Complete™ Wireless Upper Arm Blood Pressure Monitor + EKG

Model: BP7900

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Frequently Asked Questions

BP Reading

Apps

Syncing & Pairing

EKG

What is blood pressure?
FAQ answer

In the most basic sense, blood pressure is a way of measuring how much force is being exerted on the walls of your blood vessels (artery) as blood flows through them.

  • Systolic is the top number. It represents the pressure as your heart contracts to pump blood to the body.
  • Diastolic is the bottom number. It represents the pressure between beats, when your heart relaxes.
What can I do to help better manage my blood pressure?
FAQ answer

Managing your blood pressure doesn’t have to take a lot of work. In fact, small improvements to your lifestyle can help.

Exercise: Just be a little more active. Walk instead of drive; take the stairs instead of the elevator, etc.

Eat Smart: Try to find low-fat, low-sodium substituted that also taste great. Potassium found in bananas and carrots is nature’s best medicine for your heart.

Kick the Habits: Minimize your alcohol and cigarette intake.

Stifle Your Stress: Stress is a normal part of life. But too much can increase the risk of heart disease. Relax by doing things you enjoy (yoga, gardening, walking, etc.) and your heart can benefit.

Monitor Your Blood Pressure at Home: Monitoring your blood pressure at home on a regular basis provides you and your doctor with the information to best manage your blood pressure.

These are just some examples. Discuss with your doctor on other ways how you can better your heart.

Is it normal for my blood pressure to vary?
FAQ answer

Yes, it is quite normal for people’s blood pressure to change throughout the day and night, or in different settings where you may measure your blood pressure. Many things, such as stress levels, food or drink intake, activity levels, even time of day can all affect a person’s blood pressure reading at any given time. In fact, there are published studies that show a given person’s blood pressure can change by up to 20mm within a day, based on activity levels, food/drink intake, stress, etc. This is why it is important to take your blood pressure on a regular basis, and review the overall trend of your blood pressure readings with your doctor.

For a convenient tool to help you easily track your blood pressure readings, click here.

What are the American Heart Association Blood Pressure Guidelines?
FAQ answer
New ACC/AHA Blood Pressure Guidelines: Check-in Time

It’s been over a year since the new blood pressure guidelines were released and 103 million Americans were recategorized with high blood pressure. That’s nearly 1 in 2 of us. How are YOU doing?

Blood Pressure
Category
Systolic mmHg
(top number)
Diastolic mmHg
(bottom number)
Normal
Less than 120
and
Less than 80
Elevated
120 to 129
and
Less than 80
High blood pressure
Hypertension stage 1
130 to 139
or
80 to 89
High blood pressure
Hypertension stage 2
140 or higher
or
90 or higher
Hypertensive emergency
See your doctor right away
higher than 180
and/
or
Higher than 120
Source: American College of Cardiology and American Heart Association 2017 High Blood Pressure Clinical Practice Guidelines

“Out-of-office BP measurements are recommended to confirm the diagnosis of hypertension and for titration of BP-lowering medication, in conjunction with telehealth counseling or clinical intervention… Self monitoring of BP refers to the regular measurement of BP by an individual at home or elsewhere outside the clinic setting (source: AHA/ACC 2017 High Blood Pressure Clinical Practice Guideline).”

2013 ESH/ESC Guidelines for the Management of Arterial Hypertension defines high blood pressure readings obtained by self-measurement at home as:
Systolic Blood Pressure ≥ 135
Diastolic Blood Pressure ≥ 85

In terms of taking action based on your blood pressure readings, this should always be discussed and decided on between you and your doctor. You should never self-diagnose or adjust your medication if not prescribed by your doctor.

To learn more about blood pressure, click on the following links:

1 ACC & AHA 2017 High Blood Pressure Clinical Practice Guideline

What is more important -- the Systolic or Diastolic reading?
FAQ answer

Both readings are important. One measures your blood pressure during a heart contraction and the other measures blood pressure between heart contractions. For your particular situation, you should discuss both measurement results with your doctor.

