Frequently Asked Questions
Do not put the pads on or near your heart, directly on your chest, or on your neck. This could cause heart disturbance.
The blinking light indicates intensity level selected from one blink (weak) to five (strong). For example, two blinks means you are at level 2.
The TENS units start on the lowest intensity settings, press the intensity power buttons up or down to pick the level that feels most comfortable on your pain; go up a power level if the therapy feels too weak or go down if you feel uncomfortable or your muscles contract too much.
It depends on each individual, some may require higher levels of power for the TENS therapy to be effective on their pain.
The Max Power Relief has more features and two times the power. The power, delivered in milliamperes, provides stronger stimulation compared to the OMRON Pain Relief, Pain Relief Pro and Heat Pain Pro. It also has a total of 9 modes.
The biggest difference is the addition of heat; the device warms and soothes the muscle prior to receiving TENS therapy. It also has three therapy types, 9 modes, and 20 power levels. The device is also rechargeable.
TENS and heat have been used by medical professionals for decades, in lieu of applying heat before treatment; the Heat Pain Pro has heat built into its pain management therapy. You can customize your treatment by controlling the amount of heat (Low or High).
Heat intensity can be adjusted through the heat settings. Therapy Combo 1 uses heat in the first half of therapy while Combo 2 alternates between heat and TENS.
Yes, under therapy, use the arrow to choose the TENS setting.
On a full charge, the battery should last about nine 30 minute sessions and takes about five hours to fully charge once the battery is empty. You cannot use the unit while the battery is charging.
The pad icon will light up to warn you that the pads are not in place and the therapy is not working.
In the lower right hand corner of the screen, you will see a number indicating how many minutes are left in the therapy. The therapy starts and counts down to zero, the unit will shut off automatically.
It is not possible to combine any of the modes. You can only use one mode at a time but there is enough differentiation that you will find something that works on your pain.
They should be a minimum of 1 inch apart on clean, dry, healthy skin; the pads should never touch or overlap.
The Gel Pads were designed to be used with the heat function of the Heat Pain Pro and the pads are attached to the electrode cord. To share the unit, we recommend that each user have their own electrode cord with gel pads to prevent cross contamination.
The Gel Pads last up to 30 uses. We recommend changing the gel when they no longer firmly stick to your skin or when less than 25% sticks to the skin. When replacing your gels on the Heat pain Pro, remove the protective film and install gel on the original pad. Do not rinse under water or clean the gel pads.
Yes, it does matter. The side of the gel with the blank plastic film is more adhesive so it sticks to the pads instead of your skin when the pads are removed from skin after treatment. Please follow these instructions when applying your Gel Refill: Each gel has 2 plastic films, on the top and bottom. Remove the blank plastic film first and place the gel squarely onto the dark surface of the pad. Then, remove the plastic film that has the word “SKIN” printed on it, and apply the pad to your skin.
No, once the gels are removed from the pad, their quality diminishes and will not be able to be reapplied and a new gel will need to be applied. Once you have applied the gels to the pad, do not remove them until you are ready to replace them.
The HI heat setting of the Heat Pain Pro reaches 110 F, comparable to a low setting on a heating pad.
The numbers and their correlating mode names can be found on the side of the actual device or within the Instruction Manual and Quick Start Guide. Further, the description of each mode can be found in the instruction manual.
Long Life Pads in standard and large sizes and Gel Refills can be purchased at our OMRON Webstore. We recommend that each user of the OMRON TENS unit have their own set of pads or electrode cord with gel pads for the Heat Pain Pro
Each OMRON TENS has a limited 1 year warranty if the unit is registered.
Each OMRON TENS has a limited 30 day warranty if the pads or gel refills are registered.
Scientific theory suggests TENS can work in several ways, including: the pulses can block the pain message from reaching the brain, the stimulation triggers the body to produce more endorphins (a natural pain killer) or the therapy improves blood circulation.
You can use OMRON TENS units on multiple body parts, including: lower back, sciatic, deltoid, upper arm, elbow, hip & thigh, knee, calf, ankle and foot. View our Pad Placement Guide for more information.
