Body Composition Monitor and Scale with Bluetooth® Connectivity

Model: BCM-500

Product Image

Frequently Asked Questions

Apps

Syncing & Pairing

Body Composition

General

BP Reading

What is the OMRON connect US/CAN mobile app?
FAQ answer

A mobile app (or application) is software designed to run on your smartphone or tablet. The OMRON connect US/CAN mobile app lets you wirelessly transfer data from your blood pressure monitor to your smartphone or hand-held device and upload your readings to the app.

Can I logout from the app when readings are being synced?
FAQ answer

You cannot log out from the app if data transfer is in progress. Wait until the data transfer is complete before logging out.

How much time will it take to transfer the readings?
FAQ answer

Readings are transferred to the app within 5 to 15 seconds depending on the data to be transferred. However, it can take up to a minute for an error message to be displayed if manual transfer is unsuccessful. You will not see any error for auto sync.

Why does the sync animation keep rotating occasionally? What should I do?
FAQ answer

The sync animation means that the app is trying to transfer readings from the monitor if the Auto-Sync feature is ON. If the sync animation keeps rotating and does not stop, even after a minute, just close the app and launch it again. (If you have only one device paired, the time may be longer depending on the number of devices paired with the app).

Alternatively, you can turn off the Auto-Sync feature in “Connected Devices” screen.

Why am I not getting any notifications?
FAQ answer

To make sure notifications are received, please ensure the following:
“Notifications” are turned ON in Profile -> App settings in the app. To do so:

iOS:

  1. Go to Settings on your smart device
  2. Select the “OMRON connect” app
  3. Ensure notifications is turned ON

 

Android:

  1. Go to Settings on your smart device
  2. Ensure notification for “OMRON connect” app is ON
  3. Tap “OMRON connect”. Ensure notifications is ON
How can I check the insight notification messages that I missed?
FAQ answer

You cannot read your past insight messages if you have not subscribed for the premium services. However, if you are a subscribed user, you can read your past insight messages by navigating to the insights screen from the bottom menu bar.

How can I turn OFF the insights notification feature?
FAQ answer

You can turn off the insight notifications by navigating to Profile -> App settings -> and turning the “Notifications” option OFF.

Is there a recommended time to take a measurement of your body fat?
FAQ answer

We recommend you take the measurement in the morning before you exercise, eat, drink or take a shower. This will give you opportunity to develop a trend and a good comparison by day.

How do I calculate lean body mass?
FAQ answer

If you would like to manually calculate your lean body mass you can do so by subtracting your body fat in pounds from your total body weight. You can determine the amount of body fat in pounds by multiplying your weight by the body fat percentage. For example, a 200lb person with 20% body fat would have 40 lbs of fat (200 X .20). His lean body mass would then be 200-40= 160lbs.

How is body fat calculated?
FAQ answer

Omron’s Fat Loss Monitor with Scale estimates the body fat percentage by using the Bioelectrical Impedance (BI) Method. Muscles, blood vessels and bones are body tissues having a high water content that conducts electricity easily. Body fat is tissue that has little electrical conductivity. The Fat Loss Monitor with Scale sends an extremely weak electrical current of 50 kHz and less and 500 µA through your body to determine the amount of fat tissue. This weak electrical current is not felt while operating the Fat Loss Monitor with Scale.

How do I switch between kilograms and pounds?
FAQ answer

The process for changing the mode of readings is unique to your model. Please check your instruction manual or contact our support representatives at (866) 216-1333. If you need an electronic copy of your manual please click here for a list of manuals available for download.

Why is my blood pressure data not sharing with (or has been deleted from) Apple Health/Google Fit/Samsung Health?
FAQ answer

For the OMRON connect US/CAN app, to share your blood pressure data with Apple Health / Google Fit / Samsung Health, Apple Health / Google Fit / Samsung Health needs to be enabled within the OMRON connect US/CAN app.

Steps to enable Apple Health in the OMRON connect US/CAN app:
1. On the app, go to “Profile”
2. Tap on “App settings”
3. Under “Share data with other apps”, tap “Apple Health”
4. Tap “Link”
5. Enable the categories you want to share and tap “Allow”

Steps to enable Google Fit in the OMRON connect US/CAN app:
1. On the app, go to “Profile”
2. Tap on “App settings”
3. Under “Share data with other apps”, tap “Google Fit”
4. Tap “Link”
5. Follow the on screen instructions to sign in
6. Tap “Allow”

Steps to enable Samsung Health in the OMRON connect US/CAN app:
1. On the app, go to “Profile”
2. Tap on “App settings”
3. Under “Share data with other apps”, tap “Samsung Health”
4. Tap “Link”
5. Enable the categories you want to share
6. Follow the on screen instructions to sign in if asked
7. Tap “Done”

Please note: Google Fit and Samsung Health are only available on Android phones and not on iPhone.

