Complete™ Wireless Upper Arm Blood Pressure Monitor + EKG

Model: BP7900

Product Image

Frequently Asked Questions

BP Reading

Apps

Syncing & Pairing

EKG

General

What is blood pressure?
FAQ answer

In the most basic sense, blood pressure is a way of measuring how much force is being exerted on the walls of your blood vessels (artery) as blood flows through them. A blood measurement is expressed in the form of a fraction.

  • Systolic is the top number. It represents the pressure as your heart contracts to pump blood to the body.
  • Diastolic is the bottom number. It represents the pressure between beats, when your heart relaxes.
What is the OMRON connect US/CAN mobile app?
FAQ answer

A mobile app (or application) is software designed to run on your smartphone or tablet. The OMRON connect US/CAN mobile app lets you wirelessly transfer data from your blood pressure monitor to your smartphone or hand-held device and upload your readings to the app.

What can I do to help better manage my blood pressure?
FAQ answer

Managing your blood pressure doesn’t have to take a lot of work. In fact, small improvements to your lifestyle can help.

Exercise: Just be a little more active. Walk instead of drive; take the stairs instead of the elevator, etc.

Eat Smart: Try to find low-fat, low-sodium substituted that also taste great. Potassium found in bananas and carrots is nature’s best medicine for your heart.

Kick the Habits: Minimize your alcohol and cigarette intake.

Stifle Your Stress: Stress is a normal part of life. But too much can increase the risk of heart disease. Relax by doing things you enjoy (yoga, gardening, walking, etc.) and your heart can benefit.

Monitor Your Blood Pressure at Home: Monitoring your blood pressure at home on a regular basis provides you and your doctor with the information to best manage your blood pressure.

These are just some examples. Discuss with your doctor on other ways how you can better your heart.

Is it normal for my blood pressure to vary?
FAQ answer

Yes, it is quite normal for people’s blood pressure to change throughout the day and night, or in different settings where you may measure your blood pressure. Many things, such as stress levels, food or drink intake, activity levels, even time of day can all affect a person’s blood pressure reading at any given time. In fact, there are published studies that show a given person’s blood pressure can change by up to 20mm within a day, based on activity levels, food/drink intake, stress, etc. This is why it is important to take your blood pressure on a regular basis, and review the overall trend of your blood pressure readings with your doctor.

For a convenient tool to help you easily track your blood pressure readings, click here.

What are the American Heart Association Blood Pressure Guidelines?
FAQ answer
New ACC/AHA Blood Pressure Guidelines: Check-in Time

It’s been over a year since the new blood pressure guidelines were released and 103 million Americans were recategorized with high blood pressure. That’s nearly 1 in 2 of us. How are YOU doing?

BLOOD PRESSURE
CATEGORY
SYSTOLIC mm Hg
(top number)
DIASTOLIC mm Hg
(bottom number)
NORMAL
LESS THAN 120
and
LESS THAN 80
ELEVATED
120-129
and
LESS THAN 80
HIGH BLOOD PRESSURE
(HYPERTENSION) STAGE 1
130-139
or
80-89
HIGH BLOOD PRESSURE
(HYPERTENSION) STAGE 2
140 or HIGHER
or
90 or HIGHER
HYPERTENSIVE EMERGENCY
(see your doctor immediately)
HIGHER than 180
and/or
HIGHER THAN 120
Source: American College of Cardiology and American Heart Association 2017 High Blood Pressure Clinical Practice Guidelines

“Out-of-office BP measurements are recommended to confirm the diagnosis of hypertension and for titration of BP-lowering medication, in conjunction with telehealth counseling or clinical intervention… Self monitoring of BP refers to the regular measurement of BP by an individual at home or elsewhere outside the clinic setting (source: AHA/ACC 2017 High Blood Pressure Clinical Practice Guideline).”

2013 ESH/ESC Guidelines for the Management of Arterial Hypertension defines high blood pressure readings obtained by self-measurement at home as:
Systolic Blood Pressure ≥ 135
Diastolic Blood Pressure ≥ 85

In terms of taking action based on your blood pressure readings, this should always be discussed and decided on between you and your doctor. You should never self-diagnose or adjust your medication if not prescribed by your doctor.

To learn more about blood pressure, click on the following links:

1 ACC & AHA 2017 High Blood Pressure Clinical Practice Guideline

What is more important -- the Systolic or Diastolic reading?
FAQ answer

Both readings are important. One measures your blood pressure during a heart contraction and the other measures blood pressure between heart contractions. For your particular situation, you should discuss both measurement results with your doctor.

Can I logout from the app when readings are being synced?
FAQ answer

You cannot log out from the app if data transfer is in progress. Wait until the data transfer is complete before logging out.

How much time will it take to transfer the readings?
FAQ answer

Readings are transferred to the app within 5 to 15 seconds depending on the data to be transferred. However, it can take up to a minute for an error message to be displayed if manual transfer is unsuccessful. You will not see any error for auto sync.

