Free Shipping On All Orders

FAQs: Webstore | Payment Options

What payment methods can I use?

We accept Visa®, MasterCard®, Discover®, American Express®, EuroCard, Diner’s Club®, Paypal® and JCB, as well as check cards and ATM cards if they are issued by one of these major credit card companies as long as they have US billing addresses. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure. If you use Paypal as your method of payment for a product that is on Pre Order or Back Ordered and it does not ship prior to 30 days after you place your order, your order will be automatically cancelled.

Should I use spaces or dashes when I enter my credit card number?

No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.

Does my billing address have to match the address on file with my credit card?

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

Why is my credit card being rejected?

There are many possible reasons for a credit card not being accepted:

–          The card is expired.

–          You have reached or exceeded your credit limit.

–          You have exceeded your daily charge limit.

–          A computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment you can contact Customer Service for help. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.

When will my credit card be charged?

Your credit card will be charged when your product is shipped. This includes any preordered or backordered products. If your items are shipped separately you will be billed each time a product is shipped.

How will the charge show up on my credit card?

The charge for your order will appear on your credit card as: “DRI*Omron Healthcare.”

Can I place an order without a credit card?

Yes. In addition to credit cards we accept Paypal. If you choose to pay by this method, you will receive instructions on how to send your payment once you submit your order.

Do I have to pay sales tax?

Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

Tax-exempt individuals and entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate with your order number or a copy of your invoice sent to omronhealthcare@speedymail.com. Please note that the billing or shipping address on the order must match the address on the certificate.

I have tax exempt status. How do I get a refund on the tax paid?

Tax-exempt individuals and entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate with your order number or a copy of your invoice sent to omronhealthcare@speedymail.com. Please note that the billing or shipping address on the order must match the address on the certificate.