What information does the app read from AppleHealth, Google Fit and Samsung health? How does the app use the information? Can I disable this?
FAQ answer

Apple Health
If you agree to read data from Apple Health, the following data will be read:
– Blood pressure – data from OMRON connect US/CAN only
– Activity – Steps data

Data read is displayed in the OMRON connect app for the user to track. Data is also stored in the cloud. Activity Steps data is also used for calculating reward points for a premium user.
You can disable the OMRON connect app reading from Apple Health by navigating to Profile -> App settings -> Select “Apple Health” and tap the “Unlink” button.

Google Fit
If you agree to read data from Google Fit, the following data will be read:
– Blood pressure – data from OMRON connect US/CAN only
– Activity – Steps & Distance data

Data read is displayed in the OMRON connect app for the user to track. Data is also stored in the cloud. Activity Steps data is also used for calculating reward points for a premium user.
You can disable OMRON connect app reading from Google by navigating to Profile -> App settings -> Select “Google Fit” and tap the “Unlink” button.

Samsung Health
We do not read data from Samsung Health.

What information do you collect?
FAQ answer

Please refer to “The Information We Collect About You” section in our latest Privacy Policy for more details.

Click here to see our latest Privacy Policy.

Is OMRON HIPAA compliant and why is this important?
FAQ answer

Yes, OMRON is HIPAA compliant. HIPPAA is the Health Insurance Portability and Accountability Act, with which we are compliant. We take the privacy and security of your medical information seriously. This means we follow HIPAA and HITECH regulations as set forth by U.S. Health and Human Services that require Administrative, Physical, and Technical controls to be in place. We comply with HIPAA requirements to use industry best standards to protect and secure your Protected Health Information collected through our OMRON connect US/CAN app.

Is my data sent overseas?
FAQ answer

When you select your country as USA or Canada, all data collected from OMRON connect US/CAN is stored on servers in the US.

Why does OMRON connect US/CAN app need my permission?
FAQ answer

The OMRON app requires specific permissions.

Below is a listing of permissions required for OMRON iOS app and how we use them:
1. Bluetooth: Bluetooth permission is required to allowed to enable communication with OMRON monitors.
2. Location: To enable data transfer in background from OMRON monitors, iOS devices used Apple’s iBeacon functionality. To use this, location permission is required.
3. Camera access: This permission is required because the app allows you to add a profile photo to your account. This is also used when adding images to medications.
4. Photo Gallery access: This permission is required because the app allows you to add a profile photo to your account. This is also used when adding images to medications.
5. System Notification access: This permission is required if you are using HeartGuide™ and need to get notified on HeartGuide™ when your phone receives an SMS, call or mail.

Below is a listing of the permissions for the OMRON Android app and how we use them:
1. Location: This permission is required for device pairing via Bluetooth, which works by identifying nearby external devices through a scanning function.
2. Photos/Media/Files: This permission is required because the app allows you to add a profile photo to your account. Although media and files are typically grouped together with the photos in your smart device, we will not use your media and files.
3. Contacts: This permission is required if you are using HeartGuide™ to display your contact’s name on HeartGuide™ when someone calls or sends messages.
4. Phone Calls: This permission is required if you are using HeartGuide™ in order to send call notifications to your HeartGuide™.
5. SMS: This permission is required if you are using HeartGuide™ in order to read and receive text message (SMS) notifications to your HeartGuide™.

Please note: You do not have to allow access to these permissions. If you wish to review and/or opt out of these permissions, please navigate to your mobile device settings.
OMRON connect US/CAN does not track or store your location information.

Why is OMRON connect US/CAN app prompting me to enable location services?
FAQ answer

If you’re pairing or syncing your monitor with an iOS/Android device, you may be prompted to turn on location services. Location access is required by Google to perform Bluetooth communication. Google changed its permission requirements beginning with Android OS 6.0. As a result, the locations permission is necessary to sync your OMRON monitors with your Android device. For more information visit the link below:
https://developer.android.com/about/versions/marshmallow/android-6.0-changes.html#behavior-hardware-id

For iOS, location permission is required to support iBeacon functionality of OMRON blood pressure monitors. With this capability, your readings will be transferred to the application without opening the application.
If you deny location services, the app will not be able to sync data from the monitor.

My phone or tablet was compatible previously, but is not with the latest version of the OMRON connect US/CAN mobile app. Why?
FAQ answer

While some other devices and operating systems may have worked in the past or on occasion, new updates may prevent them from working in the future.

Can a user install the OMRON connect US/CAN app in a non-supported country?
FAQ answer

No, the OMRON connect US/CAN app is supported only in the US and Canada. You will not be able to download the app from other countries.

