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FAQs: HeartAdvisor

What is the Omron® HeartAdvisor™ mobile app?

A mobile app (or application) is software designed to run on your smartphone or tablet. The Omron HeartAdvisor mobile app lets you wirelessly transfer data from your blood pressure monitor to your smartphone or hand-held device and upload your readings to the app.

What mobile devices and Omron Products are compatible with the Omron HeartAdvisor mobile app?

Click here for a complete list of compatible devices.

How much does the Omron HeartAdvisor mobile app cost?

Unlimited usage of the Omron HeartAdvisor mobile app is included with your purchase of a HeartGuide™ wearable blood pressure monitor.  This includes future updates to the app.

Where can I download the Omron HeartAdvisor mobile app?

Download the Omron HeartAdvisor mobile app for free on the App Store or Google Play.

https://itunes.apple.com/us/developer/omron-healthcare-inc/id883492521

What happens if I take a reading before pairing my HeartGuide to my mobile device?

If you take a reading before pairing HeartGuide to your mobile device, the data will not upload to the Omron HeartAdvisor app. You must pair your HeartGuide with your mobile device first for the app to gather and retain data.

Can I let someone else use my HeartGuide to take a blood pressure reading?

HeartGuide and the HeartAdvisor mobile app are personalized tools to help you monitor and gather customized insights about your heart health. Since data gathered from your HeartGuide is automatically transferred to your personal HeartAdvisor account, it is not advisable to share the device with others. However, to allow someone else to use the device, make sure to transfer all of your personal blood pressure readings to your HeartAdvisor app account so there is no data left in the HeartGuide device memory. From there, you must unpair HeartGuide from your HeartAdvisor app and remove it from the Bluetooth settings on your mobile device.

Additional users of your HeartGuide will need to set up their own Omron HeartAdvisor accounts by downloading the app. Once a new user account is created, your HeartGuide can then be paired to the person’s HeartAdvisor mobile app to gather readings and insights.

Can I manually add or remove blood pressure readings in the HeartAdvisor mobile app?

Yes, you can manually add or remove blood pressure readings in the app. To add a blood pressure reading, navigate to the bottom of your dashboard and click “Add Reading.” In the new window, add your data in the specified fields, then click “Add” in the upper-right corner of the window. To remove a blood pressure reading, navigate to the “History” section of the user interface and click the “Blood Pressure” card on the new screen. Locate the reading you wish to remove from the list on the bottom half of the screen and swipe left to reveal a red trash can. Tap the trash can to remove the reading.

Why is my phone or tablet no longer compatible with the latest version of the Omron HeartAdvisor app?

While some other devices and operating systems may have worked in the past or on occasion, new updates may prevent them from working in the future. Please refer to the latest complete listing of compatible devices.

Why can’t I see my transferred data on the HeartAdvisor app after I kill the app during the transfer process?

Killing (or force-quitting) the app while a data transfer is in progress (either manually or through AutoSync) might lead to data loss. You will not be able to view the data in the HeartAdvisor mobile app if you kill the app during a transfer.

Why is location permission requested when installing the Omron HeartAdvisor US app for Android?

Per Google’s Android requirements, location recognition must be enabled for readings to be transferred from your HeartGuide to your mobile device.

I transferred data to the HeartAdvisor app without an internet connection, then deleted the app from my phone. Why did I lose my data?

A reliable internet connection is necessary for the app to retain your transferred data. Please make sure to connect to the internet before deleting the Omron HeartAdvisor app from your smart device.

What do the terms “Asleep Time,” “Low Movement,” and “High Movement” mean when referring to Sleep Mode?

While you sleep, HeartGuide detects your body movement as described below:

“Asleep Time” corresponds to Restless Level 0, when you are in deep sleep and it becomes harder to be awakened because your body becomes less responsive to outside stimuli. For more information, please consult your instruction manual.

“Low Movement” corresponds to Restless Level 1, when your body begins to enter a deep sleep stage. As the body prepares for deep sleep, the body temperature begins to drop and heart rate slows. During this stage, eye movement will slow or stop, and brain wave activity becomes slower, causing less movement. For more information, please consult your instruction manual.

“High Movement” corresponds to Restless Level 2, which happens during light sleep, when you are more restless as you drift in and out of sleep. In this stage, the eyes move slowly and muscle activity slows, but you can still be awakened easily. During high movement light sleep, some people may experience sudden muscle contractions preceded by a sensation of falling. For more information, please consult your instruction manual.