Why should I monitor my blood pressure at home?
FAQ answer

The American Heart Association recommends that anyone with, or at risk of high blood pressure, should monitor their blood pressure at home. Home blood pressure monitoring is one of the best methods of trending a person’s blood pressure in their own environment.

Click here for more information from the American Heart Association on who should monitor at home, and why.

Are Omron blood pressure monitors FDA approved?
FAQ answer

Omron home blood pressure monitors are required to go through a FDA inspection and clearance process (known as 510(k)) prior to marketing.

Are digital blood pressure monitors accurate?
FAQ answer

All Omron blood pressure monitors are clinically proven accurate. They are clinically validated to be within the following:

  • Blood pressure: within +/- 3 mgHg or 2 percent
  • Pulse: within +/- 5 percent of reading.

This meets or exceeds the AAMI (Association of Medical Instrumentation) standards. To understand the accuracy levels of other manufacturer’s blood pressure monitors, you need to contact them. It is always important to investigate accuracy and ease of use before purchasing a home blood pressure monitor.

How much does an Omron home blood pressure monitor cost?
FAQ answer

On average, Omron home blood pressure monitors can range anywhere from $49.99 to $109.99, depending on which model you select, and where you decide to purchase.

Click here to see Omron’s line of digital home blood pressure monitors.

Does it matter which arm I use to take a measurement?
FAQ answer

Use the same arm when measuring your blood pressure each time because values can vary between your arms. Consult your doctor if values differ substantially.

What is the Omron Connect Mobile App?
FAQ answer

A mobile app (or application) is software designed to run on your smartphone or tablet. The Omron Connect Mobile App lets you wirelessly transfer data from your BP monitor to your smartphone or hand-held device and upload your readings to the App.

How much does the Omron Connect Mobile App cost?
FAQ answer

Our mobile app is available for FREE.

Where can I download the OMRON Connect Mobile App?
FAQ answer

Download Free on App Store or Google Play. The OMRON Connect Mobile App is only available in the United States and Canada and is not supported in other countries.

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What happens if I take a reading before pairing it to my mobile device?
FAQ answer

If you take a reading before pairing the monitor to your mobile device, all prior data is lost.

How do I use this blood pressure monitor with multiple users?
FAQ answer
  • To allow other people to also use this blood pressure monitor, make sure to transfer all of your readings to your Omron Connect App account so there are no readings left in the blood pressure monitor memory.
  •  

  • The person sharing this blood pressure monitor will need to create their own individual Omron Connect account.
  •  

  • Once the other person has their own Omron Connect account created, they can then take their own blood pressure measurement using this device, and then pair the blood pressure monitor and transfer their readings to their Omron Connect account.
  • What do I do if my phone is lost or stolen?
    FAQ answer

    If you have a new phone, you will need to re-install the Omron Connect app. Do a forgot password and change your password.

    My phone or tablet was compatible previously, but is not with the latest version of the Omron Connect Mobile App?
    FAQ answer

    While some other devices and operating systems may have worked in the past or on occasion, new updates may prevent them from working in the future.

    My data was transferring from Blood Pressure Monitor to my smartphone or tablet. I killed the app during the process. Now I don’t see the data on the App.
    FAQ answer

    Please don’t kill the app when data transfer is in progress (Manual/AutoSync). This might lead to data loss and you will not be able to view the data in the Mobile Application.

    Do you show individual blood pressure readings in all charts?
    FAQ answer

    In the month chart we display ‘Average Readings per Day’ and in the year chart we display ‘Average Readings per Month.’

    Why is location permission asked when installing the Omron Connect US app for Android?
    FAQ answer

    Location must be enabled for readings to be transferred from the BP Monitor to your mobile device, beginning with Marshmallow.

    What devices and Omron Products are compatible with the Omron Connect Mobile App?
    FAQ answer

    Click here for a complete list of compatible devices.

    Will I be able to manually add or remove Blood Pressure readings in the mobile app?
    FAQ answer

    Yes, those functions are supported.