Why does the sync animation keep rotating occasionally? What should I do?
FAQ answer

The sync animation means that the app is trying to transfer readings from the monitor if the Auto-Sync feature is ON. If the sync animation keeps rotating and does not stop, even after a minute, just close the app and launch it again. (If you have only one device paired, the time may be longer depending on the number of devices paired with the app).

Alternatively, you can turn off the Auto-Sync feature in “Connected Devices” screen.

Why am I not getting any notifications?
FAQ answer

To make sure notifications are received, please ensure the following:
“Notifications” are turned ON in Profile -> App settings in the app. To do so:

iOS:

  1. Go to Settings on your smart device
  2. Select the “OMRON connect” app
  3. Ensure notifications is turned ON

 

Android:

  1. Go to Settings on your smart device
  2. Ensure notification for “OMRON connect” app is ON
  3. Tap “OMRON connect”. Ensure notifications is ON
How can I check the insight notification messages that I missed?
FAQ answer

You cannot read your past insight messages if you have not subscribed for the premium services. However, if you are a subscribed user, you can read your past insight messages by navigating to the insights screen from the bottom menu bar.

How can I turn OFF the insights notification feature?
FAQ answer

You can turn off the insight notifications by navigating to Profile -> App settings -> and turning the “Notifications” option OFF.

Are digital blood pressure monitors accurate?
FAQ answer

All Omron blood pressure monitors are clinically proven accurate. They are clinically validated to be within the following:

  • Blood pressure: within +/- 3 mgHg or 2 percent
  • Pulse: within +/- 5 percent of reading.

This meets or exceeds the AAMI (Association of Medical Instrumentation) standards. To understand the accuracy levels of other manufacturer’s blood pressure monitors, you need to contact them. It is always important to investigate accuracy and ease of use before purchasing a home blood pressure monitor.

How much does an Omron home blood pressure monitor cost?
FAQ answer

On average, Omron home blood pressure monitors can range anywhere from $49.99 to $109.99, depending on which model you select, and where you decide to purchase.

Click here to see Omron’s line of digital home blood pressure monitors.

What if I’m unable to pair my devices?
FAQ answer

If you don’t see pairing confirmation, please do the following.

  1. Make sure your BP monitor is turned on and close to your phone/device.
  2. Verify that Bluetooth® has been enabled on your phone.
  3. Confirm you have a working WiFi connection or cellular network.

If you are still unable to pair contact Customer Care at 866.216.1333 and select the option for “Connected Products”.

Why should I monitor my blood pressure at home?
FAQ answer

The American Heart Association recommends that anyone with, or at risk of high blood pressure, should monitor their blood pressure at home. Home blood pressure monitoring is one of the best methods of trending a person’s blood pressure in their own environment.

Click here for more information from the American Heart Association on who should monitor at home, and why.

Why is my blood pressure data not sharing with (or has been deleted from) Apple Health/Google Fit/Samsung Health?
FAQ answer

For the OMRON connect US/CAN app, to share your blood pressure data with Apple Health / Google Fit / Samsung Health, Apple Health / Google Fit / Samsung Health needs to be enabled within the OMRON connect US/CAN app.

Steps to enable Apple Health in the OMRON connect US/CAN app:
1. On the app, go to “Profile”
2. Tap on “App settings”
3. Under “Share data with other apps”, tap “Apple Health”
4. Tap “Link”
5. Enable the categories you want to share and tap “Allow”

Steps to enable Google Fit in the OMRON connect US/CAN app:
1. On the app, go to “Profile”
2. Tap on “App settings”
3. Under “Share data with other apps”, tap “Google Fit”
4. Tap “Link”
5. Follow the on screen instructions to sign in
6. Tap “Allow”

Steps to enable Samsung Health in the OMRON connect US/CAN app:
1. On the app, go to “Profile”
2. Tap on “App settings”
3. Under “Share data with other apps”, tap “Samsung Health”
4. Tap “Link”
5. Enable the categories you want to share
6. Follow the on screen instructions to sign in if asked
7. Tap “Done”

Please note: Google Fit and Samsung Health are only available on Android phones and not on iPhone.

What information does the app read from AppleHealth, Google Fit and Samsung health? How does the app use the information? Can I disable this?
FAQ answer

Apple Health
If you agree to read data from Apple Health, the following data will be read:
– Blood pressure – data from OMRON connect US/CAN only
– Activity – Steps data

Data read is displayed in the OMRON connect app for the user to track. Data is also stored in the cloud. Activity Steps data is also used for calculating reward points for a premium user.
You can disable the OMRON connect app reading from Apple Health by navigating to Profile -> App settings -> Select “Apple Health” and tap the “Unlink” button.

Google Fit
If you agree to read data from Google Fit, the following data will be read:
– Blood pressure – data from OMRON connect US/CAN only
– Activity – Steps & Distance data

Data read is displayed in the OMRON connect app for the user to track. Data is also stored in the cloud. Activity Steps data is also used for calculating reward points for a premium user.
You can disable OMRON connect app reading from Google by navigating to Profile -> App settings -> Select “Google Fit” and tap the “Unlink” button.

Samsung Health
We do not read data from Samsung Health.