What are Aerobic Steps?

Aerobic Steps are a more rigorous pattern of walking. HeartGuide detects Aerobic Steps when you walk more than 60 steps per minute and/or more than 10 minutes continuously.

What is Walking Stride?

Walking Stride is the distance (length) covered in an average step, either from heel to heel or toe to toe.

How am I able to get notifications (email, SMS, calls) on my HeartGuide?

In your HeartAdvisor app, go to Profile — > App and Watch settings ->  Go to Watch Settings and enable notifications for Call, Gmail, Mail, SMS, HeartAdvisor App.

What is an Event?

An Event is any action you would like to document using your HeartGuide and the corresponding HeartAdvisor app. Some examples of an Event are:

The time you ate

The time you took your medication

The time you exercised

Record an Event by pressing and holding the center button on your HeartGuide for three seconds. The word “Record” will appear on the watch face. Open the HeartAdvisor app and access your Profile (on the bottom right of the lower menu). Scroll down and select “Events.” An entry will be posted for the time at which you pressed the center button on your HeartGuide. Click on “Add Note” to enter details about your event.

How do I set up reminder notifications on my HeartGuide?

HeartGuide reminders can only be set up using the Omron HeartAdvisor Navigate to the “Reminders” section on the lower main menu of the app. You can set up to five recurring reminders for your HeartGuide, which once activated, will display on the date and time you chose, accompanied by a light vibration.

Why won’t my HeartGuide connect to the HeartAdvisor mobile app?

Your HeartGuide cannot connect to the HeartAdvisor app for multiple reasons:

  1. Your mobile device is more than 10 feet away from the HeartGuide.
  2. Your HeartGuide is in charging mode.
  3. You are using the HeartGuide to take a blood pressure reading.
  4. The bluetooth on your HeartGuide is disabled.
  5. While pairing for the first time, your HeartGuide is not in “pairing mode.”
  6. While re-pairing your HeartGuide, it is not in “pairing mode.” Make sure your HeartGuide is in Bluetooth pairing mode by pressing and holding the [HOME] button on the watch for more than three seconds.

How do I enable the Bluetooth setting on my HeartGuide?

The Bluetooth setting on your HeartGuide is enabled by default, but if it becomes disabled, press and hold the [HOME] button for at least three seconds when your monitor is in “pairing mode.”

In the Omron HeartAdvisor app, what do the listed BMI categories mean?

Body Mass Index (BMI) is a measurement of a person’s weight with respect to his/her height. A high BMI can be an indicator of excess body weight. BMI can be used to screen for weight categories that could potentially lead to health problems, but should not be used as an exclusive indicator of body fatness or health of an individual.

BMI Weight Status
Below 18.5 Underweight
18.5 – 24.9 Normal or Healthy Weight
25.0 – 29.9 Overweight
30.0 and Above Obese

 

Source : https://www.cdc.gov/healthyweight/assessing/bmi/adult_bmi/index.html

How is my blood pressure average calculated in the dashboard of the Omron HeartAdvisor app? Is it different than the blood pressure average shown on the History tab?

The blood pressure average calculated on the dashboard of the Omron HeartAdvisor app is the same as the average shown on the History tab. The app calculates averages based on your readings over time. For example, if you have taken three blood pressure readings, the app will calculate the average by adding those three readings together, then dividing by 3 (rounded to the nearest whole number). If the point after the decimal is greater than or equal to 5, it is rounded to the next higher whole number, and if the point after the decimal is less than 5, it is rounded to the previous whole number. For example, 96.5 is displayed as 97 and 96.4 is displayed as 96.

How do I re-pair my HeartGuide to my smart device?

For Android Users

  1. First, unpair your HeartGuide: To unpair HeartGuide from the HeartAdvisor app, select “Profile > Connected Device > Unpair.”
  2. Next, pair your HeartGuide again: To pair HeartGuide to the HeartAdvisor app, select “Profile > Connected Device.” You will then be prompted to follow the pairing instructions. Make sure your HeartGuide is in Bluetooth pairing mode by pressing and holding the [HOME] button on the watch for more than three seconds.

