A mobile app (or application) is software designed to run on your smartphone or tablet. The OMRON connect US/CAN/EMEA mobile app lets you wirelessly transfer data from your blood pressure monitor to your smartphone or hand-held device and upload your readings to the app.

Managing your blood pressure doesn’t have to take a lot of work. In fact, small improvements to your lifestyle can help.

• Exercise: Just be a little more active. Walk instead of drive; take the stairs instead of the elevator, etc.
• Eat Smart: Try to find low-fat, low-sodium substituted that also taste great. Potassium found in bananas and carrots is nature’s best medicine for your heart.
• Kick the Habits: Minimize your alcohol and cigarette intake.
• Stifle Your Stress: Stress is a normal part of life. But too much can increase the risk of heart disease. Relax by doing things you enjoy (yoga, gardening, walking, etc.) and your heart can benefit.
• Monitor Your Blood Pressure at Home: Monitoring your blood pressure at home on a regular basis provides you and your doctor with the information to best manage your blood pressure.

These are just some examples. Discuss with your doctor on other ways how you can better your heart.

Yes, it is quite normal for people’s blood pressure to change throughout the day and night, or in different settings where you may measure your blood pressure. Many things, such as stress levels, food or drink intake, activity levels, even time of day can all affect a person’s blood pressure reading at any given time. In fact, there are published studies that show a given person’s blood pressure can change by up to 20mm within a day, based on activity levels, food/drink intake, stress, etc. This is why it is important to take your blood pressure on a regular basis, and review the overall trend of your blood pressure readings with your doctor.

For a convenient tool to help you easily track your blood pressure readings, click here.

New ACC/AHA Blood Pressure Guidelines: Check-in Time

It’s been over a year since the new blood pressure guidelines were released and 103 million Americans were recategorized with high blood pressure. That’s nearly 1 in 2 of us. How are YOU doing?

“Out-of-office BP measurements are recommended to confirm the diagnosis of hypertension and for titration of BP-lowering medication, in conjunction with telehealth counseling or clinical intervention… Self monitoring of BP refers to the regular measurement of BP by an individual at home or elsewhere outside the clinic setting (source: AHA/ACC 2017 High Blood Pressure Clinical Practice Guideline).”

2013 ESH/ESC Guidelines for the Management of Arterial Hypertension defines high blood pressure readings obtained by self-measurement at home as:
Systolic Blood Pressure ≥ 135
Diastolic Blood Pressure ≥ 85

In terms of taking action based on your blood pressure readings, this should always be discussed and decided on between you and your doctor. You should never self-diagnose or adjust your medication if not prescribed by your doctor.

To learn more about blood pressure, click on the following links:

• OMRON Healthcare: Blood Pressure 101 Guide
• American Heart Association: Understanding Blood Pressure Readings

¹ ACC & AHA 2017 High Blood Pressure Clinical Practice Guideline

Both readings are important. One measures your blood pressure during a heart contraction and the other measures blood pressure between heart contractions. For your particular situation, you should discuss both measurement results with your doctor.

Electronic versions of the instruction manuals can be found in the OMRON Product Support & Solutions Center.

You need to contact our consumer support line at 877/216-1333. The representative will discuss the situation with you, and help determine if you need to send it in for inspection.

If you know the accessory you need or want, you can purchase via the OMRON Webstore. If you are not fully sure what accessory you need, please contact our consumer support line at 877/216-1333, and they can assist you. They also can place the order for you during the same call.

OMRON home blood pressure monitors are required to go through a FDA inspection and clearance process (known as 510(k)) prior to marketing.

For most models, the warranty coverage for the arm or wrist cuff is one year. Cuffs will need to be periodically replaced throughout the life of the monitor. When purchasing a replacement cuff for an upper arm unit, please be certain to measure the circumference of your arm to purchase the correct cuff size. Please check the instruction manual for your specific unit. Electronic versions of the instruction manuals can be found in the OMRON Product Support & Solutions Center.

The warranty period depends on which OMRON model you purchase or own. Warranty periods on the monitor itself (not including cuff) are generally anywhere from 1-5 years, and are based on the life expectancy of the unit. Most cuffs or other accessories are generally 1 year. Please check the instruction manual for your specific unit. Electronic versions of the instruction manuals can be found in the OMRON Product Support & Solutions Center.

OMRON blood pressure monitors are NOT intended for use during exercise or activity. We recommend that you avoid eating, drinking alcohol or caffeinated beverages, smoking, bathing and exercising for at least 30 minutes before taking a measurement. It is also best to rest for 15 minutes before starting the measurement.

No, the monitor will work on AC power without having the batteries installed in the device.

For information on software, please visit the OMRON Connected Health Center.

The process for deleting the stored data is unique to your model. Please check your instruction manual. Electronic versions of the instruction manuals can be found in the OMRON Product Support & Solutions Center.

The precise instructions on setting the date and time on OMRON blood pressure monitors can vary by model. Please view the instruction manual or getting started guide that came with the unit. You can also located electronic instruction manuals in our Product Support & Solutions Center.

To get accurate readings, and to avoid error messages, it is very important that you are using the correct size cuff and it is correctly applied to your arm. Please see the FAQ — Information on Cuffs section. There is a variety of information available specific to cuffs.

In the instruction manual that came with the unit, there is a section included on on the different types of error messages. Please review this section of the manual. You can locate electronic instruction manuals in our Product Support & Solutions Center.

If this does not fully resolve the issue, please contact the OMRON consumer support line at 877/216-1333 or contact us.

