FREE.

Where can I download the OMRON Fitness mobile app?
FAQ answer

Download Free on App Store or Google Play. The OMRON Fitness Mobile app is only available in the United States and is not supported in other countries.

 omron activity tracker

How do I pair my tracker and device for the first time?
FAQ answer

Open the Omron Fitness app and follow the instructions or view our video tutorial.

Do I have to pair my tracker and phone every time I want to transfer data?
FAQ answer

No. The only time you’ll need to pair your devices again is if you select “Forget This Device” in your phone’s Bluetooth® settings.

What if I’m unable to pair my devices?
FAQ answer

If you don’t see pairing confirmation, please do the following:

  1. Make sure your activity tracker is turned on and close to your phone (shake the tracker 2 or 3 times in any direction to turn on the display).
  2. Verify that Bluetooth® has been enabled on your phone.

If you are still unable to pair, view our video tutorial or contact Customer Care at 866.216.1333 and select the option for “Connected Products”.

My low battery light is blinking/my battery died, what do I need to do?
FAQ answer

If you see a battery symbol blinking on your tracker, you should replace your battery as soon as possible. Once you change your battery, you will need to pair your tracker to your smartphone or other mobile device again or it will not work.

I'm unable to pair my device to my iPhone, what should I do?
FAQ answer

It’s possible you may have too many devices paired to your iPhone. Go to the Bluetooth® settings in your phone and check to see how many devices you have paired. Remove any unused devices by selecting “forget this device”, and then follow the steps to pair your tracker to your phone.

I'm unable to transfer my data to my phone / my app is crashing when I try to sync my tracker with my phone, what do I do?
FAQ answer

When syncing your data from the tracker to your smartphone, at least 1.6MB of memory needs to be available. If not, the data won’t transfer or the app may crash. Check the memory in your phone, and delete any items you may not be using or clear your cache. Then, follow the instructions to sync your data to the Omron Fitness app.

Am I able to manually input, edit or remove activity readings in the Fitness app?
FAQ answer

No, those functions are not supported.

Is there a limit to the number of readings the Fitness app will hold?
FAQ answer

No. However, there is a limit to the number of readings the activity tracker can store (up to 14 days of data). When memory is full, the tracker will automatically delete the oldest readings. You should sync your data regularly to maintain a complete history.

How do I change my password on the Fitness app?
FAQ answer

Tap the “three bars” icon (upper-right corner) of your app screen. This will open the sidebar menu. Then, select “Profile” and tap “Password” to edit.

If I change my password on the Fitness app, do I need to change my password on the website?
FAQ answer

No, that’s not necessary; however if you set up an account at OmronWellness.com you need to use the same password.

What if I forget my password or email address?
FAQ answer

Please keep your email address handy. You can use it to reset your own password through the Wellness website or mobile app. If you forget your email, your password cannot (unfortunately) be reset.

Can I use the Fitness app on my tablet?
FAQ answer

Yes, depending on the model and system. Please see the compatibility chart.

Can I delete my Omron Fitness App from my phone/device?
FAQ answer

Yes, but you will need to also delete your account at OmronWellness.com.

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