    I transferred data to the Mobile Application without an Internet connection. Then I deleted the Mobile Application from the phone. My data is lost.
    FAQ answer

    Please make sure to connect to the Internet before deleting the Mobile Application from your smartdevice. This is an offline App, which allows you to use the App without an internet connection. However, connecting to the Internet will back-up your data to the Cloud. In that case, no data will be lost. If Mobile Application is deleted before connecting to the Internet, data stored on the smartdevice will be lost.

    How do I pair the same Blood Pressure monitor again to my profile?
    FAQ answer

    Please make sure to remove the Bluetooth® profile of the Omron device from Phone settings. Then unpair the Blood Pressure monitor from the Mobile App and follow the instructions to pair it again.

    I am unable to Pair/Sync my Blood Pressure Monitor because
    FAQ answer

    1.  I migrated from the Omron Wellness App or updated to the latest version of the Omron Connect App
    2.  I changed the batteries or reset my Blood Pressure Monitor
    3.  I am continuously getting an error while syncing my Blood Pressure Monitor

    If you are unable to pair/sync your Blood Pressure Monitor to the Omron Connect Mobile App, please follow the steps mentioned below:

    1.  Remove the blood pressure monitor from your account
         a.  Go to Settings -> Blood Pressure Settings -> Manage Devices in the App
         b.  On your Blood Pressure Monitor tap “Unpair device” to remove the device you’re your account. If you do not see your Blood Pressure Monitor, then continue to Step 2.

    2.  Go to Settings App on your smart device and remove the Omron device from Bluetooth settings.
         a.  Steps to remove the Blood Pressure Monitor from the Bluetooth Settings on iOS smart devices
                1.  Open the Settings app on the phone
                2.  Locate “Bluetooth” and tap it
                3.  Check the list of “MY DEVICES” and find a device that starts with “HEM” or “BP”.
                4.  For each of these devices, Tap the “i” button on right against these device.
                5.  Tap on “Forget This Device” button to remove from Bluetooth.
         b.  Steps to remove Blood Pressure Monitor from Bluetooth Settings on Android smart devices
                1.  Open the Settings app on the phone
                2.  Locate “Bluetooth” and tap it
                3.  Check the list of “Paired devices” and find any device with “BLEsmart…”.
                4.  Unpair the device starting with “BLEsmart….” from Bluetooth settings

    3.  Open Omron Connect App . On the Home screen, tap “Add blood pressure” and then Pair the Blood Pressure Monitor and start syncing your Blood Pressure readings

    Bluetooth settings will look like the images below:
    iOS

    Android

    NOTE: Please check with the Smart device provider to locate Bluetooth settings on your smart device.

    Where can I find the ACC/AHA blood pressure guidelines within the Omron Connect app?
    FAQ answer

    To reference the ACC/AHA guidelines within the Omron Connect app, navigate to the blood pressure history screen.  Below the graph, tap “Learn more.”

    Why is my blood pressure data not sharing with (or has been deleted from) Apple Health?
    FAQ answer

    In order for the OMRON Connect app to share your blood pressure data with Apple Health, Apple Health needs to be enabled within the Connect App.  If you have enabled this in the past, you may have to re-enable this setting to share your data.

    Steps to enable Apple Health in the OMRON Connect App

    1. Log into the OMRON Connect app
    2. Go to settings
    3. Select “Connect with Health”

    If you continue to experience issues, please contact customer service at 866.216.1333 or Contact Us. Customer service agents are also available over live chat at www.omronhealthcare.com.

    Why can't I login to the Omron Connect app after migrating from the Omron Wellness app?
    FAQ answer

    You are able to use your current Omron Wellness username (email address) to login to the Omron Connect app.  We cannot migrate your password from the Omron Wellness app as it is secured for your safety.  Thus, you cannot use your Omron Wellness password to login to the Omron Connect app.  In order to log into the Omron Connect app, you will need to reset your password.  You can reset your password by clicking the “Forgot Password” link on the login page of the Omron Connect app.

    We are currently facing issues in migrating some of your data from Omron Wellness to the Omron Connect app.  Rest assured, your data is not lost.  Once the issue is resolved, you will be able to see all your data in the Omron Connect app.