How do I pair my BCM-500 to my smart device?
FAQ answer

First, turn on the Bluetooth on your smart device. Download and install the OMRON HeartAdvisor app onto your smart device from the App store or Google Play. Open the app on your smart device and the follow the instructions provided. NOTE: Each account set-up in the OMRON HeartAdvisor app manages data for one unique user.

Which OMRON devices are compatible with the OMRON connect US/CAN mobile app?
FAQ answer

Click here for a complete list of compatible devices.

How accurate is my BCM-500?
FAQ answer

The BCM-500 is clinically validated for accuracy of Visceral Fat Level, Body Fat Percentage, Skeletal Muscle Percentage and Resting Metabolism.

How do I ensure an accurate measurement on my BCM-500?
FAQ answer

Set your monitor on a hard flat surface. Placing it on carpet or a mat can effect accuracy. Step onto your monitor with your bare feet and place the arches of your feet onto the center of the monitor. Wearing socks or footwear can result in an inaccurate measurement. Also, do not bend y our knees during measurement to assure accuracy.

Can I let someone else use my BCM-500 to take a reading?
FAQ answer

This OMRON body composition monitor and scale stores up to 30 readings for four profiles, tracking your progress. See Section 5, Set-up your Personal Data, in your instruction manual to learn how. Your BCM-500 also has a Guest Mode for occasional visitors. These recordings, however, are not recorded. See Section 10, Guest Mode, for more information.

How much does the OMRON connect US/CAN mobile app cost?
FAQ answer

Our mobile app is available for FREE. A premium subscription is available for a fee if you would like, which provides improved medication tracking, rewards, insights and much more.

What happens if I take a reading before pairing my BCM-500 to my smart device?
FAQ answer

If you take a reading before pairing your BCM-500 to your smart device, the data will not upload to the Omron HeartAdvisor app. You must pair your BCM-500 with your smart device first for the app to gather and retain data.

Where can I download the OMRON connect US/CAN mobile app?
FAQ answer

Download the OMRON connect US/CAN mobile app for free on the App Store (iOS device) or Google Play Store (Android device).

How do I reset my password if I forget?
FAQ answer

We all have to remember a lot of passwords, so if you forgot your OMRON connect US/CAN password, it’s easy to reset it. Just do the following:

  1. Open the OMRON connect US/CAN app on your phone
  2. From login screen, tap “Get help signing in”
  3. Enter the email address you used to create your OMRON connect US/CAN account then tap “Reset Password
  4. You will see a confirmation message on screen “Check your inbox for the link to reset your password.”
  5. Go to your inbox associated with the email address used for your OMRON connect US/CAN account. Then open the OMRON connect US/CAN password reset
  6. In the password reset email, tap on “here”
  7. Enter the new password in “New password” and “Confirm password” fields
  8. Tap on “Update password” button
  9. Once completed, you will see a message which states “Password updated successfully” message
  10. You can now re-open OMRON connect US/CAN app and navigate to login screen and use the new password to log in

If you don’t have access to that email address to complete the reset process or if you did not receive the password reset email, please call us at +1 (800) 634-4350 or contact us.

What happens if I take a reading before pairing the unit to my mobile device?
FAQ answer

If you take a reading before pairing the monitor to your mobile device, your data will not be saved.

I transferred data to the mobile application without an Internet connection. Then I deleted the mobile application from the phone. My data is lost. What can I do?
FAQ answer

Please make sure to connect to the Internet before deleting the mobile application from your smart device. You can sync your readings when you are not connected to Internet. All your readings will be stored on the phone. However, connecting to the Internet will back-up your data to the Cloud. In that case, no data will be lost. If the mobile application is deleted before connecting to the Internet, data stored on the smart device will be lost.

Can I still use power savings features on Android phones?
FAQ answer

Yes, but if you use power savings features, location services may be turned off automatically when your battery power is running low. You should be able to set up and sync normally after you charge your phone.

Is there a way to recover readings I deleted from my app?
FAQ answer

No, you cannot recover deleted readings from the app.

Can I share my monitor /scale with another person?
FAQ answer

Yes, you can share two-user blood pressure monitors and the OMRON Body Composition Monitor and Scale with Bluetooth (BCM-500) with multiple users.
Two user monitors:

  1. Your blood pressure monitor can be paired with up to 2 different accounts (2 mobile devices) at the same time
  2. Each user has to create their own OMRON connect US/CAN account on their mobile device and pair the monitor
  3. Ensure each user selects a unique user (User 1 or User 2) when pairing. The user number selected can be verified in Connected Devices screen.
  4. Some blood pressure monitors support Guest Mode. The guest mode can be used to take a single measurement for another user. Guest mode readings are not transferred to the app or stored in the monitor’s memory.

Note: Please refer to the instruction manual to check if your monitor supports guest mode and how to record a reading.

