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FAQs: Migrating from HeartAdvisor and HealthDirection

View instructions, get more details, and find FAQs regarding the migration from HeartAdvisor & HealthDirection to OMRON Connect. Learn more now!

  1. Download the OMRON connect US/CAN/EMEA app from Apple Store (iOS device) and Google Play Store (Android device). Log in with the same credentials (username/password) used in the HeartAdvisor/HealthDirection app. If you do not remember the password, you can reset it by tapping the “Get help signing in” link in the login screen.
  2. Once you login, you will be provided with an option to test the connectivity of the monitors paired in HeartAdvisor/HealthDirection app.
  3. All your data from the HeartAdvisor/HealthDirection app will be available in the new app to view.

Your subscription from HealthDirection app will not be carried over to the OMRON connect US/CAN/EMEA app. To utilize these services, you must subscribe for premium services in the OMRON connect US/CAN/EMEA app.  All your premium services data from HealthDirection app will be available for you to view once you subscribe to the BP premium services. Be sure to cancel the subscription from HealthDirection app to stop automatic payment renewals. You can cancel your subscription by following the steps below.

iOS:

  1. Open the “App Store” on your phone.
  2. Tap on the “Profile” button on the top right.
  3. Tap on “Subscriptions”.
  4. Locate the HealthDirection app and cancel subscription.

 

Android:

  1. Open “Play Store” on your phone.
  2. Tap on the “Profile” button on the top right.
  3. Tap on “Payments & Subscriptions”.
  4. Tap on “Subscriptions”.
  5. Locate the HealthDirection app and cancel subscription.

Yes, you can continue to use Telehealth devices in the OMRON connect app and view all your data that was once in the HeartAdvisor app. Log in to the OMRON connect US/CAN/EMEA app and follow the onscreen instructions to test the connectivity of the device you use in HeartAdvisor app.