When the cuff is assembled correctly, the hook material will be on the outside of the cuff loop and the metal d-ring will not touch your skin. If the cuff is not assembled, pass the end of the cuff furthest from the tubing through the metal d-ring to form a loop. The smooth cloth should be on the inside of the cuff loop.

1. Remove tight fitting clothing from your upper arm.
2. Sit in a chair with your feet flat on the floor. Rest your left arm on a table so that the cuff is at the same level as your heart. Turn the palm of your hand upward.
3. Put your left arm through the cuff loop. the bottom of the cuff should be approximately ½ inch above the elbow. The cuff tab should lie over the brachial artery on the inside of the arm. The cuff tube should run down the center of the arm even with the middle finger.
4. Secure the cuff around your arm using the cloth closure. Pull the cuff so that the top and bottom edges are tightened evenly around your arm.
5. Make sure the cuff is wrapped firmly in place. You should be able to fit your index finger between the cuff and your arm easily.
6. Relax your arm and place your elbow on the table so that the cuff is at the same level as your heart.
7. Be sure there are no kinks in the air tubing.

We recommend you apply the cuff using the following directions. First, make sure you have removed any tight-fitting clothing from your left arm. Put your left arm through the cuff loop. The bottom of the cuff should be about one-half inch above your elbow. Turn your arm so your palm is facing up. Adjust the cuff around your arm so that the tubing runs down the center of your arm. Secure the cuff so it stays in place.

D-Ring Cuff:

You should be able to fit one finger between the cuff and your arm. This space is imperative for an accurate reading because OMRON’s digital blood pressure monitors use the oscillometric method of blood pressure measurement that detects your blood’s movement through your brachial artery and converts the movements into a digital reading.

View a short video on how to take a measurement using the OMRON d-ring cuff.

ComFit Cuff:

The cuff should be wrapped tightly around the arm. If the cuff slips or easily turns, the cuff should be tightened. If the cuff is wrapped too loose or too tight, you may get an inaccurate reading of error message. For more detailed directions, please refer to the instruction manual for the specific model.

View a short video on how to apply the OMRON ComFit cuff.

To determine your arm size, use a cloth tape measure and place midway between your elbow and your shoulder around the circumference of your upper arm. Wrap the tape measure evenly around your arm. Do not pull the tape tight. Note the precise measurement in inches. Determine which size cuff is best for you, then purchase a home blood pressure monitor with that size cuff included.

View a short video on selecting the right d-ring cuff.

Yes, it is very important to use the appropriate size cuff for your arm in order to get accurate measurement results when using your home blood pressure monitor. If you use the wrong sized cuff, you will likely experience inaccurate readings, inconsistent readings and error messages from the device.

The correct size of cuff is based on the circumference of your upper arm, or your wrist, depending on which type of model you want. OMRON monitors cover a variety of sizes as mentioned below:

D-Ring Upper Arm Cuff Sizing

• Small adult cuff: fits upper arm with circumference between 7-9 inches
• Standard adult cuff: fits upper arm with circumference between 9-13 inches
• Large adult cuff: fits upper arm with circumference between 13 and 17 inches

ComFit Cuff Sizing

• ComFit cuff: fits upper arm with circumference between 9-17 inches

Wrist Model Sizing

• Wrist model: first wrists with circumference between 5¼-8½ inches.

When doing this type of a comparison, it is very important that the measurements are taken in a certain manner in order for the reading on the OMRON monitor to be accurate. The OMRON monitor uses oscillometric technology that measures the vibration of the blood as it moves through the arteries. The doctor is using a different method of measurement and listens to the sound of your heart. It is necessary for the doctor to take the first measurement using the OMRON monitor. The brachial artery is fully open and not restricted so vibration of the blood is accurately measured. It is also important to note that the different test methods may give slightly different readings due to the test methods or due to the normal fluctuation in blood pressure.

• D-Ring Cuff: A d-ring cuff is a standard type of blood pressure cuff that you would usually see in your doctor’s office. It is a cuff where the user loops one end of the cuff through a metal ring, then fastens it to the arm. D-ring cuffs come in different sizes of small, standard and large. It is important to pick out the right size cuff based on your individual arm circumference. Please see the questions in this OMRON FAQ regarding the different types of cuffs and how to measure your arm circumference.
• Expandable Cuff: The OMRON ComFit Cuff is a pre-formed upper arm cuff that expands to fit both regular and large sized arms (upper arm circumferences between 9 and 17 inches). It is designed to ensure more comfortable, accurate readings.
• Wrist Cuff: A wrist cuff is similar to an upper arm cuff; however you can wrap it around your wrist instead of your upper arm.

Blood pressure measurement values vary from the left arm to the right arm. The average is generally within 10 mmHg (millimeters of mercury) for most individuals. OMRON home blood pressure monitors are generally designed for use on the left arm as they are validated through clinical studies using the left arm. You should talk to your doctor before using the right arm to take a measurement.

There are many reasons why blood pressure readings may seem high. Below are some of the common reasons and the estimated ranges of how much readings can vary. It is important to ensure you are using the monitor as it was intended, so please make sure you are following the directions in the instruction manual, or call our consumer support line at (877) 216-1333 if you have questions. It is also important to note that if you can continue to see high readings, discuss with your doctor or a medical professional — it is possible that your blood pressure is actually higher than what you believe it to be.

