FAQs: Subscription and Premium Features

How can I purchase a subscription plan?

You can purchase a subscription by navigating to Profile → Premium Features and choosing any one of the available options. The first 30 days will be free after which, you will be charged based on the subscription chosen.

Why am I not seeing reward points for the blood pressure/weight data recorded in the app today?

All reward points are not synced in the background. So, once you open the app, your data will be synced with the cloud for calculating the reward points. When you have opened the app, you should see updated reward points within 24 hours.

Can I change my subscription plan?

Yes, you can change your subscription plan by navigating to Profile -> Premium Features -> Tap on “Manage my subscription” button to see the available options.

If I cancel my subscription, will I be able to use the premium features in the app?

Yes, you can use the premium features in the app until the subscription end date.

Will I get a refund if I cancel my subscription?

No, you will not get a refund upon cancelling your subscription. However, you can continue to use the premium features in the app until the subscription end date.

How do the charges show up in my billing statement?

In your billing statement, the charges will appear as Apple or Google.

What email address will I receive my gift card redemption code?

You will receive the redemption code from [email protected]

How do I cancel my subscription plan?

You can cancel the subscription plan from the app or from Appstore /Google Play Store.

To cancel from the OMRON connect US/CAN app:
a. Open the OMRON connect US/CAN app
b. Go to Profile -> Premium Features
c. Tap on “Manage my subscription” button
d. Under “Cancel my subscription” section, tap “Yes” button
e. In the following pop-up, tap “Confirm” button
f. You will be navigated to the Appstore or Google Store. Locate the OMRON connect US/CAN app and cancel the subscription

To cancel from the Appstore:  iOS
a. Open the “App Store” on your phone
b. Tap on the “Profile” button on the top right
c. Tap on “Subscriptions”
d. Locate the OMRON connect US/CAN app and cancel subscription

If you do not have access to your iPhone or Mac, please refer to the below link on how to cancel your subscription:
https://support.apple.com/en-us/HT202039

To cancel from the Google Play:  Android
a. Open “Play Store” on your phone
b. Tap on the “Profile” button on the top right
c. Tap on “Payments $ Subscriptions”
d. Tap on “Subscriptions”
e. Locate the OMRON connect US/CAN app and cancel subscription

If you do not have access to your Android phone, please refer to the below link on how to cancel your subscription:
https://support.google.com/googleplay/answer/7018481

Will the reward points change if I delete any past readings for which I already earned points for?

No, your reward points will not change if you delete readings.

I have purchased a subscription using an iOS device. Can I continue with the subscription benefits on an Android device?

Yes, your current subscription purchase will be retained, and you can use the premium features in your Android phone. However, before the current subscription end date, please make sure to cancel the subscription in the Apple App Store to avoid auto renewal.

Once the current subscription from the Apple App Store is cancelled, you can make a new purchase from your Android phone and continue using premium features. All your medication data, reward points and premium reports will be retained.

I have purchased a subscription using an Android device. Can I continue with the subscription benefits on an iOS device?

Yes, current subscription purchase will be retained, and you can use the premium features in your iOS phone. However, before the current subscription end date, please make sure to cancel the subscription in Google Play Store to avoid auto renewal.

I have not subscribed to premium features. Why am I able to use all the premium features?

You may be able to use all premium features if you own a HeartGuide™ device. You will be able to enjoy the premium services, as long as you have this account in OMRON connect US/CAN app.

I am searching for my medication in the OMRON connect US/CAN app and the medicine does not show up for me in the list to select. What do I do?

We use a comprehensive list of medications. However, it is possible that some medications are not available for selection, however, you can add the medication manually and start tracking your consumption.