What information do you collect?
FAQ answer

Please refer to “The Information We Collect About You” section in our latest Privacy Policy for more details.

Click here to see our latest Privacy Policy.

Is OMRON HIPAA compliant and why is this important?
FAQ answer

Yes, OMRON is HIPAA compliant. HIPPAA is the Health Insurance Portability and Accountability Act, with which we are compliant. We take the privacy and security of your medical information seriously. This means we follow HIPAA and HITECH regulations as set forth by U.S. Health and Human Services that require Administrative, Physical, and Technical controls to be in place. We comply with HIPAA requirements to use industry best standards to protect and secure your Protected Health Information collected through our OMRON connect US/CAN app.

Is my data sent overseas?
FAQ answer

When you select your country as USA or Canada, all data collected from OMRON connect US/CAN is stored on servers in the US.

Why is OMRON connect US/CAN app prompting me to enable location services?
FAQ answer

If you’re pairing or syncing your monitor with an iOS/Android device, you may be prompted to turn on location services. Location access is required by Google to perform Bluetooth communication. Google changed its permission requirements beginning with Android OS 6.0. As a result, the locations permission is necessary to sync your OMRON monitors with your Android device. For more information visit the link below:
https://developer.android.com/about/versions/marshmallow/android-6.0-changes.html#behavior-hardware-id

For iOS, location permission is required to support iBeacon functionality of OMRON blood pressure monitors. With this capability, your readings will be transferred to the application without opening the application.
If you deny location services, the app will not be able to sync data from the monitor.

How can I purchase a subscription plan?
FAQ answer

You can purchase a subscription by navigating to Profile → Premium Features and choosing any one of the available options. The first 30 days will be free after which, you will be charged based on the subscription chosen.

Will the subscription be cancelled automatically if I delete the OMRON connect app or if I request to delete my account?
FAQ answer

No, the subscription will not be cancelled automatically. You will need to cancel the subscription from the app or app store before deleting the OMRON connect app or requesting to delete your OMRON connect US/CAN account.

Why am I not seeing reward points for the blood pressure/weight data recorded in the app today?
FAQ answer

Reward points are not synced in the background. So, once you open the app, your data will be synced with the cloud for calculating the reward points. When you have opened the app, you should see updated reward points within 24 hours.

Can I change my subscription plan?
FAQ answer

Yes, you can change your subscription plan by navigating to Profile -> Premium Features -> Tap on “Manage my subscription” button to see the available options.

If I cancel my subscription, will I be able to use the premium features in the app?
FAQ answer

Yes, you can use the premium features in the app until the subscription end date.

How do the charges show up in my billing statement?
FAQ answer

In your billing statement, the charges will appear as Apple or Google, depending on your phone.

How do I cancel my subscription plan?
FAQ answer

You can cancel the subscription plan from the app or from App Store / Google Play Store.

To cancel from the OMRON connect US/CAN app:
a. Open the OMRON connect US/CAN app
b. Go to Profile -> Premium Features
c. Tap on “Manage my subscription” button
d. Under “Cancel my subscription” section, tap “Yes” button
e. In the following pop-up, tap “Confirm” button
f. You will be transferred to the App Store or Google Store. Locate the OMRON connect US/CAN app and cancel the subscription

To cancel from the App Store:  iOS
a. Open the “App Store” on your phone
b. Tap on the “Profile” button on the top right
c. Tap on “Subscriptions”
d. Locate the OMRON connect US/CAN app and cancel subscription

If you do not have access to your iPhone or Mac, please refer to the below link on how to cancel your subscription:
https://support.apple.com/en-us/HT202039

To cancel from the Google Play:  Android
a. Open “Play Store” on your phone
b. Tap on the “Profile” button on the top right
c. Tap on “Payments $ Subscriptions”
d. Tap on “Subscriptions”
e. Locate the OMRON connect US/CAN app and cancel subscription

If you do not have access to your Android phone, please refer to the below link on how to cancel your subscription:
https://support.google.com/googleplay/answer/7018481

Can I get a refund if I decide to cancel my subscription?
FAQ answer

Please refer to the refund policies for Apple and Google.

Apple: https://support.apple.com/en-us/HT204084
Android: https://support.google.com/googleplay/answer/2479637?hl=en

Will the reward points change if I delete any past readings for which I already earned points for?
FAQ answer

No, your reward points will not change if you delete readings.

I have purchased a subscription using an iOS device. Can I continue with the subscription benefits on an Android device?
FAQ answer

Yes, your current subscription purchase will be retained, and you can use the premium features on your Android phone. However, before the current subscription end date, please make sure to cancel the subscription in the Apple App Store to avoid auto renewal.

Once the current subscription from the Apple App Store is cancelled, you can make a new purchase from your Android phone and continue using premium features. All your medication data, reward points and premium reports will be retained.

I have purchased a subscription using an Android device. Can I continue with the subscription benefits on an iOS device?
FAQ answer

Yes, current subscription purchase will be retained, and you can use the premium features on your iOS phone. However, before the current subscription end date, please make sure to cancel the subscription in Google Play Store to avoid auto renewal.

