Frequently Asked Questions

Pain Management

Accessories

BP Reading

Can I use an Omron TENS unit as part of my regular pain regimen?
FAQ answer

Yes, TENS therapy is a good adjunct therapy in addition to your regular pain regimen such as heat, cold, wraps, physical therapy and medications. Always ask your physician if you have any questions about your health.

Where can I use my Omron TENS unit?
FAQ answer

You can use Omron TENS units on multiple body parts, including: lower back, sciatic, deltoid, upper arm, elbow, hip & thigh, knee, calf, ankle and foot. View our Pad Placement Guide for more information.

How often can I use my Omron TENS unit?
FAQ answer

You can begin with one 15-minute therapy session. Repeat for another 15 minutes if needed.  Use up to three times per day at a maximum. During each therapy, rate your pain before and after the session, 1 (low) to 10 (high) in order to gauge the true reduction of pain.

When should I use an Omron TENS unit?
FAQ answer

Use the unit as soon as your pain begins. If you get to your pain early, it may prevent the pain from becoming worse. The earlier you get your pain under control, the better chance you have to keep up with your daily activities.

Do I need a prescription from my doctor to purchase an Omron TENS unit?
FAQ answer

Omron TENS units are for sale without a prescription.

Why should I use an Omron TENS unit?
FAQ answer

Omron TENS units are a simple, drug-free solution for relief of muscle and joint pain. Under your personalized control, our line of portable TENS units deliver gentle massage-like pulses, providing on the spot pain relief. Available without a prescription, Omron TENS units may help relieve pain in about 15 minutes.

Where can I buy Omron TENS units?
FAQ answer

Omron TENS units are available at the Omron online store and other fine retailers nationwide.

Is Electrotherapy or TENS safe?
FAQ answer

Yes, TENS has been prescribed and used for more than 30 years by medical professionals such as physicians, physical therapists and chiropractors as an effective pain relief solution.  Omron electroTHERAPY is available over the counter without a prescription.

Who can use Electrotherapy or TENS?
FAQ answer

Any adult who suffers from muscle or joint pain can use this therapy. However, it should not be used by children, pregnant women or anyone who has an implanted metallic or electronic device. Ask your physician if you have any questions related to your health.

Does insurance cover the cost of a TENS device?
FAQ answer

Consult your physician and/or insurance company to determine if a TENS device would be covered for your specific pain management needs.

Can Electrotherapy or TENS cure my pain?
FAQ answer

No, this type of therapy does not cure the underlying cause of your pain. It can provide temporary relief or reduction of pain.

What type of pain is Electrotherapy or TENS best for?
FAQ answer

This therapy works best on acute pain versus chronic pain, which is more serious.

How does Electrotherapy or TENS work?
FAQ answer

Scientific theory suggests TENS can work in several ways, including: the pulses can block the pain message from reaching the brain, the stimulation triggers the body to produce more endorphins (a natural pain killer) or the therapy improves blood circulation.

What is Electrotherapy or Transcutaneous Electrical Nerve Stimulation (TENS)?
FAQ answer

Electrotherapy, also known as TENS, is a drug-free, non-invasive therapy designed to reduce and relieve numbness in the arms, legs and foot by applying electrical nerve stimulation to the surface of the skin near the site of the pain.

How do I know which mode I am using on the Pain Relief Pro?
FAQ answer

On the top of the LCD screen, there are names of the eight different modes that are available. The mode you are using will be highlighted on the screen.

How do I switch between modes on the Pain Relief Pro?
FAQ answer

Press the Mode button up or down to switch between modes. Keep pressing the mode button until you find the stimulation pattern that feels good on your pain.

What are the differences between the modes on the Pain Relief Pro?
FAQ answer

All modes are pre-set and designed by healthcare professionals for specific body pains. For example, the lower back mode electrical stimulation pattern was designed for larger muscles found in the lower back and the stimulation pattern was designed just for the type of pain found in the lower back.

How do I know what intensity level is on for the Pain Relief Pro?
FAQ answer

In the lower left corner of the screen, there is a number between 1 – 10 which will indicate the power level of intensity. Power level 1 is the lowest and 10 is the highest. Just press the intensity button up or down to pick the power level of intensity that feels most comfortable on your pain. If it’s too weak, go to a higher level. If it’s uncomfortable or your muscles contract too much, lower the power level of intensity.