Factors Affecting Accuracy of Blood Pressure Monitors¹

1 Handler J, The Permanente Journal 2009; 13:3:51-54

Yes, you will see some differences. This is normal and can occur for many reasons. Some of the more common reasons are:

1. A person’s blood pressure varies throughout the day, so at any given moment your blood pressure can change.
2. In terms of the amount of change; there are published studies that show a given person’s blood pressure can change by up to 20 mm within a day, based on activity levels, food/drink intake, stress, etc.
3. You may have a condition known as “White Coat Hypertension.” This is a condition in which a blood person’s blood pressure rises above its usual level when it is measured in a doctor’s office or clinical setting.
4. You may have a condition known as “Masked Hypertension.” This is a situation in which a person’s blood pressure falls below its usual level when it measure in a doctor’s office or clinical setting.

So do not be alarmed when you see differences between your readings at home compared to your readings in your doctor’s office. Discuss it with your doctor to get the best overall picture of your heart health.

It is quite normal for people’s blood pressure to change throughout the day and night, or in different settings where you may take your blood pressure. Many things, such as stress levels, food or drink intake, activity levels, even time of day can all affect a person’s blood pressure reading at any given time. So, it is possible that you may just be seeing normal fluctuations in blood pressure.

However, below are some common situations that can lead to inconsistent or inaccurate readings:

Using the wrong cuff size for your arm

Just because the cuff may fit around your arm does not mean it is the right size cuff for you. The correct cuff size is directly related to the circumference of your arm. To get accurate readings, it is important that you are using the correct sized arm cuff. To determine your arm size, use a cloth tape measure and place midway between your elbow and your shoulder around the circumference of your upper arm. Wrap the tape measure evenly around your arm. Do not pull the tape tight. Note the precise measurement in inches. Select an OMRON home blood pressure monitor with the right size of cuff included, or if you already have the monitor, and need a different sized cuff, contact our consumer support line at 877/216-1333, and they can assist you to purchase the right size accessory cuff for your unit.

View a short video on selecting the right size cuff.

Not using the cuff correctly

Make sure you are wrapping the cuff around your arm in the correct position. After wrapping the cuff around your arm, check the location of the brachial artery marker. The air tube should run down the center of your arm. The cuff should not be wrapped too tight or too loose. Look at the instruction manual for the monitor to get more detailed instructions on the specific cuff included with your unit.

Activities right before taking a measurement

Avoid eating, drinking alcohol or caffeinated beverages, smoking, exercising and bathing for 30 minutes prior to taking a measurement. It is also best to rest for 15 minutes before starting the measurement. Avoid taking a measurement during stressful times. Take the measurement in a quiet place.

Incorrect body position or moving too much

Sit in a chair with your feet flat on the floor. Rest your arm on a table with your palm facing upward. The cuff should be level with your heart. Do not talk or move during the measurement.

Timing of taking measurements

Try to take readings at the same general times each day (for example, once in the morning and once at night) for comparison purposes.

All OMRON blood pressure monitors are clinically proven accurate. They are clinically validated to be within the following:

• Blood pressure: within +/- 3 mgHg or 2 percent
• Pulse: within +/- 5 percent of reading.

This meets or exceeds the AAMI (Association of Medical Instrumentation) standards. To understand the accuracy levels of other manufacturer’s blood pressure monitors, you need to contact them. It is always important to investigate accuracy and ease of use before purchasing a home blood pressure monitor.

On average, OMRON home blood pressure monitors can range anywhere from $49.99 to $109.99, depending on which model you select, and where you decide to purchase.

Click here to see OMRON’s line of digital home blood pressure monitors.

Oscillometric technology measures the vibration of your blood traveling through your arteries and converts the movement into digital readings.

It is quite possible that your readings may be different from your upper arm to your wrist as blood pressure varies throughout the human body. All OMRON blood pressure monitors, whether upper arm or wrist, are validated in the same manner and have the same accuracy specifications. In terms of which type of blood pressure monitor is best for you, we recommend that you discuss this with your doctor, based on your individual needs.

For more information on OMRON’s line of upper arm and wrist home blood pressure monitors, click below:

• Upper Arm
• Wrist

Digital monitors measure blood pressure oscillometrically rather than by auscultation. In auscultation, stethoscopes are used to take blood pressure by listening for specific heartbeat sounds which the doctor then uses to determine systolic and diastolic pressures. Oscillometric technology measures the vibration of blood traveling through the arteries and converts the movement into digital readings.

OMRON digital blood pressure monitors use the oscillometric method of blood pressure measurement. An oscillometric monitor does not need a stethoscope so the monitor is simple to use.

It is also important to note that Home Blood Pressure monitoring allows you to monitor frequently and share the results with your doctor if you desire.

The American Heart Association recommends that anyone with, or at risk of high blood pressure, should monitor their blood pressure at home. Home blood pressure monitoring is one of the best methods of trending a person’s blood pressure in their own environment.

Click here for more information from the American Heart Association on who should monitor at home, and why.

If you take a reading before pairing the monitor to your mobile device, all prior data is lost.

To allow other people to use this blood pressure monitor, make sure to transfer all of your readings to your OMRON connect US/CAN/EMEA app account so there are no unsent readings left in the blood pressure monitor memory. The person sharing this blood pressure monitor will need to create their own individual OMRON app account. Once the other person has their own OMRON connect US/CAN/EMEA account created, they can then take their own blood pressure measurement using this device, and then pair the blood pressure monitor and transfer their readings to their OMRON connect US/CAN/EMEA account.