 

 For iOS Users

  1. First, unpair your HeartGuide: To unpair HeartGuide from the HeartAdvisor app, select “Profile > Connected Device > Unpair.” The prompt will also ask you to delete the Bluetooth settings from your smart device. Go to “Settings > Bluetooth.” Select HeartGuide from “My Devices” and choose the “Forget This Device” option. Switch the OFF to ON in your Bluetooth settings to ensure the device is disconnected properly.
  2. Next, pair your HeartGuide again: To pair HeartGuide to your device, pairing is enabled from the “Profile > Connected Device” screen. You will then be prompted to follow the pairing instructions. Make sure your HeartGuide is in Bluetooth pairing mode by pressing and holding the [HOME] button on the watch for more than three seconds. The screen will prompt for a Bluetooth pairing request, confirm ‘Pair’ and your smart device will guide you through the pairing instructions.

If I restore my HeartGuide to its original default settings, how do I transfer my data?

Upon restoring your HeartGuide to its original default settings, the HeartGuide will forget the pairing information and your smart device will no longer sync with it. In order to re-sync the devices, you will need to delete the pairing information from the Bluetooth settings of your smart device. Remove the paired device from the “Manage Device” section of the HeartAdvisor app and then begin the pairing process again.

I deleted the Bluetooth settings from my smart device. How do I pair the device with my HeartGuide again?

For Android Users

When you delete the Bluetooth settings of your HeartGuide from your phone, the HeartGuide will immediately disconnect from the HeartAdvisor app. When the Bluetooth settings are restored, the app will automatically synchronize to your HeartGuide within a few minutes. Relaunching the app will also auto-reconnect it with your HeartGuide.

For iOS Users

Relaunching your HeartAdvisor app will prompt a Bluetooth pairing request. You must confirm through the app that your HeartGuide will need to be paired. If you inadvertently cancel the pairing request, you can alternatively click the “Sync” option on the HeartAdvisor dashboard screen, which will prompt another Bluetooth pairing request.

What should I do if my mobile device is lost or stolen?

When you get a new mobile device, re-install the Omron HeartAdvisor app and update your password by selecting “forgot password” on the app homepage as soon as possible. From there, you must pair your new mobile device to your HeartGuide. Please follow the pairing instructions in your instruction manual to pair your HeartGuide with your new mobile device.

I changed my mobile device and now I am unable to pair my HeartGuide. How do I pair my HeartGuide to my new mobile device?

For Android Users

  1. First, you must transfer all of your HeartGuide readings to the HeartAdvisor app in your old phone, and then unpair the HeartGuide from the app.
  2. Next, reset the HeartGuide by pressing and holding both the First button [START/STOP] and the Third button [HOME] for at least 7 seconds.
  3. Finally, install the Omron HeartAdvisor app on your new mobile device, and follow the pairing instructions in your instruction manual to pair your HeartGuide with your new device.

 

For iOS Users

  1. First, you must delete the pairing information from your old mobile device to avoid a syncing issue.
  2. Next, install the Omron HeartAdvisor app on your new mobile device, and follow the pairing instructions in your instruction manual to pair your HeartGuide with your new device.

Why does the Omron HeartAdvisor app for Android require so many permissions prior to use?

The Omron HeartAdvisor app requires specific permissions to run. Users are required to accept these permissions prior to installation. Below is a listing of the permissions for the Omron HeartAdvisor Android app and how we use them:

  1. Contacts: This permission is required in order for the HeartGuide to display your contact’s name when someone calls or sends messages.
  2. Location: This permission is required for device pairing via Bluetooth, which works by identifying nearby external devices through a scanning function.
  3. Photos/Media/Files: This permission is required because the HeartAdvisor app allows you to add a profile photo to your account. Although media and files are typically grouped together with the photos in your smart device, we will not use your media and files.
  4. Phone Calls: This permission is required in order to send call notifications to your HeartGuide.
  5. SMS: This permission is required in order to read and receive text message (SMS) notifications to your HeartGuide.

Please note, you do not have to allow access to these permissions. If you wish to review and/or opt out of these permissions, please navigate to your mobile device settings.

Why won’t the HeartAdvisor App transfer readings in the background?

The HeartAdvisor app will transfer data from HeartGuide in the background only if your app is running. If you or your mobile device’s operating system closes the app, it will not be able to transfer the readings in the background. In this case, relaunch the app and it will begin the transfer automatically.

How do I set goals on my HeartGuide?

Goals for the HeartGuide are set through the HeartAdvisor Click the “Profile” tab at the bottom of the user interface. Select the “Goals” card on the new screen and input your goals for daily steps, sleep and weight. Set your goals by clicking on the “SAVE” button at the top of the screen. The app will then auto-sync with your HeartGuide. You can see the progress of your goals by clicking the [FORWARD] button on your HeartGuide.