I have not subscribed to premium features. Why am I able to use all the premium features?
FAQ answer

You may be able to use all premium features if you own a HeartGuide device. You will be able to enjoy the premium services, as long as you have this account in OMRON connect US/CAN app.

I am searching for my medication in the OMRON connect US/CAN app and the medicine does not show up for me in the list to select. What do I do?
FAQ answer

We use a comprehensive list of medications. However, it is possible that some medications are not available for selection. You can add the medication manually and start tracking your consumption.

Which OMRON mobile app should I use with my Complete™?
FAQ answer

Complete only works with the OMRON Connect app.

What type of batteries do I have to use with my Complete?
FAQ answer

4 ‘AA’ alkaline batteries. Replace all 4 batteries at the same time when the low battery symbol is displayed on your device.

How do I set the date and time on my Complete?
FAQ answer

Pair your monitor with your smartphone to automatically set the date and time.

Can I use my Complete without pairing it to a smart device?
FAQ answer

Yes, you can measure your blood pressure without pairing your Complete to a smart device. However, to use the EKG measurement function, you must be paired to a smart device and connected to the OMRON Connect mobile app.

Does it matter which arm I use to take a measurement?
FAQ answer

No, it does not matter which arm you use to take a blood pressure measurement, but we recommend that you use the same arm each time to ensure your readings are the most accurate. Your blood pressure readings can differ between your right arm and your left arm. If your blood pressure readings between both arms differ substantially, check with your physician to determine which arm to use for your measurements going forward.

Which smart devices are compatible with Complete?
FAQ answer

Please refer to our device compatibility matrix.

Why isn’t my first EKG reading visible in the app?
FAQ answer

Due to FDA regulations, your first EKG reading will not be visible until a U.S. board-certified cardiologist reviews your first reading. The cardiologist will review your reading for free and will provide a medical interpretation within 24 hours. While the cardiologist is preparing your report, you will not be able to record any additional EKGs. After you receive your report notification by email, you will then be able to view and record additional EKGs.

Can I measure my blood pressure and EKG simultaneously?
FAQ answer

Yes, you can measure your blood pressure and EKG at the same time. You can also take a blood pressure measurement and record an EKG separately.

What is the difference between Heart Rate and Pulse Rate?
FAQ answer

Your Heart Rate is the number of times your heart beats in the span of one minute, and is measured using EKG technology. Your Pulse Rate refers to how many times your arteries expand and contract within one minute, and is measured using a blood pressure monitor. Heart Rate and Pulse Rate are calculated differently, and there may be a difference between both values. For more information, please refer to your Instruction Manual.

How many readings can I take before I need to change the batteries?
FAQ answer

With new alkaline batteries, you can take approximately 300 readings before needing to replace them.

Can I place my smart device anywhere when recording an EKG?
FAQ answer

No, you must place your smart device on the designated smartphone stand on your monitor to obtain the most accurate reading.

What is the warranty on Complete?
FAQ answer

When used in accordance with your Instruction Manual, your Complete Blood Pressure Monitor + EKG device are warranted to be free from defects in materials and workmanship for a period of FIVE (5) YEARS from your date of purchase. This 5-year warranty period excludes your arm cuff and batteries.

When used in accordance with your Instruction Manual, your arm cuff is warranted to be free from defects in materials and workmanship for a period of ONE (1) YEAR from your date of purchase.

For more information, please refer to your Instruction Manual.

What happens if I take a reading before pairing it to my mobile device?
FAQ answer

If you take a reading before pairing the monitor to your mobile device, all prior data is lost.

How do I use this blood pressure monitor with multiple users?
FAQ answer

To allow other people to use this blood pressure monitor, make sure to transfer all of your readings to your OMRON connect US/CAN app account so there are no unsent readings left in the blood pressure monitor memory. The person sharing this blood pressure monitor will need to create their own individual OMRON app account. Once the other person has their own OMRON connect US/CAN account created, they can then take their own blood pressure measurement using this device, and then pair the blood pressure monitor and transfer their readings to their OMRON connect US/CAN account.

What do I do if my phone is lost or stolen?
FAQ answer

If your phone is lost or stolen, follow these steps on your new phone,

  1. Re-install the OMRON connect US/CAN app. Use the “forgot password” function and change your password.
  2. Re-pair your blood pressure monitor. Go to Profile -> Connected Devices screen. Unpair the monitor. Tap “Add new device” to continue pairing the monitor.

Note: If you have not opted for EKG cloud access, your EKG readings will be lost upon log in to the app on a new phone. You can retrieve your readings by opting for EKG cloud access by subscribing to premium services.

My phone or tablet was compatible previously, but is not with the latest version of the OMRON connect US/CAN mobile app. Why?
FAQ answer

While some other devices and operating systems may have worked in the past or on occasion, new updates may prevent them from working in the future.

My data was transferring from the blood pressure monitor to my smartphone or tablet. I killed the app during the process. Now I don't see the data in the app.
FAQ answer

Please don’t kill the app when data transfer is in progress (Manual/AutoSync). This might lead to data loss and you will not be able to view the data in the Mobile Application.

