FAQs: OMRON Connect General FAQ

What is the OMRON connect US/CAN mobile app?

A mobile app (or application) is software designed to run on your smartphone or tablet. The OMRON connect US/CAN mobile app lets you wirelessly transfer data from your blood pressure monitor to your smartphone or hand-held device and upload your readings to the app.

Can a user install the OMRON connect US/CAN app in a non-supported country?

No, the OMRON connect US/CAN app is supported only in the US and Canada. You will not be able to download the app from other countries.

Which devices and Omron products are compatible with the OMRON connect US/CAN mobile app?

Click here for a complete list of compatible devices.

My phone or tablet was compatible previously, but is not with the latest version of the OMRON connect US/CAN mobile app. Why?

While some other devices and operating systems may have worked in the past or on occasion, new updates may prevent them from working in the future.

What phones and tablets are compatible with KardiaMobile?

Compatibility information can be found by selecting the following article:  AliveCor Compatibility Information
This list is updated regularly and is the entirety of devices and operating systems currently validated as compatible with Kardia devices. Only these configurations can be actively supported by AliveCor.

How much does the OMRON connect US/CAN mobile app cost?

Our mobile app is available for FREE. There is a fee if you would like to subscribe to the premium service, which provides improved medication tracking, rewards, insights and much more.

Where can I download the OMRON connect US/CAN mobile app?

Download the OMRON connect US/CAN mobile app for free on the App Store (iOS device) or Google Play Store (Android device)

How do I reset my password if I forget?

We all have to remember a lot of passwords. If you forgot your OMRON connect US/CAN password, it’s easy to reset it. Just do the following:

  1. Open the OMRON connect US/CAN app on your phone
  2. From login screen, tap “Get help signing in”
  3. Enter the email address you used to create your OMRON connect US/CAN account then tap “Reset Password
  4. You will see a confirmation message on screen “Check your inbox for the link to reset your password.”
  5. Go to your inbox associated with the email address used for your OMRON connect US/CAN account. Then open the OMRON connect US/CAN password reset
  6. In the password reset email, tap on “here”
  7. Enter the new password in “New password” and “Confirm password” fields
  8. Tap on “Update password” button
  9. Once completed, you will see a message which states “Password updated successfully” message
  10. You can now re-open OMRON connect US/CAN app and navigate to login screen and use the new password to log in

If you don’t have access to that email address to complete the reset process or if you did not receive the password reset email, please contact us at +1 (800) 634-4350 or [email protected] for assistance.

What happens if I take a reading before pairing the unit to my mobile device?

If you take a reading before pairing the monitor to your mobile device, your data will not be saved.

How do I use this blood pressure monitor with multiple users?

To allow other people to use this blood pressure monitor, make sure to transfer all of your readings to your OMRON connect US/CAN app account so there are no unsent readings left in the blood pressure monitor memory. The person sharing this blood pressure monitor will need to create their own individual OMRON app account. Once the other person has their own OMRON connect US/CAN account created, they can then take their own blood pressure measurement using this device, and then pair the blood pressure monitor and transfer their readings to their OMRON connect US/CAN account.

What do I do if my phone is lost or stolen?

If you have a new phone, you will need to re-install the Omron TENS app.

Will I be able to manually add or remove blood pressure readings in the mobile app?

Yes, those functions are supported.

My data was transferring from the blood pressure monitor to my smartphone or tablet. I killed the app during the process. Now I don’t see the data in the app.

Please don’t kill the app when data transfer is in progress (Manual/AutoSync). This might lead to data loss and you will not be able to view the data in the Mobile Application.

I transferred data to the mobile application without an Internet connection. Then I deleted the mobile application from the phone. My data is lost. What can I do?

Please make sure to connect to the Internet before deleting the mobile application from your smart device. You can sync your readings when you are not connected to Internet. All your readings will be stored on the phone. However, connecting to the Internet will back-up your data to the Cloud. In that case, no data will be lost. If the mobile application is deleted before connecting to the Internet, data stored on the smart device will be lost.

Can I still use power savings features on Android phones?

Yes, but if you use power savings features, location services may be turned off automatically when your battery power is running low. You should be able to set up and sync normally after you charge your phone.

Does Android “Voice Match” and iOS “Sound Recognition” interfere with EKG recording?

Yes, these may interfere with EKG recording. Please turn the feature off while recording EKG.

Is there anything I should be aware of when recording an EKG?

  • If an EKG recording is interrupted by a phone call or email notification, re-record it.
  • When recording an EKG, do not run an app that excessively consumes the smartphone’s computing resources, makes sound, or uses the microphone of your phone.
  • Make sure the microphone of your phone works when recording an EKG.
  • Make sure that the EKG monitor works when recording an EKG.
  • As the EKG device transfers data through ultrasound, please make sure to record an EKG sitting in a quiet place.

Will my app work if a network connection is unavailable?

You need an Internet connection to sign up, login and pair your devices.

You can sync your readings from OMRON blood pressure monitors when you are not connected to Internet. All your readings will be stored on the phone. However, connecting to the Internet will back-up your data to the Cloud. If the mobile application is deleted before connecting to the Internet, data stored on the phone will be lost.

Is there a way to recover readings I deleted from my app?