If your phone is lost or stolen, follow these steps on your new phone,

1. Re-install the OMRON connect US/CAN/EMEA app. Use the “forgot password” function and change your password.
2. Re-pair your blood pressure monitor. Go to Profile -> Connected Devices screen. Unpair the monitor. Tap “Add new device” to continue pairing the monitor.

Note: If you have not opted for EKG cloud access, your EKG readings will be lost upon log in to the app on a new phone. You can retrieve your readings by opting for EKG cloud access by subscribing to premium services.

While some other devices and operating systems may have worked in the past or on occasion, new updates may prevent them from working in the future.

Please don’t kill the app when data transfer is in progress (Manual/AutoSync). This might lead to data loss and you will not be able to view the data in the Mobile Application.

In the month chart we display ‘Average Readings per Day’ and in the year chart we display ‘Average Readings per Month.’

Location must be enabled for readings to be transferred from the BP Monitor to your mobile device, beginning with Marshmallow.

If you don’t see pairing confirmation, please do the following.

1. Make sure your BP monitor is turned off and close to your phone/device.
2. Verify that Bluetooth® has been enabled on your phone.
3. Confirm you have a working WiFi connection or cellular network.

If you are still unable to pair contact Customer Care at 866.216.1333 and select the option for “Connected Products”.

Click here for a complete list of compatible devices.

Yes, those functions are supported.

Please make sure to connect to the Internet before deleting the Mobile Application from your smartdevice. This is an offline App, which allows you to use the App without an internet connection. However, connecting to the Internet will back-up your data to the Cloud. In that case, no data will be lost. If Mobile Application is deleted before connecting to the Internet, data stored on the smartdevice will be lost.

Please make sure to remove the Bluetooth® profile of the OMRON device from Phone settings. Then unpair the Blood Pressure monitor from the Mobile App and follow the instructions to pair it again.

IMPORTANT PAIRING NOTE: Before starting to pair your connected device, be sure your monitor is turned off.

-I am seeing “could not find monitor message” on the app
-I am continuously getting an error while syncing my blood pressure monitor
-I am continuously seeing “Pairing Unsuccessful“ screen
-I recently upgraded or changed my phone
-I reset my monitor

If you are unable to pair/sync your blood pressure monitor to the OMRON connect US/CAN/EMEA mobile app, please follow the steps mentioned below:

1. Remove the blood pressure monitor from your account
a. In the app, go to Profile -> Connected Devices
b. Tap “Unpair” for the monitor you want to remove from your account. If you do not see your blood pressure monitor, then continue to Step 2.

2. Go to Settings app on your smart device to remove the OMRON device from Bluetooth settings.

Steps to remove the blood pressure monitor from the Bluetooth Settings on iOS smart devices.

1. Open the Settings app on the smart device.
2. Locate “Bluetooth” and tap it.
3. Check the list under “MY DEVICES” and find a device that starts with “HEM” or “BP” or “HN” or BCM”.
4. Tap the “i” button on right against the device.
5. Tap on “Forget This Device” button to remove from Bluetooth.

Steps to remove blood pressure monitor from Bluetooth Settings on Android smart devices.

1. Open the Settings app on the smart device.
2. Locate “Bluetooth” and tap it.
3. Check the list of “Paired devices” and find the device with “BP” or “HN” or “BCM” or “BLEsmart…”
4. Unpair the device from Bluetooth settings.
5. Bluetooth settings will look like the images below:

Once the steps above are completed, open the OMRON connect US/CAN/EMEA app. Go to Profile -> Connected Devices and tap “Add new device” button to Pair the Blood Pressure Monitor and start syncing your Blood Pressure readings.

NOTE: If you cannot find Bluetooth settings on your smart device, please check with the smart device provider to locate Bluetooth settings on your smart device

To reference the ACC/AHA guidelines within the OMRON Connect app, navigate to the blood pressure history screen.  Below the graph, tap “Learn more.”

The OMRON Connect app uses the most current American College of Cardiology (ACC) and American Heart Association (AHA) guidelines to categorize your blood pressure readings.  These guidelines changed in November 2017, so it is best to refer to the ACC/AHA guidelines below.

For more information on these guidelines, please visit https://www.heart.org/en/health-topics/high-blood-pressure/understanding-blood-pressure-readings

The ComFit cuff is pre-formed to wrap easily around your upper arm. It features 360º around the circumference of your arm to help reduce measurement errors and ensure inflation over your brachial artery. The D-Ring cuff is a soft contoured cuff that is designed for more comfortable measurement.  This style is typically seen in a doctor’s office. You loop one end of the cuff through the D-shaped metal ring, put your arm through the cuff and then fasten the end around the arm. Both cuffs fit a standard- to large-sized adult arm. 9” to 17” in circumference.

When purchasing an at-home blood pressure monitor, it is important to know your proper cuff size. To determine your arm size, use a cloth measuring tape and measure the circumference of your left upper arm midway between your elbow and shoulder. The blood pressure cuff must be neither too tight nor too loose to help ensure accurate readings, providing you with an accurate picture of your heart’s health.

How to assemble the D-Ring Cuff

Wireless Bluetooth Convenience allows you to sync your blood pressure monitor to the free OMRON Connect app where you can store, track and share your heart health information on your smartphone, and even share it with your loved ones or doctor. The app is available for download on a variety of iOS® or Android® devices. To learn if your mobile device is compatible, visit OmronHealthcare.com/connect).