Do you show individual blood pressure readings in all charts?
FAQ answer

In the month chart we display ‘Average Readings per Day’ and in the year chart we display ‘Average Readings per Month.’

Why is location permission asked when installing the Omron Connect US app for Android?
FAQ answer

Location must be enabled for readings to be transferred from the BP Monitor to your mobile device, beginning with Marshmallow.

I am unable to pair/sync my blood pressure monitor because
FAQ answer

-I am seeing “could not find monitor message” on the app
-I am continuously getting an error while syncing my blood pressure monitor
-I am continuously seeing “Pairing Unsuccessful“ screen
-I recently upgraded or changed my phone
-I reset my monitor

If you are unable to pair/sync your blood pressure monitor to the OMRON connect US/CAN mobile app, please follow the steps mentioned below:

1. Remove the blood pressure monitor from your account
a. In the app, go to Profile -> Connected Devices
b. Tap “Unpair” for the monitor you want to remove from your account. If you do not see your blood pressure monitor, then continue to Step 2.

2. Go to Settings app on your smart device to remove the OMRON device from Bluetooth settings.

Steps to remove the blood pressure monitor from the Bluetooth Settings on iOS smart devices.

1. Open the Settings app on the smart device.
2. Locate “Bluetooth” and tap it.
3. Check the list under “MY DEVICES” and find a device that starts with “HEM” or “BP” or “HN” or BCM”.
4. Tap the “i” button on right against the device.
5. Tap on “Forget This Device” button to remove from Bluetooth.

Apple iOS Bluetooth Settings Screenshot

 

Steps to remove blood pressure monitor from Bluetooth Settings on Android smart devices.

1. Open the Settings app on the smart device.
2. Locate “Bluetooth” and tap it.
3. Check the list of “Paired devices” and find the device with “BP” or “HN” or “BCM” or “BLEsmart…”
4. Unpair the device from Bluetooth settings.
5. Bluetooth settings will look like the images below:

Android Phone Bluetooth Settings Screenshot

Once the steps above are completed, open the OMRON connect US/CAN app. Go to Profile -> Connected Devices and tap “Add new device” button to Pair the Blood Pressure Monitor and start syncing your Blood Pressure readings.

NOTE: If you cannot find Bluetooth settings on your smart device, please check with the smart device provider to locate Bluetooth settings on your smart device

Where can I find the ACC/AHA blood pressure guidelines within the Omron Connect app?
FAQ answer

To reference the ACC/AHA guidelines within the Omron Connect app, navigate to the blood pressure history screen.  Below the graph, tap “Learn more.”

Why are my blood pressure readings high in the Omron Connect app?
FAQ answer

The Omron Connect app uses the most current American College of Cardiology (ACC) and American Heart Association (AHA) guidelines to categorize your blood pressure readings.  These guidelines changed in November 2017, so it is best to refer to the ACC/AHA guidelines below.

For more information on these guidelines, please visit https://www.heart.org/en/health-topics/high-blood-pressure/understanding-blood-pressure-readings

What do I do if the app crashes or freezes?
FAQ answer

If the app crashes or freezes while using certain features, try closing the app and launching it again. If you still encounter the problem, please call us at +1 (800) 634-4350 for assistance or contact us.

Can a user install the OMRON connect US/CAN app in a non-supported country?
FAQ answer

No, the OMRON connect US/CAN app is supported only in the US and Canada. You will not be able to download the app from other countries.

Which OMRON devices are compatible with the OMRON connect US/CAN mobile app?
FAQ answer

Click here for a complete list of compatible devices.

How much does the OMRON connect US/CAN mobile app cost?
FAQ answer

Our mobile app is available for FREE. A premium subscription is available for a fee if you would like, which provides improved medication tracking, rewards, insights and much more.

Where can I download the OMRON connect US/CAN mobile app?
FAQ answer

Download the OMRON connect US/CAN mobile app for free on the App Store (iOS device) or Google Play Store (Android device).

How do I reset my password if I forget?
FAQ answer

We all have to remember a lot of passwords, so if you forgot your OMRON connect US/CAN password, it’s easy to reset it. Just do the following:

  1. Open the OMRON connect US/CAN app on your phone
  2. From login screen, tap “Get help signing in”
  3. Enter the email address you used to create your OMRON connect US/CAN account then tap “Reset Password
  4. You will see a confirmation message on screen “Check your inbox for the link to reset your password.”
  5. Go to your inbox associated with the email address used for your OMRON connect US/CAN account. Then open the OMRON connect US/CAN password reset
  6. In the password reset email, tap on “here”
  7. Enter the new password in “New password” and “Confirm password” fields
  8. Tap on “Update password” button
  9. Once completed, you will see a message which states “Password updated successfully” message
  10. You can now re-open OMRON connect US/CAN app and navigate to login screen and use the new password to log in

If you don’t have access to that email address to complete the reset process or if you did not receive the password reset email, please call us at +1 (800) 634-4350 or contact us.