    Why is my data from the Omron Wellness app not transferring to the Omron Connect app?
    FAQ answer

    We are sorry for the inconvenience, but rest assured your data is not lost.  We are currently facing issues migrating some of your data from the Omron Wellness app to the Omron Connect app.  Once the issue is resolved, you will be able to see all of your data in the Omron Connect app.

    Please remember, you can always view and download your data by logging into https://omronwellness.com/Home/Landing with your Omron Wellness mobile app username and password.

    Why are my blood pressure readings high in the Omron Connect app?
    FAQ answer

    The Omron Connect app uses the most current American College of Cardiology (ACC) and American Heart Association (AHA) guidelines to categorize your blood pressure readings.  These guidelines changed in November 2017, so it is best to refer to the ACC/AHA guidelines below.

    For more information on these guidelines, please visit https://www.heart.org/en/health-topics/high-blood-pressure/understanding-blood-pressure-readings

    Which OMRON mobile app should I use with my Complete™?
    FAQ answer

    Complete only works with the OMRON Connect app.

    What type of batteries do I have to use with my Complete?
    FAQ answer

    4 ‘AA’ alkaline batteries. Replace all 4 batteries at the same time when the low battery symbol is displayed on your device.

    How do I set the date and time on my Complete?
    FAQ answer

    Pair your monitor with your smartphone to automatically set the date and time.

    Can I use my Complete without pairing it to a smart device?
    FAQ answer

    Yes, you can measure your blood pressure without pairing your Complete to a smart device. However, to use the EKG measurement function, you must be paired to a smart device and connected to the OMRON Connect mobile app.

    Does it matter which arm I use to take a measurement?
    FAQ answer

    No, it does not matter which arm you use to take a blood pressure measurement, but we recommend that you use the same arm each time to ensure your readings are the most accurate. Your blood pressure readings can differ between your right arm and your left arm. If your blood pressure readings between both arms differ substantially, check with your physician to determine which arm to use for your measurements going forward.

    Which smart devices are compatible with Complete?
    FAQ answer

    Please refer to our device compatibility matrix.

    Why isn’t my first EKG reading visible in the app?
    FAQ answer

    Due to FDA regulations, your first EKG reading will not be visible until a U.S. board-certified cardiologist reviews your first reading. The cardiologist will review your reading for free and will provide a medical interpretation within 24 hours. While the cardiologist is preparing your report, you will not be able to record any additional EKGs. After you receive your report notification by email, you will then be able to view and record additional EKGs.

    Can I measure my blood pressure and EKG simultaneously?
    FAQ answer

    Yes, you can measure your blood pressure and EKG at the same time. You can also take a blood pressure measurement and record an EKG separately.

    What is the difference between Heart Rate and Pulse Rate?
    FAQ answer

    Your Heart Rate is the number of times your heart beats in the span of one minute, and is measured using EKG technology. Your Pulse Rate refers to how many times your arteries expand and contract within one minute, and is measured using a blood pressure monitor. Heart Rate and Pulse Rate are calculated differently, and there may be a difference between both values. For more information, please refer to your Instruction Manual.

    How many readings can I take before I need to change the batteries?
    FAQ answer

    With new alkaline batteries, you can take approximately 300 readings before needing to replace them.

    Can I place my smart device anywhere when recording an EKG?
    FAQ answer

    No, you must place your smart device on the designated smartphone stand on your monitor to obtain the most accurate reading.

    What is the warranty on Complete?
    FAQ answer

    When used in accordance with your Instruction Manual, your Complete Blood Pressure Monitor + EKG device are warranted to be free from defects in materials and workmanship for a period of FIVE (5) YEARS from your date of purchase. This 5-year warranty period excludes your arm cuff and batteries.

    When used in accordance with your Instruction Manual, your arm cuff is warranted to be free from defects in materials and workmanship for a period of ONE (1) YEAR from your date of purchase.

    For more information, please refer to your Instruction Manual.

    What do I do if my phone is lost or stolen?
    FAQ answer

    If you have a new phone, you will need to re-install the Omron TENS app.

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