Frequently Asked Questions

Pain Management

Accessories

General

Can I use an Omron TENS unit as part of my regular pain regimen?
FAQ answer

Yes, TENS therapy is a good adjunct therapy in addition to your regular pain regimen such as heat, cold, wraps, physical therapy and medications. Always ask your physician if you have any questions about your health.

Where can I use my Omron TENS unit?
FAQ answer

You can use Omron TENS units on multiple body parts, including: lower back, sciatic, deltoid, upper arm, elbow, hip & thigh, knee, calf, ankle and foot. View our Pad Placement Guide for more information.

How often can I use my Omron TENS unit?
FAQ answer

You can begin with one 15-minute therapy session. Repeat for another 15 minutes if needed.  Use up to three times per day at a maximum. During each therapy, rate your pain before and after the session, 1 (low) to 10 (high) in order to gauge the true reduction of pain.

When should I use an Omron TENS unit?
FAQ answer

Use the unit as soon as your pain begins. If you get to your pain early, it may prevent the pain from becoming worse. The earlier you get your pain under control, the better chance you have to keep up with your daily activities.

Do I need a prescription from my doctor to purchase an Omron TENS unit?
FAQ answer

Omron TENS units are for sale without a prescription.

Why should I use an Omron TENS unit?
FAQ answer

Omron TENS units are a simple, drug-free solution for relief of muscle and joint pain. Under your personalized control, our line of portable TENS units deliver gentle massage-like pulses, providing on the spot pain relief. Available without a prescription, Omron TENS units may help relieve pain in about 15 minutes.

Where can I buy Omron TENS units?
FAQ answer

Omron TENS units are available at the Omron online store and other fine retailers nationwide.

Is Electrotherapy or TENS safe?
FAQ answer

Yes, TENS has been prescribed and used for more than 30 years by medical professionals such as physicians, physical therapists and chiropractors as an effective pain relief solution.  Omron electroTHERAPY is available over the counter without a prescription.

Who can use Electrotherapy or TENS?
FAQ answer

Any adult who suffers from muscle or joint pain can use this therapy. However, it should not be used by children, pregnant women or anyone who has an implanted metallic or electronic device. Ask your physician if you have any questions related to your health.

Does insurance cover the cost of a TENS device?
FAQ answer

Consult your physician and/or insurance company to determine if a TENS device would be covered for your specific pain management needs.

Can Electrotherapy or TENS cure my pain?
FAQ answer

No, this type of therapy does not cure the underlying cause of your pain. It can provide temporary relief or reduction of pain.

What type of pain is Electrotherapy or TENS best for?
FAQ answer

This therapy works best on acute pain versus chronic pain, which is more serious.

How does Electrotherapy or TENS work?
FAQ answer

Scientific theory suggests TENS can work in several ways, including: the pulses can block the pain message from reaching the brain, the stimulation triggers the body to produce more endorphins (a natural pain killer) or the therapy improves blood circulation.

What is Electrotherapy or Transcutaneous Electrical Nerve Stimulation (TENS)?
FAQ answer

Electrotherapy, also known as TENS, is a drug-free, non-invasive therapy designed to reduce and relieve numbness in the arms, legs and foot by applying electrical nerve stimulation to the surface of the skin near the site of the pain.

How do I know which mode I am using on the Pain Relief Pro?
FAQ answer

On the top of the LCD screen, there are names of the eight different modes that are available. The mode you are using will be highlighted on the screen.

How do I know how many minutes are left in the therapy on the Pain Relief Pro?
FAQ answer

In the lower right hand corner of the screen, you will see a number indicating how many minutes are left in the therapy. The therapy starts at 15 minutes and counts down to zero when the unit will shut off automatically.

What is the Pain Relief Pad Club?
FAQ answer

Enrollment in our Pain Relief Pad club is FREE and offers savings of $5.00 on every set of Long Life replacement pads. When you sign up for our Pain Relief Pad Club, we’ll automatically send you a new set of pads every three months. You’ll receive 4 sets of pads at $14.99 each at $5.00 off retail price of $19.99. Your first set of pads will ship when you sign up.