What devices and Omron Products are compatible with the Omron Connect Mobile App?
FAQ answer

Click here for a complete list of compatible devices.

What happens if I take a reading before pairing the unit to my mobile device?
FAQ answer

If you take a reading before pairing the monitor to your mobile device, your data will not be saved.

Will I be able to manually add or remove blood pressure readings in the mobile app?
FAQ answer

Yes, those functions are supported.

I transferred data to the Mobile Application without an Internet connection. Then I deleted the Mobile Application from the phone. My data is lost.
FAQ answer

Please make sure to connect to the Internet before deleting the Mobile Application from your smartdevice. This is an offline App, which allows you to use the App without an internet connection. However, connecting to the Internet will back-up your data to the Cloud. In that case, no data will be lost. If Mobile Application is deleted before connecting to the Internet, data stored on the smartdevice will be lost.

I transferred data to the mobile application without an Internet connection. Then I deleted the mobile application from the phone. My data is lost. What can I do?
FAQ answer

Please make sure to connect to the Internet before deleting the mobile application from your smart device. You can sync your readings when you are not connected to Internet. All your readings will be stored on the phone. However, connecting to the Internet will back-up your data to the Cloud. In that case, no data will be lost. If the mobile application is deleted before connecting to the Internet, data stored on the smart device will be lost.

Can I still use power savings features on Android phones?
FAQ answer

Yes, but if you use power savings features, location services may be turned off automatically when your battery power is running low. You should be able to set up and sync normally after you charge your phone.

How do I pair the same Blood Pressure monitor again to my profile?
FAQ answer

Please make sure to remove the Bluetooth® profile of the Omron device from Phone settings. Then unpair the Blood Pressure monitor from the Mobile App and follow the instructions to pair it again.

Does Android “Voice Match” and iOS “Sound Recognition” interfere with EKG recording?
FAQ answer

Yes, these may interfere with EKG recording. Please turn the feature off while recording EKG.

Is there anything I should be aware of when recording an EKG?
FAQ answer
  • If an EKG recording is interrupted by a phone call or email notification, re-record it.
  • When recording an EKG, do not run an app that excessively consumes the smartphone’s computing resources, makes sound, or uses the microphone of your phone.
  • Make sure the microphone of your phone works when recording an EKG.
  • Make sure that the EKG monitor works when recording an EKG.
  • As the EKG device transfers data through ultrasound, please make sure to record an EKG sitting in a quiet place.
Will my app work if a network connection is unavailable?
FAQ answer

You need an Internet connection to sign up, login and pair your devices.

You can sync your readings from OMRON blood pressure monitors when you are not connected to Internet. All your readings will be stored on the phone. However, connecting to the Internet will back-up your data to the Cloud. If the mobile application is deleted before connecting to the Internet, data stored on the phone will be lost.

Is there a way to recover readings I deleted from my app?
FAQ answer

No, you cannot recover deleted readings from the app.

How can I set goals in the app?
FAQ answer
  1. To set Goals, go to Profile -> Goals
  2. Set goals for steps, weight and sleep (Requires a HeartGuide device to record sleep data)
How can I export and share my readings?
FAQ answer

You can export your data from the History section of the app. To do so, follow the below steps:

  1. Tap the History tab on the bottom of the screen
  2. Tap the Share icon on the top right in the screen
  3. If you are a subscribed user, tap Standard Report in the following screen
  4. Select the type of data you want to share
  5. Select the date range for which you want to share the readings
  6. Select Excel or PDF
  7. Select the Send to me option.
  8. If you choose to send to another person, select Send to Other option and enter the email address in the Email address field displayed
  9. Tap the Send button to share the report
How can I export and share my readings to my doctor or friends and family?
FAQ answer

You can also share with your doctor or friends and family. To do so, follow the below steps:

  1. Tap the History tab on the bottom of the screen
  2. Tap the share icon on the top right in the screen
  3. If you are a subscribed user, tap Standard Report in the following screen
  4. In the following screen, select the type of data you want to share
  5. Select the date range for which you want to share the readings
  6. Select Excel or PDF
  7. Select Send to Other option and enter the email address in the Email address field displayed. The last email address used to send email using Send to Other option will be retained for future email sharing.
  8. Tap the Send button to share the report
Can I share my monitor /scale with another person?
FAQ answer

Yes, you can share two-user blood pressure monitors and the OMRON Body Composition Monitor and Scale with Bluetooth (BCM-500) with multiple users.
Two user monitors:

  1. Your blood pressure monitor can be paired with up to 2 different accounts (2 mobile devices) at the same time
  2. Each user has to create their own OMRON connect US/CAN account on their mobile device and pair the monitor
  3. Ensure each user selects a unique user (User 1 or User 2) when pairing. The user number selected can be verified in Connected Devices screen.
  4. Some blood pressure monitors support Guest Mode. The guest mode can be used to take a single measurement for another user. Guest mode readings are not transferred to the app or stored in the monitor’s memory.

Note: Please refer to the instruction manual to check if your monitor supports guest mode and how to record a reading.