How do I know how many minutes are left in the therapy on the Pain Relief Pro?
FAQ answer

In the lower right hand corner of the screen, you will see a number indicating how many minutes are left in the therapy. The therapy starts at 15 minutes and counts down to zero when the unit will shut off automatically.

How do I know when to replace the batteries on the Pain Relief Pro?
FAQ answer

If the battery is getting low, the battery icon will light up on the screen to let you know that you should replace the batteries soon.

How long do the Long Life pads last?
FAQ answer

The Long Life Pads are good for up 150 uses or 5 months based on daily usage. Caring for your pads is easy; simply clean the pads as recommended up to 10 times. When replacing your pads, remove the protective film from the pads and place on the holder provided when you purchased your pain relief unit.

Are the Long Life Pads available in different sizes?
FAQ answer

The Long Life Pads come in two different sizes. Standard size pads come with the TENS units and are 4″ H x 2.5″ W each and work on multiple body parts. Standard size pad refills can be purchased separately. Large sized Long Life Pads are 25% larger than standard pads — 4.75″ H x 3″ W — and are good for covering a wider area of pain while ergonomically shaped to fit curves.

When should I purchase/use the Large Long Life Pads?
FAQ answer

If the area of pain covers a wide length or width, the large pads may be a good choice. The large Long Life Pads are good for lower backs, legs, thighs, hips on normal to larger men and women.

What is the Pain Relief Pad Club?
FAQ answer

Enrollment in our Pain Relief Pad club is FREE and offers savings of $5.00 on every set of Long Life replacement pads. When you sign up for our Pain Relief Pad Club, we’ll automatically send you a new set of pads every three months. You’ll receive 4 sets of pads at $14.99 each at $5.00 off retail price of $19.99. Your first set of pads will ship when you sign up.

How should I store my Omron TENS unit?
FAQ answer

Keep the device along with your Quick Start Guide and Instruction Manual in the original packaging or carrying pouch that comes with the unit. The electrode cords should remain attached to the Long Life Pads. The electrode cords can be wrapped around the included pad holder. Store all components in a dry, cool location.

The Pocket Pain Pro, Pain Relief Pro, Max Power Relief®, and the Heat Pain Pro™ are designed for what areas of the body?
FAQ answer

The Pocket Pain Pro, Pain Relief Pro, Max Power Relief and Heat Pain Pro may be used on the arms, shoulders, legs, lower back, feet, and joints such as knees/wrists/ankles/elbows.

Can I use the TENS unit on my shoulder?
FAQ answer

The Omron Pocket Pain Pro, Pain Relief Pro, Max Power Relief, and Heat Pain Pro units may be used on the shoulder in all positions. This includes the upper arm and the upper back or shoulder blade area. See pad placement guide for exact positions. Feel free to use any of the modes, including shoulder, on your shoulder pain. Choose the one that is most comfortable on your pain.

Can I share my TENS unit with others in the family?
FAQ answer

Any of the Omron TENS units can easily be shared with other family members. Please make sure that each person has their own set of Long Life Pads or electrode cord with gel pads to prevent cross-contamination between individuals. To share the Heat Pain Pro, we recommend that each user have a separate electrode cord because the gel pads are connected.

What are the differences between the modes?
FAQ answer

All modes are pre-set and designed by healthcare professionals for specific body pains. For example, in the lower back mode, the electrical stimulation pattern was designed to treat the type of pain found in the larger muscles of the lower back.

How do I select a mode on the Pain Relief (PM3030)?
FAQ answer

Push the “ON” button and the default program “blinks” (unit defaults to the last program at the lowest intensity level). Personalize your therapy by pushing the orange circle button to a pre-set program (Arm, Lower Back, and Leg/Foot).

How do I know which mode I am using on the Pain Relief Pro, Max Power Relief, and Heat Pain Pro?
FAQ answer

On the top of the LCD screen, there are names of the different modes that are available. The mode you are using will be highlighted on the screen.

How do I switch between modes on the Pain Relief Pro and Max Power Relief?
FAQ answer

Press the Mode button up or down to switch between modes. Keep pressing the mode button until you find the stimulation pattern that feels good on your pain.

Can you combine the modes on the Pain Relief Pro, Max Power Relief, or Heat Pain Pro?
FAQ answer

It is not possible to combine any of the modes. You can only use one mode at a time but there is enough differentiation that you will find something that works on your pain.

What does the blinking light on my Pain Relief unit mean?
FAQ answer

The blinking light indicates intensity level selected from one blink (weak) to five (strong). For example, two blinks means you are at level 2.