No, you cannot recover deleted readings from the app.

How can I set goals in the app?

  1. To set Goals, go to Profile -> Goals
  2. Set goals for steps, weight and sleep (Requires a HeartGuide™ device to record sleep data)

How can I export and share my readings?

You can export your data from the History section of the app. To do so, follow the below steps:

  1. Tap the History tab on the bottom of the screen
  2. Tap the Share icon on the top right in the screen
  3. If you are a subscribed user, tap Standard Report in the following screen
  4. Select the type of data you want to share
  5. Select the date range for which you want to share the readings
  6. Select Excel or PDF
  7. Select the Send to me option.
  8. If you choose to send to another person, select Send to Other option and enter the email address in the Email address field displayed
  9. Tap the Send button to share the report

How can I export and share my readings to my doctor or friends and family?

You can also share with your doctor or friends and family. To do so, follow the below steps:

  1. Tap the History tab on the bottom of the screen
  2. Tap the share icon on the top right in the screen
  3. If you are a subscribed user, tap Standard Report in the following screen
  4. In the following screen, select the type of data you want to share
  5. Select the date range for which you want to share the readings
  6. Select Excel or PDF
  7. Select Send to Other option and enter the email address in the Email address field displayed. The last email address used to send email using Send to Other option will be retained for future email sharing.
  8. Tap the Send button to share the report

Can I share my monitor /scale with another person?

Yes, you can share two-user blood pressure monitors and the OMRON Body Composition Monitor and Scale with Bluetooth® (BCM-500) with multiple users.
Two user monitors:

  1. Your blood pressure monitor can be paired with up to 2 different account (2 mobile devices) at the same time
  2. Each user has to create their own OMRON connect US/CAN account on their mobile device and pair the monitor
  3. Ensure each user selects a unique user (User 1 or User 2) when pairing. The user number selected can be verified in Connected Devices screen.
  4. Some blood pressure monitors support Guest Mode. The guest mode can be used to take a single measurement for another user. Guest mode readings are not transferred to the app or stored in the monitor’s memory.

Note: Please refer to the instruction manual to check if your monitor supports guest mode and how to record a reading.

Body Composition Monitor and Scale with Bluetooth® (BCM-500):

  1. Your OMRON Body Composition Monitor and Scale with Bluetooth® can be paired with up to 4 different accounts (4 mobile devices) at the same time
  2. Each user has to create their own OMRON connect US/CAN account on their mobile device and pair the Body Composition Monitor and Scale
  3. Ensure each user selects a unique user (User 1, User 2, User 3 or User 4) when pairing. The user number selected can be verified in Connected Devices screen.
  4. The Body Composition Monitor and Scale also supports Guest Mode. This enables guests to take their own weight measurement. Guest readings will not be transferred to the app

Note: Please refer to the instruction manual to check how to record a reading in guest mode.

The app crashes or freezes. What should I do?

If you experience app crashes or freezes while using certain features, try closing the app and launching it again. If you still encounter the problem, please call us at +1 (800) 634-4350 or contact us for assistance.

Can I delete my account from the app?

No, you will not be able to delete your account from the app. You will have to call customer care at +1 (800) 634-4350 to have your account deleted. Please make sure to cancel the subscription plan you may have opted into on the app before requesting to delete your account.

If you are a premium user with active subscriptions, please make sure to cancel the subscription plan to avoid auto payment on each renewal. For cancellation, you need to visit the App store or the Google Play store to cancel the subscription.

Can I identify readings with an Irregular Heartbeat in the app?

Yes, an Irregular Heartbeat symbol will be displayed, along with the blood pressure reading in the app, if Irregular Heartbeat is detected while recording the reading on the monitor.

Can I lose EKG readings if I am not a premium user?

Yes. You can lose your EKG data if you delete the app on the phone or have someone else login to the app on your phone.

What happens to my EKG readings if I logout of the app?

Your EKG data will not be deleted upon log out. You can delete the app to clear all the data.

Do locally stored EKG readings take up space on my devices?

Yes, although they are very small at 18KB, locally stored EKGs take up space on your phone, which means that a single mp3 on your device is about the size of 250 EKGs. 

Can I change my email address used for the OMRON connect US/CAN app account?

Currently you cannot change the account email in the app.

How can I enable/disable TruRead functionality on my BP monitor?

Please refer to the Instruction Manual for more details.

How can I contact customer support?

You can contact customer support through one of the following options. The information is available in app and can be accessed by navigating to “+” -> Help -> Contact Us

  1. By Phone – +1 (800) 634-4350
  2. https://omronhealthcare.secure.force.com/productregistration/ContactUS

Do I need to pair and set the date/time on my monitor again after replacing the batteries?

You will not be required to pair the monitor after replacing the batteries. To set the correct date and time on the monitor, follow one of the steps below:

  1. Put the monitor in transfer mode by pressing the “Transfer” or “Bluetooth” or “Clock” button on the monitor. You will see a flashing “O” on the monitor. Launch the app and tap the Sync icon in the dashboard to perform a manual sync of the monitor with the app. If auto-sync in ON, the sync will start automatically on launching the app.
  2. You can set the date and time manually on the monitor. Please refer to the instruction manual on how to set the data and time manually on the monitor.