How should I store my Omron TENS unit?
FAQ answer

Keep the device along with your Quick Start Guide and Instruction Manual in the original packaging or carrying pouch that comes with the unit. The electrode cords should remain attached to the Long Life Pads. The electrode cords can be wrapped around the included pad holder. Store all components in a dry, cool location.

The Pocket Pain Pro, Pain Relief Pro, Max Power Relief®, and the Heat Pain Pro™ are designed for what areas of the body?
FAQ answer

The Pocket Pain Pro, Pain Relief Pro, Max Power Relief and Heat Pain Pro may be used on the arms, shoulders, legs, lower back, feet, and joints such as knees/wrists/ankles/elbows.

Can I use the TENS unit on my shoulder?
FAQ answer

The Omron Pocket Pain Pro, Pain Relief Pro, Max Power Relief, and Heat Pain Pro units may be used on the shoulder in all positions. This includes the upper arm and the upper back or shoulder blade area. See pad placement guide for exact positions. Feel free to use any of the modes, including shoulder, on your shoulder pain. Choose the one that is most comfortable on your pain.

Can I share my TENS unit with others in the family?
FAQ answer

Any of the Omron TENS units can easily be shared with other family members. Please make sure that each person has their own set of Long Life Pads or electrode cord with gel pads to prevent cross-contamination between individuals. To share the Heat Pain Pro, we recommend that each user have a separate electrode cord because the gel pads are connected.

What are the differences between the modes?
FAQ answer

All modes are pre-set and designed by healthcare professionals for specific body pains. For example, in the lower back mode, the electrical stimulation pattern was designed to treat the type of pain found in the larger muscles of the lower back.

How do I select a mode on the Pain Relief (PM3030)?
FAQ answer

Push the “ON” button and the default program “blinks” (unit defaults to the last program at the lowest intensity level). Personalize your therapy by pushing the orange circle button to a pre-set program (Arm, Lower Back, and Leg/Foot).

How do I know which mode I am using on the Pain Relief Pro, Max Power Relief, and Heat Pain Pro?
FAQ answer

On the top of the LCD screen, there are names of the different modes that are available. The mode you are using will be highlighted on the screen.

Can you combine the modes on the Pain Relief Pro, Max Power Relief, or Heat Pain Pro?
FAQ answer

It is not possible to combine any of the modes. You can only use one mode at a time but there is enough differentiation that you will find something that works on your pain.

What does the blinking light on my Pain Relief unit mean?
FAQ answer

The blinking light indicates intensity level selected from one blink (weak) to five (strong). For example, two blinks means you are at level 2.

How do I choose an intensity level?
FAQ answer

The TENS units start on the lowest intensity settings, press the intensity power buttons up or down to pick the level that feels most comfortable on your pain; go up a power level if the therapy feels too weak or go down if you feel uncomfortable or your muscles contract too much.

Why does power make a difference in TENS therapy?
FAQ answer

It depends on each individual, some may require higher levels of power for the TENS therapy to be effective on their pain.

What is the difference between the Pain Relief Pro (PM3031) and the Max Power Relief (PM3032)?
FAQ answer

The Max Power Relief has more features and two times the power. The power, delivered in milliamperes, provides stronger stimulation compared to the Omron Pain Relief, Pain Relief Pro and Heat Pain Pro. It also has a total of 9 modes.

What is the difference between the Heat Pain Pro and TENS devices without heat?
FAQ answer

The biggest difference is the addition of heat; the device warms and soothes the muscle prior to receiving TENS therapy. It also has three therapy types, 9 modes, and 20 power levels. The device is also rechargeable.

How does heat improve my pain management regimen?
FAQ answer

TENS and heat have been used by medical professionals for decades, in lieu of applying heat before treatment; the Heat Pain Pro has heat built into its pain management therapy. You can customize your treatment by controlling the amount of heat (Low or High).

How do I use the heat function of the Heat Pain Pro?
FAQ answer

Heat intensity can be adjusted through the heat settings. Therapy Combo 1 uses heat in the first half of therapy while Combo 2 alternates between heat and TENS.