Download the OMRON Connect app from either Google Play or App Store. Turn on your phone’s Bluetooth and make sure it’s visible to other devices and launch the app. First create an account, then you can begin pairing your devices. Make sure your blood pressure monitor is clear. To do this, press the start/stop button. Now press and hold the clock button on your monitor until the flashing “O” appears. You mobile device will indicate that pairing is complete and that your readings have been uploaded. For more information, watch the video.

IMPORTANT PAIRING NOTE: Before starting to pair your connected device, be sure your monitor is turned off.

No, the OMRON connect US/CAN/EMEA app is supported only in the United States, Canada, France, Germany, Italy, Spain and the United Kingdom. You will not be able to download the app from other countries.

Click here for a complete list of compatible devices.

Our mobile app is available for FREE. A premium subscription is available for a fee if you would like, which provides improved medication tracking, rewards, insights and much more.

Download the OMRON connect US/CAN/EMEA mobile app for free on the App Store (iOS device) or Google Play Store (Android device).

We all have to remember a lot of passwords, so if you forgot your OMRON connect US/CAN/EMEA password, it’s easy to reset it. Just do the following:

1. Open the OMRON connect US/CAN/EMEA app on your phone
2. From login screen, tap “Get help signing in”
3. Enter the email address you used to create your OMRON connect US/CAN/EMEA account then tap “Reset Password“
4. You will see a confirmation message on screen “Check your inbox for the link to reset your password.”
5. Go to your inbox associated with the email address used for your OMRON connect US/CAN/EMEA account. Then open the OMRON connect US/CAN/EMEA password reset
6. In the password reset email, tap on “here”
7. Enter the new password in “New password” and “Confirm password” fields
8. Tap on “Update password” button
9. Once completed, you will see a message which states “Password updated successfully” message
10. You can now re-open OMRON connect US/CAN/EMEA app and navigate to login screen and use the new password to log in

If you don’t have access to that email address to complete the reset process or if you did not receive the password reset email, please call us at +1 (800) 634-4350 or contact us.

If you take a reading before pairing the monitor to your mobile device, your data will not be saved.

Please make sure to connect to the Internet before deleting the mobile application from your smart device. You can sync your readings when you are not connected to Internet. All your readings will be stored on the phone. However, connecting to the Internet will back-up your data to the Cloud. In that case, no data will be lost. If the mobile application is deleted before connecting to the Internet, data stored on the smart device will be lost.

Yes, but if you use power savings features, location services may be turned off automatically when your battery power is running low. You should be able to set up and sync normally after you charge your phone.

You need an Internet connection to sign up, login and pair your devices.

You can sync your readings from OMRON blood pressure monitors when you are not connected to Internet. All your readings will be stored on the phone. However, connecting to the Internet will back-up your data to the Cloud. If the mobile application is deleted before connecting to the Internet, data stored on the phone will be lost.

No, you cannot recover deleted readings from the app.

1. To set Goals, go to Profile -> Goals
2. Set goals for steps, weight and sleep (Requires a HeartGuide device to record sleep data)

You can export your data from the History section of the app. To do so, follow the below steps:

1. Tap the History tab on the bottom of the screen
2. Tap the Share icon on the top right in the screen
3. If you are a subscribed user, tap Standard Report in the following screen
4. Select the type of data you want to share
5. Select the date range for which you want to share the readings
6. Select Excel or PDF
7. Select the Send to me option.
8. If you choose to send to another person, select Send to Other option and enter the email address in the Email address field displayed
9. Tap the Send button to share the report

You can also share with your doctor or friends and family. To do so, follow the below steps:

1. Tap the History tab on the bottom of the screen
2. Tap the share icon on the top right in the screen
3. If you are a subscribed user, tap Standard Report in the following screen
4. In the following screen, select the type of data you want to share
5. Select the date range for which you want to share the readings
6. Select Excel or PDF
7. Select Send to Other option and enter the email address in the Email address field displayed. The last email address used to send email using Send to Other option will be retained for future email sharing.
8. Tap the Send button to share the report

Yes, you can share two-user blood pressure monitors and the OMRON Body Composition Monitor and Scale with Bluetooth (BCM-500) with multiple users.
Two user monitors:

1. Your blood pressure monitor can be paired with up to 2 different accounts (2 mobile devices) at the same time
2. Each user has to create their own OMRON connect US/CAN account on their mobile device and pair the monitor
3. Ensure each user selects a unique user (User 1 or User 2) when pairing. The user number selected can be verified in Connected Devices screen.
4. Some blood pressure monitors support Guest Mode. The guest mode can be used to take a single measurement for another user. Guest mode readings are not transferred to the app or stored in the monitor’s memory.

Note: Please refer to the instruction manual to check if your monitor supports guest mode and how to record a reading.

Body Composition Monitor and Scale with Bluetooth (BCM-500):

1. Your OMRON Body Composition Monitor and Scale with Bluetooth can be paired with up to 4 different accounts (4 mobile devices) at the same time
2. Each user has to create their own OMRON connect US/CAN account on their mobile device and pair the Body Composition Monitor and Scale
3. Ensure each user selects a unique user (User 1, User 2, User 3 or User 4) when pairing. The user number selected can be verified in Connected Devices screen.
4. The Body Composition Monitor and Scale also supports Guest Mode. This enables guests to take their own weight measurement. Guest readings will not be transferred to the app

Note: Please refer to the instruction manual to check how to record a reading in guest mode.

No, you will not be able to delete your account from the app. Please call customer care at +1 (800) 634-4350 or contact us, to have your account deleted. Please make sure to cancel the subscription plan you may have opted into on the app before requesting to delete your account.