Body Composition Monitor and Scale with Bluetooth (BCM-500):

  1. Your OMRON Body Composition Monitor and Scale with Bluetooth can be paired with up to 4 different accounts (4 mobile devices) at the same time
  2. Each user has to create their own OMRON connect US/CAN account on their mobile device and pair the Body Composition Monitor and Scale
  3. Ensure each user selects a unique user (User 1, User 2, User 3 or User 4) when pairing. The user number selected can be verified in Connected Devices screen.
  4. The Body Composition Monitor and Scale also supports Guest Mode. This enables guests to take their own weight measurement. Guest readings will not be transferred to the app

Note: Please refer to the instruction manual to check how to record a reading in guest mode.

Can I delete my account from the app?
FAQ answer

No, you will not be able to delete your account from the app. Please call customer care at +1 (800) 634-4350 or contact us, to have your account deleted. Please make sure to cancel the subscription plan you may have opted into on the app before requesting to delete your account.

If you are a premium user with active subscriptions, please make sure to cancel the subscription plan to avoid auto payment on each renewal. For cancellation, you need to visit the App store or the Google Play store to cancel the subscription.

Can I change my email address used for the OMRON connect US/CAN app account?
FAQ answer

Currently, you cannot change the account email in the app.

How can I contact customer support?
FAQ answer

You can contact customer support through one of the following options. The information is available in app and can be accessed by navigating to “+” -> Help -> Contact Us

  1. By Phone – +1 (800) 634-4350
  2. Contact Us
Will I be required to login after updating to the new OMRON connect US/CAN app?
FAQ answer

Yes, you will be required to login again after updating to the new app. If you forgot the password, you can reset it by tapping the “Get help signing in” link on the login screen.

I am unable to reset my password after updating the app. What should I do?
FAQ answer

This could be because you may have created an account with an email address, which is not accepting emails at this time. Please reset the password from the app.

If you don’t have access to that email address to complete the reset process or if you did not receive the password reset email, please call us at +1 (800) 634-4350 or contact us. You will need to answer some questions to confirm your account details.  We will verify your details and provide an option to reset the password.

Will I be required to pair my blood pressure monitor(s) again after updating to the new app?
FAQ answer

No, you will not be required to pair the device again. You will be provided with an option to “Test” the connection between the new app and the monitor. The app will retain the monitor user selection.

Will I be able to pair my monitor if the “Test” procedure fails?
FAQ answer

If the “Test” procedure fails, you will be provided with an option to pair the monitor with the app. Follow the instructions within the app to pair again. On successful pairing, the app will retain the monitor user selection.

I denied the Location Services prompt and I cannot sync my data. What should I do?
FAQ answer

If the OMRON connect US/CAN app prompted you to turn on location services and you denied the request, you will have to turn on location services to sync with the monitor. To tell the OMRON connect US/CAN app that it has permission to access locations, go to:

iOS: (Required for background data transfer only.)
Settings -> Privacy -> Location Services -> Tap on “OMRON connect” app and turn ON Location

Android:
Settings -> Location -> App permissions -> Tap on “OMRON connect” app and turn ON Location

Note: The exact path may vary depending on your smart device.

What happened to the HeartAdvisor App?
FAQ answer

The OMRON HeartAdvisor App has been replaced with our upgraded OMRON connect US/CAN App. Now there is one app for multiple devices! With the OMRON connect US/CAN App, you can now connect all your Bluetooth-enabled OMRON devices with the updated app. This one app works with all connected blood pressure monitors—including HeartGuide™—and body composition monitors. All your readings are stored in one single app.

To transfer to the upgraded OMRON connect US/CAN APP, just follow these easy steps:

1. Go to the app store if you have an Apple device or the Google Play store if you have an Android device.
2. Search for the OMRON connect US/CAN app.
3. Download the app.
4. Login to the OMRON connect US/CAN app with your HeartAdvisor username and password, and we will transfer all your data from the HeartAdvisor app to OMRON connect US/CAN app.

Why does sync start automatically upon launching the app?
FAQ answer

Auto-sync will be turned ON automatically when a blood pressure monitor is paired with the app. Sync will start upon launching app, if auto-sync is ON in “Connected Devices” screen.

How do I turn off Auto-Sync?
FAQ answer

To turn off auto sync in the app, tap on plus (+) menu, go to Profile → Connected Devices. Each device will have an option for Auto Sync. Simply tap “Off” button to turn auto-sync off.

What happens if I take a reading before pairing my Body Composition Monitor and Scale with Bluetooth (BCM-500) to my smart device?
FAQ answer

If you take a reading before pairing your Body Composition Monitor and Scale with Bluetooth (BCM-500) to your smart device, the data will not be uploaded to the OMRON connect US/CAN app. You must pair your monitor with your smart device first for the app to gather and retain data.

Videos

OMRON connect US/CAN App iOS Pairing Video
OMRON connect US/CAN App iOS Pairing Video

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