This could be because you may have created an account with an email address, which is not accepting emails at this time. Please reset the password from the app.

If you don’t have access to that email address to complete the reset process or if you did not receive the password reset email, please call us at +1 (800) 634-4350 or contact us. You will need to answer some questions to confirm your account details.  We will verify your details and provide an option to reset the password.

1. Ensure that Autosync is ON for the paired device. This can be verified by tapping on (+) sign –> Go to Profile, Go to connected devices, Verify Auto Sync is ON. This ensures that app syncs data from you monitor every 3 minutes. You can also open the app, to start the sync process.
2. You can manually transfer your data from the monitor. To do so:
3. Press the Start/Stop button on the blood pressure monitor to clear the monitor screen.
4. Press the clock button, transfer button or Bluetooth button on the monitor to put the monitor in transfer mode. You will see a flashing “O” on the monitor.
5. Tap the Sync icon in app dashboard (Located on the top right corner).
6. If the sync continues to fail, follow the steps to un-pair and re-pair the blood pressure monitor as described in the question “I am unable to pair my Blood Pressure Monitor”. Re-pairing will not delete the reading from the monitor.
7. Turn ON the OMRON connect location permission. To tell the OMRON connect US/CAN/EMEA app that it has permission to access locations, go to:

iOS: (Required for background data transfer only) Settings -> Privacy -> Location Services -> Tap on “OMRON connect” app and turn ON Location

Android: Settings -> Location -> App permissions -> Tap on “OMRON connect” app and turn ON Location

Note: The exact path may vary depending on your smart device.