If you are a premium user with active subscriptions, please make sure to cancel the subscription plan to avoid auto payment on each renewal. For cancellation, you need to visit the App store or the Google Play store to cancel the subscription.

Yes, an Irregular Heartbeat symbol will be displayed, along with the blood pressure reading in the app, if Irregular Heartbeat is detected while recording the reading on the monitor.

Currently, you cannot change the account email in the app.

You can contact customer support through one of the following options. The information is available in app and can be accessed by navigating to “+” -> Help -> Contact Us

1. By Phone – +1 (800) 634-4350
2. Contact Us

You will not be required to pair the monitor after replacing the batteries. To set the correct date and time on the monitor, follow one of the steps below:

1. Put the monitor in transfer mode by pressing the “Transfer” or “Bluetooth” or “Clock” button on the monitor. You will see a flashing “O” on the monitor. Launch the app and tap the Sync icon in the dashboard to perform a manual sync of the monitor with the app. If auto-sync in ON, the sync will start automatically on launching the app.
2. You can set the date and time manually on the monitor. Please refer to the instruction manual on how to set the data and time manually on the monitor.

Yes, you will be required to login again after updating to the new app. If you forgot the password, you can reset it by tapping the “Get help signing in” link on the login screen.

This could be because you may have created an account with an email address, which is not accepting emails at this time. Please reset the password from the app.

If you don’t have access to that email address to complete the reset process or if you did not receive the password reset email, please call us at +1 (800) 634-4350 or contact us. You will need to answer some questions to confirm your account details.  We will verify your details and provide an option to reset the password.

Yes, you can subscribe to premium services for a fee (more details in the App). The premium subscription service provides improved medication tracking, rewards, insights and much more.

With this update, it may take up to 24 hours for all of your data to be synced to your account. Please note that if you have previously set BP and medication reminders, you will need to set them again to receive notifications.

This app update requires you to subscribe to premium services and save the medication details again.

No, you will not be required to pair the device again. You will be provided with an option to “Test” the connection between the new app and the monitor. The app will retain the monitor user selection.

If the “Test” procedure fails, you will be provided with an option to pair the monitor with the app. Follow the instructions within the app to pair again. On successful pairing, the app will retain the monitor user selection.

IMPORTANT PAIRING NOTE: Before starting to pair your connected device, be sure your monitor is turned off.

If you are not able to pair your blood pressure monitor after the Test procedure failed, follow the steps below.

Step 1: Skip the pairing flow and go to the Dashboard.
Step 2: Go to Settings on your smart device to remove the OMRON device from Bluetooth settings.

To remove the Blood Pressure Monitor from the Bluetooth Settings on iOS smart devices:

1. Open the Settings app on the smart device.
2. Locate “Bluetooth” and tap it. (See the screen below)
3. Check the list under “MY DEVICES” and find a device that starts with “HEM” or “BP”.
4. Tap the “i” button on right against the device.
5. Tap on “Forget This Device” button to remove from Bluetooth.

To remove Blood Pressure Monitor from Bluetooth Settings on Android smart devices.

1. Open the Settings app on the smart device.
2. Locate “Bluetooth” and tap it.
3. Check the list of “Paired devices” and find the device with “BP” or “BLEsmart…”.
4. Unpair the device from Bluetooth settings.
5. Bluetooth settings will look like the images below:ngs on your smart device.

Once the steps above are completed, open the OMRON connect US/CAN/EMEA App. Go to Profile -> Connected Devices and tap the “Add new device” button to pair the Blood Pressure Monitor and start syncing your Blood Pressure readings.

IMPORTANT PAIRING NOTE: Before starting to pair your connected device, be sure your monitor is turned off.

NOTE: If you cannot find Bluetooth settings on your smart device, please check with the smart device provider to locate Bluetooth settings on your smart device.

1. Ensure that Autosync is ON for the paired device. This can be verified by tapping on (+) sign –> Go to Profile, Go to connected devices, Verify Auto Sync is ON. This ensures that app syncs data from you monitor every 3 minutes. You can also open the app, to start the sync process.
2. You can manually transfer your data from the monitor. To do so:
3. Press the Start/Stop button on the blood pressure monitor to clear the monitor screen.
4. Press the clock button, transfer button or Bluetooth button on the monitor to put the monitor in transfer mode. You will see a flashing “O” on the monitor.
5. Tap the Sync icon in app dashboard (Located on the top right corner).
6. If the sync continues to fail, follow the steps to un-pair and re-pair the blood pressure monitor as described in the question “I am unable to pair my Blood Pressure Monitor”. Re-pairing will not delete the reading from the monitor.
7. Turn ON the OMRON connect location permission. To tell the OMRON connect US/CAN/EMEA app that it has permission to access locations, go to:

iOS: (Required for background data transfer only) Settings -> Privacy -> Location Services -> Tap on “OMRON connect” app and turn ON Location

Android: Settings -> Location -> App permissions -> Tap on “OMRON connect” app and turn ON Location

Note: The exact path may vary depending on your smart device.

If the OMRON connect US/CAN/EMEA app prompted you to turn on location services and you denied the request, you will have to turn on location services to sync with the monitor. To tell the OMRON connect US/CAN/EMEA app that it has permission to access locations, go to:

iOS: (Required for background data transfer only.)
Settings -> Privacy -> Location Services -> Tap on “OMRON connect” app and turn ON Location

Android:
Settings -> Location -> App permissions -> Tap on “OMRON connect” app and turn ON Location

Note: The exact path may vary depending on your smart device.

