FAQs: Blood Pressure Monitors | Complete

Have questions on your OMRON® Complete™ blood pressure monitor with EKG capability? Read these helpful FAQs to find the answer to popular questions about pricing, troubleshooting, and more!

Which OMRON mobile app should I use with my Complete™?

Complete only works with the OMRON Connect app.

What type of batteries do I have to use with my Complete?

4 ‘AA’ alkaline batteries. Replace all 4 batteries at the same time when the low battery symbol is displayed on your device.

How do I set the date and time on my Complete?

Pair your monitor with your smartphone to automatically set the date and time.

Can I use my Complete without pairing it to a smart device?

Yes, you can measure your blood pressure without pairing your Complete to a smart device. However, to use the EKG measurement function, you must be paired to a smart device and connected to the OMRON Connect mobile app.

Does it matter which arm I use to take a measurement?

No, it does not matter which arm you use to take a blood pressure measurement, but we recommend that you use the same arm each time to ensure your readings are the most accurate. Your blood pressure readings can differ between your right arm and your left arm. If your blood pressure readings between both arms differ substantially, check with your physician to determine which arm to use for your measurements going forward.

Which smart devices are compatible with Complete?

Please refer to our device compatibility matrix.

Why isn’t my first EKG reading visible in the app?

Due to FDA regulations, your first EKG reading will not be visible until a U.S. board-certified cardiologist reviews your first reading. The cardiologist will review your reading for free and will provide a medical interpretation within 24 hours. While the cardiologist is preparing your report, you will not be able to record any additional EKGs. After you receive your report notification by email, you will then be able to view and record additional EKGs.

Can I measure my blood pressure and EKG simultaneously?

Yes, you can measure your blood pressure and EKG at the same time. You can also take a blood pressure measurement and record an EKG separately.

What is the difference between Heart Rate and Pulse Rate?

Your Heart Rate is the number of times your heart beats in the span of one minute, and is measured using EKG technology. Your Pulse Rate refers to how many times your arteries expand and contract within one minute, and is measured using a blood pressure monitor. Heart Rate and Pulse Rate are calculated differently, and there may be a difference between both values. For more information, please refer to your Instruction Manual.

How many readings can I take before I need to change the batteries?

With new alkaline batteries, you can take approximately 300 readings before needing to replace them.

Can I place my smart device anywhere when recording an EKG?

No, you must place your smart device on the designated smartphone stand on your monitor to obtain the most accurate reading.

What is the warranty on Complete?

When used in accordance with your Instruction Manual, your Complete Blood Pressure Monitor + EKG device are warranted to be free from defects in materials and workmanship for a period of FIVE (5) YEARS from your date of purchase. This 5-year warranty period excludes your arm cuff and batteries.

When used in accordance with your Instruction Manual, your arm cuff is warranted to be free from defects in materials and workmanship for a period of ONE (1) YEAR from your date of purchase.

For more information, please refer to your Instruction Manual.