Body Composition Monitor and Scale with Bluetooth (BCM-500):

  1. Your OMRON Body Composition Monitor and Scale with Bluetooth can be paired with up to 4 different accounts (4 mobile devices) at the same time
  2. Each user has to create their own OMRON connect US/CAN account on their mobile device and pair the Body Composition Monitor and Scale
  3. Ensure each user selects a unique user (User 1, User 2, User 3 or User 4) when pairing. The user number selected can be verified in Connected Devices screen.
  4. The Body Composition Monitor and Scale also supports Guest Mode. This enables guests to take their own weight measurement. Guest readings will not be transferred to the app

Note: Please refer to the instruction manual to check how to record a reading in guest mode.

Can I identify readings with an Irregular Heartbeat in the app?
FAQ answer

Yes, an Irregular Heartbeat symbol will be displayed, along with the blood pressure reading in the app, if Irregular Heartbeat is detected while recording the reading on the monitor.

Can I lose EKG readings if I am not a premium user?
FAQ answer

Yes. You can lose your EKG data if you delete the app on the phone or have someone else login to the app on your phone.

What happens to my EKG readings if I logout of the app?
FAQ answer

Your EKG data will not be deleted upon log out. You can delete the app to clear all the data.

Do locally stored EKG readings take up space on my devices?
FAQ answer

Yes, although they are very small at 18KB, locally stored EKGs take up space on your phone, which means that a single mp3 on your device is about the size of 250 EKGs. 

Can I change my email address used for the OMRON connect US/CAN app account?
FAQ answer

Currently, you cannot change the account email in the app.

How can I contact customer support?
FAQ answer

You can contact customer support through one of the following options. The information is available in app and can be accessed by navigating to “+” -> Help -> Contact Us

  1. By Phone – +1 (800) 634-4350
  2. Contact Us
Do I need to pair and set the date/time on my monitor again after replacing the batteries?
FAQ answer

You will not be required to pair the monitor after replacing the batteries. To set the correct date and time on the monitor, follow one of the steps below:

  1. Put the monitor in transfer mode by pressing the “Transfer” or “Bluetooth” or “Clock” button on the monitor. You will see a flashing “O” on the monitor. Launch the app and tap the Sync icon in the dashboard to perform a manual sync of the monitor with the app. If auto-sync in ON, the sync will start automatically on launching the app.
  2. You can set the date and time manually on the monitor. Please refer to the instruction manual on how to set the data and time manually on the monitor.
I’m having trouble pairing my iOS mobile device to the revised OMRON connect US/CAN app. What should I do?
FAQ answer

Please download this instruction sheet for help in pairing your iOS device to the latest version of the OMRON connect US/CAN app.  You can also watch this video.

Will I be required to login after updating to the new OMRON connect US/CAN app?
FAQ answer

Yes, you will be required to login again after updating to the new app. If you forgot the password, you can reset it by tapping the “Get help signing in” link on the login screen.

I am unable to reset my password after updating the app. What should I do?
FAQ answer

This could be because you may have created an account with an email address, which is not accepting emails at this time. Please reset the password from the app.

If you don’t have access to that email address to complete the reset process or if you did not receive the password reset email, please call us at +1 (800) 634-4350 or contact us. You will need to answer some questions to confirm your account details.  We will verify your details and provide an option to reset the password.

Why am I asked to use the Kardia app?
FAQ answer

You have a Premium Subscription with the previous version of OMRON connect US/CAN app, which must be managed from the Kardia app only.  To download the Kardia App:
Go to App Store (iOS device) or Play Store (Android device) and download the “Kardia” app, and login with your OMRON connect US/CAN credentials.

Does the OMRON connect US/CAN app provide premium subscription services?
FAQ answer

Yes, you can subscribe to premium services for a fee (more details in the App). The premium subscription service provides improved medication tracking, rewards, insights and much more.

I updated to the new OMRON connect US/CAN app. However, I do not see my data. Why?
FAQ answer

With this update, it may take up to 24 hours for all of your data to be synced to your account. Please note that if you have previously set BP and medication reminders, you will need to set them again to receive notifications.

I updated to the new OMRON connect US/CAN app, but I am not seeing my medication details. Why?
FAQ answer

This app update requires you to subscribe to premium services and save the medication details again.

Will I be required to pair my blood pressure monitor(s) again after updating to the new app?
FAQ answer

No, you will not be required to pair the device again. You will be provided with an option to “Test” the connection between the new app and the monitor. The app will retain the monitor user selection.

Will I be able to pair my monitor if the “Test” procedure fails?
FAQ answer

If the “Test” procedure fails, you will be provided with an option to pair the monitor with the app. Follow the instructions within the app to pair again. On successful pairing, the app will retain the monitor user selection.

I updated to the new OMRON connect US/CAN app and I am unable to pair my blood pressure monitor after Test procedure failed. What should I do?
FAQ answer

If you are not able to pair your blood pressure monitor after the Test procedure failed, follow the steps below.

Step 1: Skip the pairing flow and go to the Dashboard.
Step 2: Go to Settings on your smart device to remove the OMRON device from Bluetooth settings.

