FAQs: OMRON Wellness | OMRON Wellness Mobile App
The OMRON Wellness mobile app lets you transfer data from your BP monitor to your smartphone and upload your readings to the Wellness app and website.
A mobile app (or application) is software designed to run on your smartphone/hand-held device. The OMRON Wellness mobile app lets you wirelessly transfer data from your BP monitor to your smartphone or hand-held device and upload your readings to the Wellness app and website.
Click here for a complete list of compatible devices.
Both the iPhone and Android versions of the OMRON Wellness mobile app are free at their respective stores.
Download Free on App Store or Google Play
Follow the pairing instructions in the OMRON Wellness mobile app or view our video tutorials here.
The date and time on your OMRON Blood pressure monitor was not set when the reading(s) were taken. Please make sure to set the date and time on your blood pressure monitor so it can record the correct time. If the date and time is not set according to the blood pressure monitor instructions, all of your readings might not transfer to the OMRON Wellness Mobile app.
Go to the BP Monitor tab in the navigation toolbar and add your BP monitor.
IMPORTANT PAIRING NOTE: Before starting to pair your connected device, be sure your monitor is turned off.
No. The only time you’ll need to pair your devices again is if you select “Forget This Device” in your phone’s Bluetooth® settings.
If you don’t see pairing confirmation, please do the following.
- Make sure your BP monitor is turned off and close to your phone/device.
- Verify that Bluetooth® has been enabled on your phone.
- Confirm you have a working WiFi connection or cellular network.
If you are still unable to pair contact Customer Care at 866.216.1333 and select the option for “Connected Products”.
If you change the batteries in your blood pressure monitor, you need to set the date and time again on your blood pressure monitor and follow the steps to pair your device for the first time. If the date and time is not set according to instructions, all of your readings might not transfer to the OMRON connect app.
IMPORTANT PAIRING NOTE: Before starting to pair your connected device, be sure your monitor is turned off.
Tap the Transfer button on the bottom navigation menu.
No. However, there is a limit to the number of readings your BP monitor can store (check your instruction manual). When memory is full, the BP monitor will automatically delete the oldest readings. You should sync your data regularly to maintain a complete history.
If you don’t see your latest measurements, please check to make sure you have a working Wi-Fi connection or your blood pressure monitor screen is cleared. You can also clear the screen on your blood pressure monitor by pressing the “Start/Stop” button. Then, try to transfer your readings again.
Tap the “profile” icon in the navigation bar on the bottom of the app screen. Then, select “Personal Information”.
No, that’s not necessary; however, you do need to use the same password to log into both.
Yes, depending on the model and system. Please see the compatibility chart.
Yes, but you will also need to delete your OmronWellness.com account.
A gmail account is required to attach readings to an email. Please check to make sure you have gmail configured in your settings.
The gray icons at the bottom of the app screen are the new navigation toolbar. We simplified the hidden side navigation and made it viewable at all times.
We are now asking for access to your phone so that you can dial our customer care team from inside the app. If you wish, you can decline or turn off this feature in your phone’s settings.
Please make sure you have both a compatible device and operating system listed in our compatibility chart.If you continue to have issues, please view our video tutorialsor reach out to our customer service team 866.216.1333.