How do I enable “Sleep Mode” manually?

“Sleep Mode” can be enabled manually after turning off “Auto Sleep” in the HeartAdvisor app. Click the “Profile” tab at the bottom of the user interface. Select the “Auto Sleep” card on the new screen and tap the toggle button to disable “Auto Sleep.” The app will then auto-sync with your HeartGuide. Click the [START/STOP] button on your HeartGuide until the “Sleep Mode” symbol  appears.

Sleep Mode Icon

What do the various error messages on my HeartGuide mean?

When errors are displayed on your HeartGuide while taking measurements, please follow the instructions as indicated in the table below. The HeartGuide instruction manual explains the error codes in detail. If the error still persists after following the instructions, please contact Customer Service at 866.216.1333.

Error Displays Instructions
Irregular Heartbeat Remove the monitor and wait for another 2-3 minutes before taking another measurement. Please refer to section 3.1 of your instruction manual for additional information. If the error still continues to appear, we recommend that you consult with your physician.
Do not move icon Take another measurement without making any movements. Please refer to the steps in sub-section 3.1 of your instruction manual for additional information.
Position Device Icon This error message indicates that the monitor is not placed at the correct level while taking the measurement. Adjust the height of your wrist following the heart zone indicator on your HeartGuide. Please refer to the steps in sub-section 3.1 of your instruction manual.
Error Icon If the watch displays an error without any code, the Omron HeartAdvisor app is experiencing difficulty connecting with your HeartGuide. Follow the pairing instructions on the app.
Error1 Icon The watch displays this error when the band is not applied correctly on your wrist. Please adjust the band and attempt to take another measurement.
Error2 Icon The band is worn too loosely. Please apply the band correctly and take another measurement.
Error3 Icon The cuff was inflated exceeding the maximum allowable pressure. Do not touch your monitor while taking a measurement.
Error4 Icon You may have moved or talked during the measurement. Please take another measurement without moving or talking.
Error5 Icon The error indicates the band was moved during the measurement. Apply the band correctly and take another measurement.
Error7 Icon You may have moved your wrist up and down while taking the measurement. Please remain still and take another measurement without moving your wrist.
Error8 Icon This display indicates a temperature error. Take another measurement in a place with moderate room temperature.
Error9 Icon This error indicates that the band may be applied too tightly. Take another measurement after correcting the band.
Error123 Icon This error indicates a malfunction in the monitor. Turn off and restart the monitor.
Recharge Battery Icon This display shows the battery is depleted. Please recharge the battery.
Temperature Icon This error indicates the room temperature is too high to charge the battery. Please charge the battery at a moderate room temperature.

My Omron HeartAdvisor app for Android indicates that the “Notifications” feature is On, but I do not receive any notifications on my HeartGuide display. Why?

For Android users, the HeartAdvisor app requires special access permissions to display phone notifications on your HeartGuide. Follow the steps below to enable notifications on your HeartGuide.

    1.  Ensure that notifications are enabled for the Gmail app:
      “Settings > Apps and Notifications > Gmail > Notifications > Allow all notifications”Email notificationsGmail notifications 2

 

  1. Ensure that the Omron HeartAdvisor notification settings for the watch are turned On:
    “Profile >App and Watch Settings >Go to Watch Settings”
    Turn on

    Samsung Users:
    Turn on the special notification access for HeartAdvisor app.
    “Settings > Apps > Special Access > Notification Access”Samsung user 4Samsung user 5

    Google Pixel Users:
    Enable the special notification access of the Omron HeartAdvisor app.
    “Settings > Apps and Notifications > Advanced > Special App Access > Notification Access > Turn on HeartAdvisor”Google pixel 6

    LG Users:
    Enable the special notification access of Omron HeartAdvisor app. Always look for “Settings” or “General Settings” to find the application manager or apps listing.
    “Settings > Application Manager > Configure apps (hamburger menu icon) > Special access > Notification Access > Turn on HeartAdvisor

    LG user 7

     

How can I reset my HeartGuide monitor and clear all the data?

Press and hold both the [START/STOP] First button and the [HOME] Third button for at least 7 seconds. When the confirmation screen appears, press the [START/STOP] button to restore your monitor.

How do I turn off my HeartGuide monitor?

Press and hold both the center button [FORWARD] button and the third [HOME] button for more than 7 seconds.