Can I use the Heat Pain Pro without heat?
FAQ answer

Yes, under therapy, use the arrow to choose the TENS setting.

How long does the battery last in the Heat Pain Pro before it needs to be recharged?
FAQ answer

On a full charge, the battery should last about nine 30 minute sessions and takes about five hours to fully charge once the battery is empty. You cannot use the unit while the battery is charging.

What does the Pad Icon mean on the Pocket Pain Pro, Pain Relief Pro, Max Power Relief, and Heat Pain Pro?
FAQ answer

The pad icon will light up to warn you that the pads are not in place and the therapy is not working.

How do I know how many minutes are left in the therapy on the Pain Relief Pro, Max Power Relief, and Heat Pain Pro?
FAQ answer

In the lower right hand corner of the screen, you will see a number indicating how many minutes are left in the therapy. The therapy starts and counts down to zero, the unit will shut off automatically.

Is it acceptable to put the pads on my chest anywhere?
FAQ answer

Do not put the pads on or near your heart, directly on your chest, or on your neck. This could cause heart disturbance.

How far apart should you place the Pads?
FAQ answer

They should be a minimum of 1 inch apart on clean, dry, healthy skin; the pads should never touch or overlap.

What is the difference between the Long Life Pads and the Gel Pads from the Heat Pain Pro?
FAQ answer

The Gel Pads were designed to be used with the heat function of the Heat Pain Pro and the pads are attached to the electrode cord. To share the unit, we recommend that each user have their own electrode cord with gel pads to prevent cross contamination.

How long do the Gel Refills (PMGEL) last on the Heat Pain Pro?
FAQ answer

The Gel Pads last up to 30 uses. We recommend changing the gel when they no longer firmly stick to your skin or when less than 25% sticks to the skin. When replacing your gels on the Heat pain Pro, remove the protective film and install gel on the original pad. Do not rinse under water or clean the gel pads.

Does it matter which side of the Gel Refills should be placed on the pads and on my skin?
FAQ answer

Yes, it does matter. The side of the gel with the blank plastic film is more adhesive so it sticks to the pads instead of your skin when the pads are removed from skin after treatment. Please follow these instructions when applying your Gel Refill: Each gel has 2 plastic films, on the top and bottom. Remove the blank plastic film first and place the gel squarely onto the dark surface of the pad. Then, remove the plastic film that has the word “SKIN” printed on it, and apply the pad to your skin.

After applying the Gel Refills to the pads of the Heat Pain Pro, can I remove the gels to reposition them?
FAQ answer

No, once the gels are removed from the pad, their quality diminishes and will not be able to be reapplied and a new gel will need to be applied. Once you have applied the gels to the pad, do not remove them until you are ready to replace them.

How hot does the heat of the Heat Pain Pro get?
FAQ answer

The HI heat setting of the Heat Pain Pro reaches 110 F, comparable to a low setting on a heating pad.

What are the names of the numerical modes on the Heat Pain Pro?
FAQ answer

The numbers and their correlating mode names can be found on the side of the actual device or within the Instruction Manual and Quick Start Guide. Further, the description of each mode can be found in the instruction manual.

How do I purchase new Long Life Pads and Gel Refills?
FAQ answer

Long Life Pads in standard and large sizes and Gel Refills can be purchased at our Omron Webstore. We recommend that each user of the Omron TENS unit have their own set of pads or electrode cord with gel pads for the Heat Pain Pro

Is my new Omron TENS device covered under a warranty?
FAQ answer

Each Omron TENS has a limited 1 year warranty if the unit is registered.

Are my Omron Long Life Pads and Gel Refills covered under a warranty?
FAQ answer

Each Omron TENS has a limited 30 day warranty if the pads or gel refills are registered.

How do I register my new Omron TENS device?
FAQ answer

Register your product on-line at https://omronhealthcare.secure.force.com/productregistration/ .  Keep your purchase receipt as proof of purchase for warranty coverage.

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Gel Refills

Gel Refills

Model: PMGEL

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