• “P” mode is known as the “Pairing” mode. You can put the blood pressure monitor in pairing mode by pressing the transfer button (Bluetooth, Transfer or clock) for 3-5 seconds. You will see a flashing “P” on the monitor.
• “O” mode is known as “Transfer” or “Sync” mode. You can put the blood pressure monitor in transfer mode by pressing the transfer button (Bluetooth, Transfer or clock) once. You will see a flashing “O” on the monitor.

Ensure that auto-sync is turned ON in the app. To check, tap on plus (+) menu and go to Profile Connected Devices screen.

Auto-sync will be turned ON automatically when a blood pressure monitor is paired with the app. Sync will start upon launching app, if auto-sync is ON in “Connected Devices” screen.

To turn off auto sync in the app, tap on plus (+) menu, go to Profile → Connected Devices. Each device will have an option for Auto Sync. Simply tap “Off” button to turn auto-sync off.

Once a reading is transferred from the monitor to the app successfully or if a reading is deleted from the app, you cannot transfer the same reading again from the monitor. If you need to add the deleted reading again, you can do so manually.

You can transfer all of your readings by tapping the “Sync all data” button under the paired monitor in Connected Devices screen. However, data already transferred or deleted from the app will not be transferred again.

You cannot log out from the app if data transfer is in progress. Wait until the data transfer is complete before logging out.

Readings are transferred to the app within 5 to 15 seconds depending on the data to be transferred. However, it can take up to a minute for an error message to be displayed if manual transfer is unsuccessful. You will not see any error for auto sync.

The sync animation means that the app is trying to transfer readings from the monitor if the Auto-Sync feature is ON. If the sync animation keeps rotating and does not stop, even after a minute, just close the app and launch it again. (If you have only one device paired, the time may be longer depending on the number of devices paired with the app).

Alternatively, you can turn off the Auto-Sync feature in “Connected Devices” screen.

To make sure notifications are received, please ensure the following:
“Notifications” are turned ON in Profile -> App settings in the app. To do so:

iOS:

1. Go to Settings on your smart device
2. Select the “OMRON connect” app
3. Ensure notifications is turned ON

Android:

1. Go to Settings on your smart device
2. Ensure notification for “OMRON connect” app is ON
3. Tap “OMRON connect”. Ensure notifications is ON

You cannot read your past insight messages if you have not subscribed for the premium services. However, if you are a subscribed user, you can read your past insight messages by navigating to the insights screen from the bottom menu bar.

You can turn off the insight notifications by navigating to Profile -> App settings -> and turning the “Notifications” option OFF.

For the OMRON connect US/CAN/EMEA app, to share your blood pressure data with Apple Health / Google Fit / Samsung Health, Apple Health / Google Fit / Samsung Health needs to be enabled within the OMRON connect US/CAN/EMEA app.

Steps to enable Apple Health in the OMRON connect US/CAN/EMEA app:
1. On the app, go to “Profile”
2. Tap on “App settings”
3. Under “Share data with other apps”, tap “Apple Health”
4. Tap “Link”
5. Enable the categories you want to share and tap “Allow”

Steps to enable Google Fit in the OMRON connect US/CAN/EMEA app:
1. On the app, go to “Profile”
2. Tap on “App settings”
3. Under “Share data with other apps”, tap “Google Fit”
4. Tap “Link”
5. Follow the on screen instructions to sign in
6. Tap “Allow”

Steps to enable Samsung Health in the OMRON connect US/CAN/EMEA app:
1. On the app, go to “Profile”
2. Tap on “App settings”
3. Under “Share data with other apps”, tap “Samsung Health”
4. Tap “Link”
5. Enable the categories you want to share
6. Follow the on screen instructions to sign in if asked
7. Tap “Done”

Please note: Google Fit and Samsung Health are only available on Android phones and not on iPhone.

Apple Health
If you agree to read data from Apple Health, the following data will be read:
– Blood pressure – data from OMRON connect US/CAN/EMEA only
– Activity – Steps data

Data read is displayed in the OMRON connect app for the user to track. Data is also stored in the cloud. Activity Steps data is also used for calculating reward points for a premium user.
You can disable the OMRON connect app reading from Apple Health by navigating to Profile -> App settings -> Select “Apple Health” and tap the “Unlink” button.

Google Fit
If you agree to read data from Google Fit, the following data will be read:
– Blood pressure – data from OMRON connect US/CAN/EMEA only
– Activity – Steps & Distance data

Data read is displayed in the OMRON connect app for the user to track. Data is also stored in the cloud. Activity Steps data is also used for calculating reward points for a premium user.
You can disable OMRON connect app reading from Google by navigating to Profile -> App settings -> Select “Google Fit” and tap the “Unlink” button.

Samsung Health
We do not read data from Samsung Health.

Please refer to “The Information We Collect About You” section in our latest Privacy Policy for more details.

Click here to see our latest Privacy Policy.

Yes, OMRON is HIPAA compliant. HIPPAA is the Health Insurance Portability and Accountability Act, with which we are compliant. We take the privacy and security of your medical information seriously. This means we follow HIPAA and HITECH regulations as set forth by U.S. Health and Human Services that require Administrative, Physical, and Technical controls to be in place. We comply with HIPAA requirements to use industry best standards to protect and secure your Protected Health Information collected through our OMRON connect US/CAN/EMEA app.

When you select your country as USA or Canada, all data collected from OMRON connect US/CAN/EMEA is stored on servers in the US.

The OMRON app requires specific permissions.