You can begin with one 15-minute therapy session. Repeat for another 15 minutes if needed. Use up to three times per day at a maximum. During each therapy, rate your pain before and after the session, 1 (low) to 10 (high) in order to gauge the true reduction of pain.
Use the unit as soon as your pain begins. If you get to your pain early, it may prevent the pain from becoming worse. The earlier you get your pain under control, the better chance you have to keep up with your daily activities.
OMRON TENS units are for sale without a prescription.
OMRON TENS units are a simple, drug-free solution for relief of muscle and joint pain. Under your personalized control, our line of portable TENS units deliver gentle massage-like pulses, providing on the spot pain relief. Available without a prescription, OMRON TENS units may help relieve pain in about 15 minutes.
Yes, TENS has been prescribed and used for more than 30 years by medical professionals such as physicians, physical therapists and chiropractors as an effective pain relief solution. OMRON electroTHERAPY is available over the counter without a prescription.
Any adult who suffers from muscle or joint pain can use this therapy. However, it should not be used by children, pregnant women or anyone who has an implanted metallic or electronic device. Ask your physician if you have any questions related to your health.
Consult your physician and/or insurance company to determine if a TENS device would be covered for your specific pain management needs.
No, this type of therapy does not cure the underlying cause of your pain. It can provide temporary relief or reduction of pain.
This therapy works best on acute pain versus chronic pain, which is more serious.
Yes, TENS therapy is a good adjunct therapy in addition to your regular pain regimen such as heat, cold, wraps, physical therapy and medications. Always ask your physician if you have any questions about your health.
Electrotherapy, also known as TENS, is a drug-free, non-invasive therapy designed to reduce and relieve numbness in the arms, legs and foot by applying electrical nerve stimulation to the surface of the skin near the site of the pain.
On the top of the LCD screen, there are names of the eight different modes that are available. The mode you are using will be highlighted on the screen.
In the lower right hand corner of the screen, you will see a number indicating how many minutes are left in the therapy. The therapy starts at 15 minutes and counts down to zero when the unit will shut off automatically.
Enrollment in our Pain Relief Pad club is FREE and offers savings of $5.00 on every set of Long Life replacement pads. When you sign up for our Pain Relief Pad Club, we’ll automatically send you a new set of pads every three months. You’ll receive 4 sets of pads at $14.99 each at $5.00 off retail price of $19.99. Your first set of pads will ship when you sign up.
Keep the device along with your Quick Start Guide and Instruction Manual in the original packaging or carrying pouch that comes with the unit. The electrode cords should remain attached to the Long Life Pads. The electrode cords can be wrapped around the included pad holder. Store all components in a dry, cool location.
The Pocket Pain Pro, Pain Relief Pro, Max Power Relief and Heat Pain Pro may be used on the arms, shoulders, legs, lower back, feet, and joints such as knees/wrists/ankles/elbows.
The OMRON Pocket Pain Pro, Pain Relief Pro, Max Power Relief, and Heat Pain Pro units may be used on the shoulder in all positions. This includes the upper arm and the upper back or shoulder blade area. See pad placement guide for exact positions. Feel free to use any of the modes, including shoulder, on your shoulder pain. Choose the one that is most comfortable on your pain.
Any of the OMRON TENS units can easily be shared with other family members. Please make sure that each person has their own set of Long Life Pads or electrode cord with gel pads to prevent cross-contamination between individuals. To share the Heat Pain Pro, we recommend that each user have a separate electrode cord because the gel pads are connected.
All modes are pre-set and designed by healthcare professionals for specific body pains. For example, in the lower back mode, the electrical stimulation pattern was designed to treat the type of pain found in the larger muscles of the lower back.
Push the “ON” button and the default program “blinks” (unit defaults to the last program at the lowest intensity level). Personalize your therapy by pushing the orange circle button to a pre-set program (Arm, Lower Back, and Leg/Foot).
On the top of the LCD screen, there are names of the different modes that are available. The mode you are using will be highlighted on the screen.