How do I choose an intensity level?
FAQ answer

The TENS units start on the lowest intensity settings, press the intensity power buttons up or down to pick the level that feels most comfortable on your pain; go up a power level if the therapy feels too weak or go down if you feel uncomfortable or your muscles contract too much.

Why does power make a difference in TENS therapy?
FAQ answer

It depends on each individual, some may require higher levels of power for the TENS therapy to be effective on their pain.

What is the difference between the Pain Relief Pro (PM3031) and the Max Power Relief (PM3032)?
FAQ answer

The Max Power Relief has more features and two times the power. The power, delivered in milliamperes, provides stronger stimulation compared to the Omron Pain Relief, Pain Relief Pro and Heat Pain Pro. It also has a total of 9 modes.

What is the difference between the Heat Pain Pro and TENS devices without heat?
FAQ answer

The biggest difference is the addition of heat; the device warms and soothes the muscle prior to receiving TENS therapy. It also has three therapy types, 9 modes, and 20 power levels. The device is also rechargeable.

How does heat improve my pain management regimen?
FAQ answer

TENS and heat have been used by medical professionals for decades, in lieu of applying heat before treatment; the Heat Pain Pro has heat built into its pain management therapy. You can customize your treatment by controlling the amount of heat (Low or High).

How do I use the heat function of the Heat Pain Pro?
FAQ answer

Heat intensity can be adjusted through the heat settings. Therapy Combo 1 uses heat in the first half of therapy while Combo 2 alternates between heat and TENS.

How long should the batteries last in the Pain Relief and Pocket Pain Pro?
FAQ answer

New batteries (two AAA alkaline batteries) will last approximately three months when used for 15 minutes a day in the lower back mode at maximum intensity.

How do I know when to replace the batteries on the Pain Relief Pro or the Max Power Relief?
FAQ answer

If the battery is getting low, the battery icon will light up on the screen to let you know that you should replace the batteries soon.

What does the Pad Icon mean on the Pocket Pain Pro, Pain Relief Pro, Max Power Relief, and Heat Pain Pro?
FAQ answer

The pad icon will light up to warn you that the pads are not in place and the therapy is not working.

How do I know how many minutes are left in the therapy on the Pain Relief Pro, Max Power Relief, and Heat Pain Pro?
FAQ answer

In the lower right hand corner of the screen, you will see a number indicating how many minutes are left in the therapy. The therapy starts and counts down to zero, the unit will shut off automatically.

Is it acceptable to put the pads on my chest anywhere?
FAQ answer

Do not put the pads on or near your heart, directly on your chest, or on your neck. This could cause heart disturbance.

How far apart should you place the Pads?
FAQ answer

They should be a minimum of 1 inch apart on clean, dry, healthy skin; the pads should never touch or overlap.

What is the difference between the Long Life Pads and the Gel Pads from the Heat Pain Pro?
FAQ answer

The Gel Pads were designed to be used with the heat function of the Heat Pain Pro and the pads are attached to the electrode cord. To share the unit, we recommend that each user have their own electrode cord with gel pads to prevent cross contamination.

How do I clean my Long Life Pads?
FAQ answer

First, turn the power off and disconnect the pads from the electrode cord. Then, wash the pads gently with your fingertips under slow running cold water for several seconds. Long Life Pads can be washed up to 10 times. Let the pads completely air dry before reconnecting to your unit. Do not wipe pads with any towels or cloth. We recommend cleaning your pads after 15 uses.

How do I purchase new Long Life Pads and Gel Refills?
FAQ answer

Long Life Pads in standard and large sizes and Gel Refills can be purchased at our Omron Webstore. We recommend that each user of the Omron TENS unit have their own set of pads or electrode cord with gel pads for the Heat Pain Pro

Is my new Omron TENS device covered under a warranty?
FAQ answer

Each Omron TENS has a limited 1 year warranty if the unit is registered.

Are my Omron Long Life Pads and Gel Refills covered under a warranty?
FAQ answer

Each Omron TENS has a limited 30 day warranty if the pads or gel refills are registered.

How do I register my new Omron TENS device?
FAQ answer

Register your product on-line at https://omronhealthcare.secure.force.com/productregistration/ .  Keep your purchase receipt as proof of purchase for warranty coverage.

Videos

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What is TENS?
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Omron Long Life TENS Pad Placement
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TENS Pad Use and Care
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TENS Pad Placement For Shoulder
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TENS Knee Long Life Pad Placement

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Model: PMLLPAD-L

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