Below is a listing of permissions required for OMRON iOS app and how we use them:
1. Bluetooth: Bluetooth permission is required to allowed to enable communication with OMRON monitors.
2. Location: To enable data transfer in background from OMRON monitors, iOS devices used Apple’s iBeacon functionality. To use this, location permission is required.
3. Camera access: This permission is required because the app allows you to add a profile photo to your account. This is also used when adding images to medications.
4. Photo Gallery access: This permission is required because the app allows you to add a profile photo to your account. This is also used when adding images to medications.
5. System Notification access: This permission is required if you are using HeartGuide™ and need to get notified on HeartGuide™ when your phone receives an SMS, call or mail.

Below is a listing of the permissions for the OMRON Android app and how we use them:
1. Location: This permission is required for device pairing via Bluetooth, which works by identifying nearby external devices through a scanning function.
2. Photos/Media/Files: This permission is required because the app allows you to add a profile photo to your account. Although media and files are typically grouped together with the photos in your smart device, we will not use your media and files.
3. Contacts: This permission is required if you are using HeartGuide™ to display your contact’s name on HeartGuide™ when someone calls or sends messages.
4. Phone Calls: This permission is required if you are using HeartGuide™ in order to send call notifications to your HeartGuide™.
5. SMS: This permission is required if you are using HeartGuide™ in order to read and receive text message (SMS) notifications to your HeartGuide™.

Please note: You do not have to allow access to these permissions. If you wish to review and/or opt out of these permissions, please navigate to your mobile device settings.
OMRON connect US/CAN/EMEA does not track or store your location information.

If you’re pairing or syncing your monitor with an iOS/Android device, you may be prompted to turn on location services. Location access is required by Google to perform Bluetooth communication. Google changed its permission requirements beginning with Android OS 6.0. As a result, the locations permission is necessary to sync your OMRON monitors with your Android device. For more information visit the link below:
https://developer.android.com/about/versions/marshmallow/android-6.0-changes.html#behavior-hardware-id

For iOS, location permission is required to support iBeacon functionality of OMRON blood pressure monitors. With this capability, your readings will be transferred to the application without opening the application.
If you deny location services, the app will not be able to sync data from the monitor.

You can purchase a subscription by navigating to Profile → Premium Features and choosing any one of the available options. The first 30 days will be free after which, you will be charged based on the subscription chosen.

No, the subscription will not be cancelled automatically. You will need to cancel the subscription from the app or app store before deleting the OMRON connect app or requesting to delete your OMRON connect US/CAN/EMEA account.

Reward points are not synced in the background. So, once you open the app, your data will be synced with the cloud for calculating the reward points. When you have opened the app, you should see updated reward points within 24 hours.

Yes, you can change your subscription plan by navigating to Profile -> Premium Features -> Tap on “Manage my subscription” button to see the available options.

Yes, you can use the premium features in the app until the subscription end date.

In your billing statement, the charges will appear as Apple or Google, depending on your phone.

You can cancel the subscription plan from the app or from App Store / Google Play Store.

To cancel from the OMRON connect US/CAN/EMEA app:
a. Open the OMRON connect US/CAN/EMEA app
b. Go to Profile -> Premium Features
c. Tap on “Manage my subscription” button
d. Under “Cancel my subscription” section, tap “Yes” button
e. In the following pop-up, tap “Confirm” button
f. You will be transferred to the App Store or Google Store. Locate the OMRON connect US/CAN/EMEA app and cancel the subscription

To cancel from the App Store:  iOS
a. Open the “App Store” on your phone
b. Tap on the “Profile” button on the top right
c. Tap on “Subscriptions”
d. Locate the OMRON connect US/CAN/EMEA app and cancel subscription

If you do not have access to your iPhone or Mac, please refer to the below link on how to cancel your subscription:
https://support.apple.com/en-us/HT202039

To cancel from the Google Play:  Android
a. Open “Play Store” on your phone
b. Tap on the “Profile” button on the top right
c. Tap on “Payments $ Subscriptions”
d. Tap on “Subscriptions”
e. Locate the OMRON connect US/CAN/EMEA app and cancel subscription

If you do not have access to your Android phone, please refer to the below link on how to cancel your subscription:
https://support.google.com/googleplay/answer/7018481

Please refer to the refund policies for Apple and Google.

Apple: https://support.apple.com/en-us/HT204084
Android: https://support.google.com/googleplay/answer/2479637?hl=en

No, your reward points will not change if you delete readings.

Yes, your current subscription purchase will be retained, and you can use the premium features on your Android phone. However, before the current subscription end date, please make sure to cancel the subscription in the Apple App Store to avoid auto renewal.

Once the current subscription from the Apple App Store is cancelled, you can make a new purchase from your Android phone and continue using premium features. All your medication data, reward points and premium reports will be retained.

Yes, current subscription purchase will be retained, and you can use the premium features on your iOS phone. However, before the current subscription end date, please make sure to cancel the subscription in Google Play Store to avoid auto renewal.

You may be able to use all premium features if you own a HeartGuide device. You will be able to enjoy the premium services, as long as you have this account in OMRON connect US/CAN/EMEA app.

We use a comprehensive list of medications. However, it is possible that some medications are not available for selection. You can add the medication manually and start tracking your consumption.

If the app crashes or freezes while using certain features, try closing the app and launching it again. If you still encounter the problem, please call us at +1 (800) 634-4350 for assistance or contact us.

Please download this instruction sheet for help in pairing your iOS device to the latest version of the OMRON connect US/CAN/EMEA app.  You can also watch this video.