To remove the Blood Pressure Monitor from the Bluetooth Settings on iOS smart devices:

  1. Open the Settings app on the smart device.
  2. Locate “Bluetooth” and tap it. (See the screen below)
  3. Check the list under “MY DEVICES” and find a device that starts with “HEM” or “BP”.
  4. Tap the “i” button on right against the device.
  5. Tap on “Forget This Device” button to remove from Bluetooth.

Apple iOS Bluetooth Settings Screenshot

To remove Blood Pressure Monitor from Bluetooth Settings on Android smart devices.

  1. Open the Settings app on the smart device.
  2. Locate “Bluetooth” and tap it.
  3. Check the list of “Paired devices” and find the device with “BP” or “BLEsmart…”.
  4. Unpair the device from Bluetooth settings.
  5. Bluetooth settings will look like the images below:ngs on your smart device.

Android Phone Bluetooth Settings Screenshot

Once the steps above are completed, open the OMRON connect US/CAN App. Go to Profile -> Connected Devices and tap the “Add new device” button to pair the Blood Pressure Monitor and start syncing your Blood Pressure readings.

NOTE: If you cannot find Bluetooth settings on your smart device, please check with the smart device provider to locate Bluetooth settings on your smart device.

I am unable to transfer/sync from my Blood Pressure Monitor. What should I do?
FAQ answer
  1. Ensure that Autosync is ON for the paired device. This can be verified by tapping on (+) sign –> Go to Profile à Go to connected devices à Verify Auto Sync is ON. This ensures that app syncs data from you monitor every 3 minutes. You can also open the app, to start the sync process.
  2. You can manually transfer your data from the monitor. To do so:
  3. Press the Start/Stop button on the blood pressure monitor to clear the monitor screen.
  4. Press the clock button, transfer button or Bluetooth button on the monitor to put the monitor in transfer mode. You will see a flashing “O” on the monitor.
  5. Tap the Sync icon in app dashboard (Located on the top right corner).
  6. If the sync continues to fail, follow the steps to un-pair and re-pair the blood pressure monitor as described in the question “I am unable to pair my Blood Pressure Monitor”. Re-pairing will not delete the reading from the monitor.
  7. Turn ON the OMRON connect location permission. To tell the OMRON connect US/CAN app that it has permission to access locations, go to:

iOS: (Required for background data transfer only) Settings -> Privacy -> Location Services -> Tap on “OMRON connect” app and turn ON Location

Android: Settings -> Location -> App permissions -> Tap on “OMRON connect” app and turn ON Location

Note: The exact path may vary depending on your smart device.

I denied the Location Services prompt and I cannot sync my data. What should I do?
FAQ answer

If the OMRON connect US/CAN app prompted you to turn on location services and you denied the request, you will have to turn on location services to sync with the monitor. To tell the OMRON connect US/CAN app that it has permission to access locations, go to:

iOS: (Required for background data transfer only.)
Settings -> Privacy -> Location Services -> Tap on “OMRON connect” app and turn ON Location

Android:
Settings -> Location -> App permissions -> Tap on “OMRON connect” app and turn ON Location

Note: The exact path may vary depending on your smart device.

What are the “P” mode and “O” mode in the OMRON devices?
FAQ answer
  • “P” mode is known as the “Pairing” mode. You can put the blood pressure monitor in pairing mode by pressing the transfer button (Bluetooth, Transfer or clock) for 3-5 seconds. You will see a flashing “P” on the monitor.
  • “O” mode is known as “Transfer” or “Sync” mode. You can put the blood pressure monitor in transfer mode by pressing the transfer button (Bluetooth, Transfer or clock) once. You will see a flashing “O” on the monitor.
Why are my readings not syncing automatically without opening the app?
FAQ answer

Ensure that auto-sync is turned ON in the app. To check, tap on plus (+) menu and go to Profile Connected Devices screen.

Are Omron blood pressure monitors FDA approved?
FAQ answer

Omron home blood pressure monitors are required to go through a FDA inspection and clearance process (known as 510(k)) prior to marketing.

Why does sync start automatically upon launching the app?
FAQ answer

Auto-sync will be turned ON automatically when a blood pressure monitor is paired with the app. Sync will start upon launching app, if auto-sync is ON in “Connected Devices” screen.

How do I turn off Auto-Sync?
FAQ answer

To turn off auto sync in the app, tap on plus (+) menu, go to Profile → Connected Devices. Each device will have an option for Auto Sync. Simply tap “Off” button to turn auto-sync off.

Why am I not able to sync the readings to the app again? (readings that were synced and deleted)?
FAQ answer

Once a reading is transferred from the monitor to the app successfully or if a reading is deleted from the app, you cannot transfer the same reading again from the monitor. If you need to add the deleted reading again, you can do so manually.

How can I transfer all the readings from the device?
FAQ answer

You can transfer all of your readings by tapping the “Sync all data” button under the paired monitor in Connected Devices screen. However, data already transferred or deleted from the app will not be transferred again.

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