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A mobile app (or application) is software designed to run on your smartphone or tablet. The OMRON connect US/CAN mobile app lets you wirelessly transfer data from your blood pressure monitor to your smartphone or hand-held device and upload your readings to the app.
No, the OMRON connect US/CAN app is supported only in the US and Canada. You will not be able to download the app from other countries.
Click here for a complete list of compatible devices.
While some other devices and operating systems may have worked in the past or on occasion, new updates may prevent them from working in the future.
Compatibility information can be found by selecting the following article: AliveCor Compatibility Information
This list is updated regularly and is the entirety of devices and operating systems currently validated as compatible with Kardia devices. Only these configurations can be actively supported by AliveCor.
Our mobile app is available for FREE. There is a fee if you would like to subscribe to the premium service, which provides improved medication tracking, rewards, insights and much more.
Download the OMRON connect US/CAN mobile app for free on the App Store (iOS device) or Google Play Store (Android device)
We all have to remember a lot of passwords. If you forgot your OMRON connect US/CAN password, it’s easy to reset it. Just do the following:
If you don’t have access to that email address to complete the reset process or if you did not receive the password reset email, please contact us at +1 (800) 634-4350 or [email protected] for assistance.
If you take a reading before pairing the monitor to your mobile device, your data will not be saved.
To allow other people to use this blood pressure monitor, make sure to transfer all of your readings to your OMRON connect US/CAN app account so there are no unsent readings left in the blood pressure monitor memory. The person sharing this blood pressure monitor will need to create their own individual OMRON app account. Once the other person has their own OMRON connect US/CAN account created, they can then take their own blood pressure measurement using this device, and then pair the blood pressure monitor and transfer their readings to their OMRON connect US/CAN account.
If you have a new phone, you will need to re-install the Omron TENS app.
Yes, those functions are supported.
Please don’t kill the app when data transfer is in progress (Manual/AutoSync). This might lead to data loss and you will not be able to view the data in the Mobile Application.
Please make sure to connect to the Internet before deleting the mobile application from your smart device. You can sync your readings when you are not connected to Internet. All your readings will be stored on the phone. However, connecting to the Internet will back-up your data to the Cloud. In that case, no data will be lost. If the mobile application is deleted before connecting to the Internet, data stored on the smart device will be lost.
Yes, but if you use power savings features, location services may be turned off automatically when your battery power is running low. You should be able to set up and sync normally after you charge your phone.
Yes, these may interfere with EKG recording. Please turn the feature off while recording EKG.
You need an Internet connection to sign up, login and pair your devices.
You can sync your readings from OMRON blood pressure monitors when you are not connected to Internet. All your readings will be stored on the phone. However, connecting to the Internet will back-up your data to the Cloud. If the mobile application is deleted before connecting to the Internet, data stored on the phone will be lost.
No, you cannot recover deleted readings from the app.
You can export your data from the History section of the app. To do so, follow the below steps:
You can also share with your doctor or friends and family. To do so, follow the below steps:
Yes, you can share two-user blood pressure monitors and the OMRON Body Composition Monitor and Scale with Bluetooth® (BCM-500) with multiple users.
Two user monitors:
Note: Please refer to the instruction manual to check if your monitor supports guest mode and how to record a reading.
Body Composition Monitor and Scale with Bluetooth® (BCM-500):
Note: Please refer to the instruction manual to check how to record a reading in guest mode.
If you experience app crashes or freezes while using certain features, try closing the app and launching it again. If you still encounter the problem, please call us at +1 (800) 634-4350 or contact us for assistance.
No, you will not be able to delete your account from the app. You will have to call customer care at +1 (800) 634-4350 to have your account deleted. Please make sure to cancel the subscription plan you may have opted into on the app before requesting to delete your account.
If you are a premium user with active subscriptions, please make sure to cancel the subscription plan to avoid auto payment on each renewal. For cancellation, you need to visit the App store or the Google Play store to cancel the subscription.
Yes, an Irregular Heartbeat symbol will be displayed, along with the blood pressure reading in the app, if Irregular Heartbeat is detected while recording the reading on the monitor.
Yes. You can lose your EKG data if you delete the app on the phone or have someone else login to the app on your phone.
Your EKG data will not be deleted upon log out. You can delete the app to clear all the data.
Yes, although they are very small at 18KB, locally stored EKGs take up space on your phone, which means that a single mp3 on your device is about the size of 250 EKGs.
Currently you cannot change the account email in the app.
Please refer to the Instruction Manual for more details.
You can contact customer support through one of the following options. The information is available in app and can be accessed by navigating to “+” -> Help -> Contact Us
You will not be required to pair the monitor after replacing the batteries. To set the correct date and time on the monitor, follow one of the steps below: