FAQs: Mira Frequently Asked Questions

What is the Omron TENS Mobile App?

A mobile app (or application) is software designed to run on your smartphone or tablet. The Omron TENS app allows you to wirelessly control the Avail Dual Channel Wireless TENS devices from your smartphone or hand held device, as well as track your pain and TENS therapy treatments.

Where can I download the OMRON TENS Mobile App?

Download Free on App Store or Google Play. The OMRON TENS Mobile App is only available in the United States, and is not supported in other countries.

 omron activity tracker

What is the warranty on Complete?

When used in accordance with your Instruction Manual, your Complete Blood Pressure Monitor + EKG device are warranted to be free from defects in materials and workmanship for a period of FIVE (5) YEARS from your date of purchase. This 5-year warranty period excludes your arm cuff and batteries.

When used in accordance with your Instruction Manual, your arm cuff is warranted to be free from defects in materials and workmanship for a period of ONE (1) YEAR from your date of purchase.

For more information, please refer to your Instruction Manual.

Can I place my smart device anywhere when recording an EKG?

No, you must place your smart device on the designated smartphone stand on your monitor to obtain the most accurate reading.

How many readings can I take before I need to change the batteries?

With new alkaline batteries, you can take approximately 300 readings before needing to replace them.

What is the difference between Heart Rate and Pulse Rate?

Your Heart Rate is the number of times your heart beats in the span of one minute, and is measured using EKG technology. Your Pulse Rate refers to how many times your arteries expand and contract within one minute, and is measured using a blood pressure monitor. Heart Rate and Pulse Rate are calculated differently, and there may be a difference between both values. For more information, please refer to your Instruction Manual.

Can I measure my blood pressure and EKG simultaneously?

Yes, you can measure your blood pressure and EKG at the same time. You can also take a blood pressure measurement and record an EKG separately.

Why isn’t my first EKG reading visible in the app?

Due to FDA regulations, your first EKG reading will not be visible until a U.S. board-certified cardiologist reviews your first reading. The cardiologist will review your reading for free and will provide a medical interpretation within 24 hours. While the cardiologist is preparing your report, you will not be able to record any additional EKGs. After you receive your report notification by email, you will then be able to view and record additional EKGs.

Which smart devices are compatible with Complete?

Please refer to our device compatibility matrix.

Does it matter which arm I use to take a measurement?

No, it does not matter which arm you use to take a blood pressure measurement, but we recommend that you use the same arm each time to ensure your readings are the most accurate. Your blood pressure readings can differ between your right arm and your left arm. If your blood pressure readings between both arms differ substantially, check with your physician to determine which arm to use for your measurements going forward.

Can I use my Complete without pairing it to a smart device?

Yes, you can measure your blood pressure without pairing your Complete to a smart device. However, to use the EKG measurement function, you must be paired to a smart device and connected to the OMRON Connect mobile app.

How do I set the date and time on my Complete?

Pair your monitor with your smartphone to automatically set the date and time.

What type of batteries do I have to use with my Complete?

4 ‘AA’ alkaline batteries. Replace all 4 batteries at the same time when the low battery symbol is displayed on your device.

Which OMRON mobile app should I use with my Complete™?

Complete only works with the OMRON Connect app.

How do I change the setting on my HeartGuide to wear on my right wrist?

To wear your HeartGuide on your right wrist:

  1. Press and hold both [START/STOP] button and [FORWARD] button for more than 3 seconds.
  2. Press the [HOME] button for the wrist setting.
  3. Press the [HOME] button to wear your HeartGuide on your right wrist.

Please note that wearing HeartGuide on your left wrist is the default setting.  The current setting is indicated by a bracket surrounding it.

Why are my blood pressure readings high in the Omron Connect app?

The Omron Connect app uses the most current American College of Cardiology (ACC) and American Heart Association (AHA) guidelines to categorize your blood pressure readings.  These guidelines changed in November 2017, so it is best to refer to the ACC/AHA guidelines below.

For more information on these guidelines, please visit https://www.heart.org/en/health-topics/high-blood-pressure/understanding-blood-pressure-readings

Why is my data from the Omron Wellness app not transferring to the Omron Connect app?

We are sorry for the inconvenience, but rest assured your data is not lost.  We are currently facing issues migrating some of your data from the Omron Wellness app to the Omron Connect app.  Once the issue is resolved, you will be able to see all of your data in the Omron Connect app.

Please remember, you can always view and download your data by logging into https://omronwellness.com/Home/Landing with your Omron Wellness mobile app username and password.

Why can’t I login to the Omron Connect app after migrating from the Omron Wellness app?

You are able to use your current Omron Wellness username (email address) to login to the Omron Connect app.  We cannot migrate your password from the Omron Wellness app as it is secured for your safety.  Thus, you cannot use your Omron Wellness password to login to the Omron Connect app.  In order to log into the Omron Connect app, you will need to reset your password.  You can reset your password by clicking the “Forgot Password” link on the login page of the Omron Connect app.

We are currently facing issues in migrating some of your data from Omron Wellness to the Omron Connect app.  Rest assured, your data is not lost.  Once the issue is resolved, you will be able to see all your data in the Omron Connect app.

Why is my blood pressure data not sharing with (or has been deleted from) Apple Health?

In order for the Omron Connect app to share your blood pressure data with Apple Health, Apple Health needs to be enabled within the Connect App.  If you have enabled this in the past, you may have to re-enable this setting to share your data.

Steps to enable Apple Health in the Omron Connect App

  1. Log into the Omron Connect app
  2. Go to settings
  3. Select “Connect with Health”

If you continue to experience issues, please contact customer service at 866.216.1333 or email us at support@omronhealthcare.com.  Customer service agents are also available over live chat at www.omronhealthcare.com.

Where can I find the ACC/AHA blood pressure guidelines within the Omron Connect app?

To reference the ACC/AHA guidelines within the Omron Connect app, navigate to the blood pressure history screen.  Below the graph, tap “Learn more.”

What kind of batteries are included with HeartGuide?

HeartGuide uses a rechargeable battery and includes a USB charging cable.

Are there any videos available to help me better understand how to use HeartGuide?

HeartGuide videos can be found here.

Does HeartGuide only provide blood pressure data?

HeartGuide also can track steps, distance, aerobic steps, calories burned, hours slept and awake time, as well as low or high movement during sleep.

Will HeartGuide display all of my metrics, or do I have to use the app on my smart device to see all of my measurement data?

Only your last measurement, or input data will be displayed. To view the rest of your history, you will need to use the app.

Which OMRON app works with HeartGuide?

HeartGuide only works with the HeartAdvisor™ app by OMRON.

Can I use HeartGuide without pairing to a smart device?

When using HeartGuide without a smart device, you can take only blood pressure measurements. You will not be able to view your prior readings that have been stored in the memory, you will need to pair to the app to view history.

Can I wear HeartGuide in the shower?

Your monitor does not have water-resistant functionality. Do not immerse your monitor in water.

Can I wear HeartGuide while swimming?

Your monitor does not have water-resistant functionality. Do not immerse your monitor in water.

Can I use HeartGuide on both my right and left wrists?

You can use HeartGuide on either your right, or your left wrist. Blood pressure can differ between the right and left wrists, and readings can be different. OMRON® recommends always using the same wrist when measuring blood pressure. Consult with your physician to determine which wrist you should use for your measurements.

How many readings will HeartGuide store?

Blood pressure readings – up to 100; Activity data – up to 7 days; Sleep data – up to 7 times; Event data – up to 100 events.

What is included in the box?

Included in the box: HeartGuide wearable blood pressure monitor, charging clip & cable, AC adapter, two replacement cuff covers, paper sizing guide, instruction manual and quick start guide.

How long does it take to fully charge the battery?

It takes about 1.5-2 hours to fully charge once the battery is empty.

How long can I expect the battery to last?

Once fully charged, the battery will last for approximately 2 days, depending on use and storage conditions.

Is HeartAdvisor app available for both iOS and Android phones?

Yes, HeartAdvisor app is available for both iOS and Android phones.

What kind of activity measurements will HeartGuide track?

The following items will be measured: Steps, Calories burned, Distance, Aerobic steps.

What are Aerobic Steps?

Aerobic Steps are a more rigorous pattern of walking. HeartGuide detects Aerobic Steps when you walk more than 60 steps per minute and/or more than 10 minutes continuously.

What do the terms “Asleep Time,” “Low Movement,” and “High Movement” mean when referring to Sleep Mode?

While you sleep, HeartGuide detects your body movement as described below:

“Asleep Time” corresponds to Restless Level 0, when you are in deep sleep and it becomes harder to be awakened because your body becomes less responsive to outside stimuli. For more information, please consult your instruction manual.

“Low Movement” corresponds to Restless Level 1, when your body begins to enter a deep sleep stage. As the body prepares for deep sleep, the body temperature begins to drop and heart rate slows. During this stage, eye movement will slow or stop, and brain wave activity becomes slower, causing less movement. For more information, please consult your instruction manual.

“High Movement” corresponds to Restless Level 2, which happens during light sleep, when you are more restless as you drift in and out of sleep. In this stage, the eyes move slowly and muscle activity slows, but you can still be awakened easily. During high movement light sleep, some people may experience sudden muscle contractions preceded by a sensation of falling. For more information, please consult your instruction manual.

I transferred data to the HeartAdvisor app without an internet connection, then deleted the app from my phone. Why did I lose my data?

A reliable internet connection is necessary for the app to retain your transferred data. Please make sure to connect to the internet before deleting the Omron HeartAdvisor app from your smart device.

Why is location permission requested when installing the Omron HeartAdvisor US app for Android?

Per Google’s Android requirements, location recognition must be enabled for readings to be transferred from your HeartGuide to your mobile device.

Why can’t I see my transferred data on the HeartAdvisor app after I kill the app during the transfer process?

Killing (or force-quitting) the app while a data transfer is in progress (either manually or through AutoSync) might lead to data loss. You will not be able to view the data in the HeartAdvisor mobile app if you kill the app during a transfer.

Why is my phone or tablet no longer compatible with the latest version of the Omron HeartAdvisor app?

While some other devices and operating systems may have worked in the past or on occasion, new updates may prevent them from working in the future. Please refer to the latest complete listing of compatible devices.

Can I manually add or remove blood pressure readings in the HeartAdvisor mobile app?

Yes, you can manually add or remove blood pressure readings in the app. To add a blood pressure reading, navigate to the bottom of your dashboard and click “Add Reading.” In the new window, add your data in the specified fields, then click “Add” in the upper-right corner of the window. To remove a blood pressure reading, navigate to the “History” section of the user interface and click the “Blood Pressure” card on the new screen. Locate the reading you wish to remove from the list on the bottom half of the screen and swipe left to reveal a red trash can. Tap the trash can to remove the reading.

What happens if I take a reading before pairing my HeartGuide to my mobile device?

If you take a reading before pairing HeartGuide to your mobile device, the data will not upload to the Omron HeartAdvisor app. You must pair your HeartGuide with your mobile device first for the app to gather and retain data.

Where can I download the OMRON HeartAdvisor mobile app?

Download the OMRON HeartAdvisor mobile app for free on the App Store or Google Play. The OMRON HeartAdvisor mobile app is only available in the United States and is not supported in other countries.

https://itunes.apple.com/us/developer/omron-healthcare-inc/id883492521

How much does the Omron HeartAdvisor mobile app cost?

Unlimited usage of the Omron HeartAdvisor mobile app is included with your purchase of a HeartGuide™ wearable blood pressure monitor.  This includes future updates to the app.

What mobile devices and Omron Products are compatible with the Omron HeartAdvisor mobile app?

Click here for a complete list of compatible devices.

What is the Omron® HeartAdvisor™ mobile app?

A mobile app (or application) is software designed to run on your smartphone or tablet. The Omron HeartAdvisor mobile app lets you wirelessly transfer data from your blood pressure monitor to your smartphone or hand-held device and upload your readings to the app.

How will I know if my wrist is positioned correctly for a precise blood pressure measurement?

HeartGuide includes the OMRON “Heart Zone Indicator” to help position your wrist correctly at your heart zone during measurement.

Can I set up reminder notifications with HeartGuide?

Yes. The HeartGuide reminder function will alert you at a specific time of day with vibration and the “Reminder” icon on the display. The time for the reminder can only be set on the app.

Does HeartGuide have a notifications feature?

Your monitor receives a notification (phone call, message and email) from your smart device. When your monitor receives a notification, your HeartGuide will gently vibrate. The notifications feature can be toggled on or off through your HeartAdvisor app.

What kind of sleep measurements will HeartGuide track?

The following items will be measured:  Sleep period time, Awake time.

How does HeartGuide™ measure my blood pressure?

HeartGuide uses the traditional, clinically validated oscillometric method to measure blood pressure, which will inflate the cuff around your radial artery in your wrist to obtain a blood pressure reading.  It’s the same method used in your doctor’s office.

Are the cuffs on HeartGuide removable or interchangeable in order to change the cuff circumference size?

The cuffs are not removable on HeartGuide.

What is Walking Stride?

Walking Stride is the distance (length) covered in an average step, either from heel to heel or toe to toe.

How am I able to get notifications (email, SMS, calls) on my HeartGuide?

In your HeartAdvisor app, go to Profile — > App and Watch settings ->  Go to Watch Settings and enable notifications for Call, Gmail, Mail, SMS, HeartAdvisor App.

If I restore my HeartGuide to its original default settings, how do I transfer my data?

Upon restoring your HeartGuide to its original default settings, the HeartGuide will forget the pairing information and your smart device will no longer sync with it. In order to re-sync the devices, you will need to delete the pairing information from the Bluetooth settings of your smart device. Remove the paired device from the “Manage Device” section of the HeartAdvisor app and then begin the pairing process again.

How do I re-pair my HeartGuide to my smart device?

For Android Users

  1. First, unpair your HeartGuide: To unpair HeartGuide from the HeartAdvisor app, select “Profile > Connected Device > Unpair.”
  2. Next, pair your HeartGuide again: To pair HeartGuide to the HeartAdvisor app, select “Profile > Connected Device.” You will then be prompted to follow the pairing instructions. Make sure your HeartGuide is in Bluetooth pairing mode by pressing and holding the [HOME] button on the watch for more than three seconds.

 

 For iOS Users

  1. First, unpair your HeartGuide: To unpair HeartGuide from the HeartAdvisor app, select “Profile > Connected Device > Unpair.” The prompt will also ask you to delete the Bluetooth settings from your smart device. Go to “Settings > Bluetooth.” Select HeartGuide from “My Devices” and choose the “Forget This Device” option. Switch the OFF to ON in your Bluetooth settings to ensure the device is disconnected properly.
  2. Next, pair your HeartGuide again: To pair HeartGuide to your device, pairing is enabled from the “Profile > Connected Device” screen. You will then be prompted to follow the pairing instructions. Make sure your HeartGuide is in Bluetooth pairing mode by pressing and holding the [HOME] button on the watch for more than three seconds. The screen will prompt for a Bluetooth pairing request, confirm ‘Pair’ and your smart device will guide you through the pairing instructions.

How is my blood pressure average calculated in the dashboard of the Omron HeartAdvisor app? Is it different than the blood pressure average shown on the History tab?

The blood pressure average calculated on the dashboard of the Omron HeartAdvisor app is the same as the average shown on the History tab. The app calculates averages based on your readings over time. For example, if you have taken three blood pressure readings, the app will calculate the average by adding those three readings together, then dividing by 3 (rounded to the nearest whole number). If the point after the decimal is greater than or equal to 5, it is rounded to the next higher whole number, and if the point after the decimal is less than 5, it is rounded to the previous whole number. For example, 96.5 is displayed as 97 and 96.4 is displayed as 96.

How do I enable the Bluetooth setting on my HeartGuide?

The Bluetooth setting on your HeartGuide is enabled by default, but if it becomes disabled, press and hold the [HOME] button for at least three seconds when your monitor is in “pairing mode.”

Why won’t my HeartGuide connect to the HeartAdvisor mobile app?

Your HeartGuide cannot connect to the HeartAdvisor app for multiple reasons:

  1. Your mobile device is more than 10 feet away from the HeartGuide.
  2. Your HeartGuide is in charging mode.
  3. You are using the HeartGuide to take a blood pressure reading.
  4. The bluetooth on your HeartGuide is disabled.
  5. While pairing for the first time, your HeartGuide is not in “pairing mode.”
  6. While re-pairing your HeartGuide, it is not in “pairing mode.” Make sure your HeartGuide is in Bluetooth pairing mode by pressing and holding the [HOME] button on the watch for more than three seconds.

How do I set up reminder notifications on my HeartGuide?

HeartGuide reminders can only be set up using the Omron HeartAdvisor Navigate to the “Reminders” section on the lower main menu of the app. You can set up to five recurring reminders for your HeartGuide, which once activated, will display on the date and time you chose, accompanied by a light vibration.

What is an Event?

An Event is any action you would like to document using your HeartGuide and the corresponding HeartAdvisor app. Some examples of an Event are:

The time you ate

The time you took your medication

The time you exercised

Record an Event by pressing and holding the center button on your HeartGuide for three seconds. The word “Record” will appear on the watch face. Open the HeartAdvisor app and access your Profile (on the bottom right of the lower menu). Scroll down and select “Events.” An entry will be posted for the time at which you pressed the center button on your HeartGuide. Click on “Add Note” to enter details about your event.

How do I turn off my HeartGuide monitor?

Press and hold both the center button [FORWARD] button and the third [HOME] button for more than 7 seconds.

How can I reset my HeartGuide monitor and clear all the data?

Press and hold both the [START/STOP] First button and the [HOME] Third button for at least 7 seconds. When the confirmation screen appears, press the [START/STOP] button to restore your monitor.

What do the various error messages on my HeartGuide mean?

When errors are displayed on your HeartGuide while taking measurements, please follow the instructions as indicated in the table below. The HeartGuide instruction manual explains the error codes in detail. If the error still persists after following the instructions, please contact Customer Service at 866.216.1333.

Error Displays Instructions
Irregular Heartbeat Remove the monitor and wait for another 2-3 minutes before taking another measurement. Please refer to section 3.1 of your instruction manual for additional information. If the error still continues to appear, we recommend that you consult with your physician.
Do not move icon Take another measurement without making any movements. Please refer to the steps in sub-section 3.1 of your instruction manual for additional information.
Position Device Icon This error message indicates that the monitor is not placed at the correct level while taking the measurement. Adjust the height of your wrist following the heart zone indicator on your HeartGuide. Please refer to the steps in sub-section 3.1 of your instruction manual.
Error Icon If the watch displays an error without any code, the Omron HeartAdvisor app is experiencing difficulty connecting with your HeartGuide. Follow the pairing instructions on the app.
Error1 Icon The watch displays this error when the band is not applied correctly on your wrist. Please adjust the band and attempt to take another measurement.
Error2 Icon The band is worn too loosely. Please apply the band correctly and take another measurement.
Error3 Icon The cuff was inflated exceeding the maximum allowable pressure. Do not touch your monitor while taking a measurement.
Error4 Icon You may have moved or talked during the measurement. Please take another measurement without moving or talking.
Error5 Icon The error indicates the band was moved during the measurement. Apply the band correctly and take another measurement.
Error7 Icon You may have moved your wrist up and down while taking the measurement. Please remain still and take another measurement without moving your wrist.
Error8 Icon This display indicates a temperature error. Take another measurement in a place with moderate room temperature.
Error9 Icon This error indicates that the band may be applied too tightly. Take another measurement after correcting the band.
Error123 Icon This error indicates a malfunction in the monitor. Turn off and restart the monitor.
Recharge Battery Icon This display shows the battery is depleted. Please recharge the battery.
Temperature Icon This error indicates the room temperature is too high to charge the battery. Please charge the battery at a moderate room temperature.

How do I enable “Sleep Mode” manually?

“Sleep Mode” can be enabled manually after turning off “Auto Sleep” in the HeartAdvisor app. Click the “Profile” tab at the bottom of the user interface. Select the “Auto Sleep” card on the new screen and tap the toggle button to disable “Auto Sleep.” The app will then auto-sync with your HeartGuide. Click the [START/STOP] button on your HeartGuide until the “Sleep Mode” symbol  appears.

Sleep Mode Icon

How do I set goals on my HeartGuide?

Goals for the HeartGuide are set through the HeartAdvisor Click the “Profile” tab at the bottom of the user interface. Select the “Goals” card on the new screen and input your goals for daily steps, sleep and weight. Set your goals by clicking on the “SAVE” button at the top of the screen. The app will then auto-sync with your HeartGuide. You can see the progress of your goals by clicking the [FORWARD] button on your HeartGuide.

Why won’t the HeartAdvisor App transfer readings in the background?

The HeartAdvisor app will transfer data from HeartGuide in the background only if your app is running. If you or your mobile device’s operating system closes the app, it will not be able to transfer the readings in the background. In this case, relaunch the app and it will begin the transfer automatically.

Why does the Omron HeartAdvisor app for Android require so many permissions prior to use?

The Omron HeartAdvisor app requires specific permissions to run. Users are required to accept these permissions prior to installation. Below is a listing of the permissions for the Omron HeartAdvisor Android app and how we use them:

  1. Contacts: This permission is required in order for the HeartGuide to display your contact’s name when someone calls or sends messages.
  2. Location: This permission is required for device pairing via Bluetooth, which works by identifying nearby external devices through a scanning function.
  3. Photos/Media/Files: This permission is required because the HeartAdvisor app allows you to add a profile photo to your account. Although media and files are typically grouped together with the photos in your smart device, we will not use your media and files.
  4. Phone Calls: This permission is required in order to send call notifications to your HeartGuide.
  5. SMS: This permission is required in order to read and receive text message (SMS) notifications to your HeartGuide.

Please note, you do not have to allow access to these permissions. If you wish to review and/or opt out of these permissions, please navigate to your mobile device settings.

I changed my mobile device and now I am unable to pair my HeartGuide. How do I pair my HeartGuide to my new mobile device?

For Android Users

  1. First, you must transfer all of your HeartGuide readings to the HeartAdvisor app in your old phone, and then unpair the HeartGuide from the app.
  2. Next, reset the HeartGuide by pressing and holding both the First button [START/STOP] and the Third button [HOME] for at least 7 seconds.
  3. Finally, install the Omron HeartAdvisor app on your new mobile device, and follow the pairing instructions in your instruction manual to pair your HeartGuide with your new device.

 

For iOS Users

  1. First, you must delete the pairing information from your old mobile device to avoid a syncing issue.
  2. Next, install the Omron HeartAdvisor app on your new mobile device, and follow the pairing instructions in your instruction manual to pair your HeartGuide with your new device.

What should I do if my mobile device is lost or stolen?

When you get a new mobile device, re-install the Omron HeartAdvisor app and update your password by selecting “forgot password” on the app homepage as soon as possible. From there, you must pair your new mobile device to your HeartGuide. Please follow the pairing instructions in your instruction manual to pair your HeartGuide with your new mobile device.

I deleted the Bluetooth settings from my smart device. How do I pair the device with my HeartGuide again?

For Android Users

When you delete the Bluetooth settings of your HeartGuide from your phone, the HeartGuide will immediately disconnect from the HeartAdvisor app. When the Bluetooth settings are restored, the app will automatically synchronize to your HeartGuide within a few minutes. Relaunching the app will also auto-reconnect it with your HeartGuide.

For iOS Users

Relaunching your HeartAdvisor app will prompt a Bluetooth pairing request. You must confirm through the app that your HeartGuide will need to be paired. If you inadvertently cancel the pairing request, you can alternatively click the “Sync” option on the HeartAdvisor dashboard screen, which will prompt another Bluetooth pairing request.

In the Omron HeartAdvisor app, what do the listed BMI categories mean?

Body Mass Index (BMI) is a measurement of a person’s weight with respect to his/her height. A high BMI can be an indicator of excess body weight. BMI can be used to screen for weight categories that could potentially lead to health problems, but should not be used as an exclusive indicator of body fatness or health of an individual.

BMI Weight Status
Below 18.5 Underweight
18.5 – 24.9 Normal or Healthy Weight
25.0 – 29.9 Overweight
30.0 and Above Obese

 

Source : https://www.cdc.gov/healthyweight/assessing/bmi/adult_bmi/index.html

My Omron HeartAdvisor app for Android indicates that the “Notifications” feature is On, but I do not receive any notifications on my HeartGuide display. Why?

For Android users, the HeartAdvisor app requires special access permissions to display phone notifications on your HeartGuide. Follow the steps below to enable notifications on your HeartGuide.

    1.  Ensure that notifications are enabled for the Gmail app:
      “Settings > Apps and Notifications > Gmail > Notifications > Allow all notifications”Email notificationsGmail notifications 2

 

  1. Ensure that the Omron HeartAdvisor notification settings for the watch are turned On:
    “Profile >App and Watch Settings >Go to Watch Settings”
    Turn on

    Samsung Users:
    Turn on the special notification access for HeartAdvisor app.
    “Settings > Apps > Special Access > Notification Access”Samsung user 4Samsung user 5

    Google Pixel Users:
    Enable the special notification access of the Omron HeartAdvisor app.
    “Settings > Apps and Notifications > Advanced > Special App Access > Notification Access > Turn on HeartAdvisor”Google pixel 6

    LG Users:
    Enable the special notification access of Omron HeartAdvisor app. Always look for “Settings” or “General Settings” to find the application manager or apps listing.
    “Settings > Application Manager > Configure apps (hamburger menu icon) > Special access > Notification Access > Turn on HeartAdvisor

    LG user 7

     

Can I let someone else use my HeartGuide to take a blood pressure reading?

HeartGuide and the HeartAdvisor mobile app are personalized tools to help you monitor and gather customized insights about your heart health. Since data gathered from your HeartGuide is automatically transferred to your personal HeartAdvisor account, it is not advisable to share the device with others. However, to allow someone else to use the device, make sure to transfer all of your personal blood pressure readings to your HeartAdvisor app account so there is no data left in the HeartGuide device memory. From there, you must unpair HeartGuide from your HeartAdvisor app and remove it from the Bluetooth settings on your mobile device.

Additional users of your HeartGuide will need to set up their own Omron HeartAdvisor accounts by downloading the app. Once a new user account is created, your HeartGuide can then be paired to the person’s HeartAdvisor mobile app to gather readings and insights.

How do I clean the NE-U100 nebulizer?

Download and follow the full cleaning instructions here.

How is a Peak flow Meter used?

Attach the appropriate size mouthpiece on the input side of the Peak Flow Meter. Slide the indicator to the bottom (zero) side of the scale. Take a deep breath, put your mouth tightly over the mouthpiece and blow out hard and fast as possible, a short sharp blast. You do not have to expel all of the air in your lungs. The final position of the indicator is your PEFR (peak expiratory flow rate).

I am unable to Pair/Sync my Blood Pressure Monitor because

1.  I migrated from the Omron Wellness App or updated to the latest version of the Omron Connect App
2.  I changed the batteries or reset my Blood Pressure Monitor
3.  I am continuously getting an error while syncing my Blood Pressure Monitor

If you are unable to pair/sync your Blood Pressure Monitor to the Omron Connect Mobile App, please follow the steps mentioned below:

1.  Remove the blood pressure monitor from your account
     a.  Go to Settings -> Blood Pressure Settings -> Manage Devices in the App
     b.  On your Blood Pressure Monitor tap “Unpair device” to remove the device you’re your account. If you do not see your Blood Pressure Monitor, then continue to Step 2.

2.  Go to Settings App on your smart device and remove the Omron device from Bluetooth settings.
     a.  Steps to remove the Blood Pressure Monitor from the Bluetooth Settings on iOS smart devices
            1.  Open the Settings app on the phone
            2.  Locate “Bluetooth” and tap it
            3.  Check the list of “MY DEVICES” and find a device that starts with “HEM” or “BP”.
            4.  For each of these devices, Tap the “i” button on right against these device.
            5.  Tap on “Forget This Device” button to remove from Bluetooth.
     b.  Steps to remove Blood Pressure Monitor from Bluetooth Settings on Android smart devices
            1.  Open the Settings app on the phone
            2.  Locate “Bluetooth” and tap it
            3.  Check the list of “Paired devices” and find any device with “BLEsmart…”.
            4.  Unpair the device starting with “BLEsmart….” from Bluetooth settings

3.  Open Omron Connect App . On the Home screen, tap “Add blood pressure” and then Pair the Blood Pressure Monitor and start syncing your Blood Pressure readings

Bluetooth settings will look like the images below:
iOS

Android

NOTE: Please check with the Smart device provider to locate Bluetooth settings on your smart device.

How do I pair the same Blood Pressure monitor again to my profile?

Please make sure to remove the Bluetooth® profile of the Omron device from Phone settings. Then unpair the Blood Pressure monitor from the Mobile App and follow the instructions to pair it again.

I transferred data to the Mobile Application without an Internet connection. Then I deleted the Mobile Application from the phone. My data is lost.

Please make sure to connect to the Internet before deleting the Mobile Application from your smartdevice. This is an offline App, which allows you to use the App without an internet connection. However, connecting to the Internet will back-up your data to the Cloud. In that case, no data will be lost. If Mobile Application is deleted before connecting to the Internet, data stored on the smartdevice will be lost.

Will I be able to manually add or remove Blood Pressure readings in the mobile app?

Yes, those functions are supported.

What devices and Omron Products are compatible with the Omron Connect Mobile App?

Click here for a complete list of compatible devices.

How do I dispose of the device?

Dispose of the device and battery in accordance with the local government regulations.

How can I view Help Information within the app?

You can view Help Information within the app by tapping the question mark icon that appears at the bottom of your screen to the right of the gear or Settings icon.

What does the Yellow Triangle with an exclamation point in the middle of it mean?

This symbol is displayed when there is a notification in the app. It will appear in the right corner above the device name (i.e. A or B) and/or in the right corner above the help button, which appears at the bottom of the screen to the right of the gear or Settings button and is symbolized by a question mark.

How do I reset the device?

To reset the device you must press the Reset button located on the back of the device with a pen or something with a tip the size of a safety pin.

Is there an auto power off function?

Yes, the device power will automatically turn off 10 minutes after the therapy is complete, the pad has been removed from your body, or the therapy has been paused.

How do I view my Treatment/Session Log?

You can view your past treatments in your Treatment/Session Log. It is located in the Settings tab located on the bottom of the app next to the Notepad symbol. Once you click the Settings tab, you will be able to see a Treatment/Session Log tab located at the bottom. Click that, and it will show your previous treatments and pain history recorded for each treatment.

How can I save a specific therapy as one of my Favorites for future use?

Tap the red outline of the heart, while using a specific therapy. Once you have saved it to your Favorites, the heart will appear fully red. The button for selecting the therapy as a Favorite can be seen in the top left hand corner of the app during use.

If I am doing two therapies at once, can I control both therapies from one screen instead of having to flip back and forth between screens?

Yes, press the icon located in the top right of the treatment (right under Device B) that looks like a phone being rotated from Portrait to Landscape view.  Once clicked, you will see both therapies at once in a Landscape view.

How do I increase or decrease the intensity during my therapy session?

During treatment on the online application, you will see a “+” sign along with a  “-” sign. During the therapy session, click either the “+” sign to increase intensity or “-” to decrease the intensity level.

Where does it tell me how to place the pads on my body?

In the Therapy Setting Screen where you select which body location you want to treat, select the area of the body you want to treat with the respective device. Then, tap the icon on the screen that looks look like a pad used for the device with a question mark inside of it. By tapping this icon, you will be able to see the proper pad placement for the respective area of the body in which you selected to treat.

What does it mean when the device blinks in different colors?

You can refer to page 12 the Instruction Manual for a chart listing the meaning of each Display of Indicator Lights.  Click here for a quick link to the Instruction Manual.

How do I pair the Avail TENS devices with my smartphone?

Press the power button on both devices, and make sure to open the application once downloaded from the App Store or Google Play. Make sure to follow the instructions on the application. Once the device(s) is paired successfully, there will be a steady green light on both devices.

Does my Bluetooth® on my smartphone need to be turned on in order for the devices to pair?

The Omron Avail does require Bluetooth in order to connect your smartphone to the devices, and in order to control them via an app on, which can be downloaded on any smartphone from the App Store or Google Play.

How do I clean the device?

First, turn the device off. Clean the device with a lightly moistened cloth and wipe gently. DO NOT use chemicals (like thinner or benzene). DO NOT let water get into the internal area of the device.

How do I clean the pads?

To clean the ADHESIVE side of the pads, wipe the surface with a soft cloth moistened with water. Be sure not to use a paper substitute, as this will leave behind more debris. To clean the NON-ADHESIVE side of the pads, wipe the surface with a soft cloth moistened with water or a neutral detergent, then wipe the surface with a dry, soft cloth to remove extra water.

How long do the Pads last?

With proper storage and use, you may extend the life of your pad to 30 uses. The life of the pads may vary due to skin and storage conditions. New pads can be purchased by calling 866.216.1333 or online at OmronHealthcare.com.

How do I attach the Avail TENS devices to the pads?

For first time users, remove the pad from the sealed plastic bag. To attach the device to the pads, attach the connector to the connection hole and push the device until it clicks into place. You can also refer to the Instruction Manual.

How do I know which is Device A and which is Device B?

The device that is connected first will be referred to as device “A” on the app. The device that is connected second will be referred to as device “B”. When you select either device A or B on the application, the corresponding device will blink Green.

How can I tell how much charge each device currently has?

In the Therapy Setting Screen on the app, where you select which part of the body you want to treat, the devices have their own respective A and B icons at the top of the screen. To the right of the A and B icons, a tiny battery symbol can be seen. Here is where you can see if your device is fully charged, half full, or low. Please also refer to the Instruction Manual under “Parts Names and Functions of the Omron TENS App”.  There you will see a chart showing all of the symbols for these various levels of battery and what they will look like on the app screen.

How long will the battery last on my Avail TENS devices?

The rechargeable battery will last up to 500 uses when fully charged under the following conditions: the new battery was fully charged and used one time per day in normal temperatures. Overall, the battery life will depend on usage and storage conditions. Please Note: If the device hasn’t been used for more than three months, charge the device.

How do I charge my Avail TENS devices?

Connect the AC adapter plug to the AC adapter jack on the charger. Then simply insert the AC adapter into an outlet. Finally, set the TENS device on the charger to initiate charging.

What is the recommended time I should use for a treatment?

It is recommended that one session using either the TENS or Microcurrent should last 30 minutes. Treatment times up to 60 minutes for TENS and 180 minutes for Microcurrent are an option given within the device as well.  The maximum amount of TENS treatments you should have in one day is three, while you can do an unlimited number of sessions in a day of Microcurrent.

If treating two different pain locations on the body at once, how far apart can the two separate pads get to each other?

If doing two therapies, the pads should be a minimum of one inch apart from each other.  The pads should never touch or overlap.

Can the devices be used separately?

These devices can be used separately. Additionally, Device A can administer a different treatment type and length than Device B.

What is the difference between TENS Therapy and Microcurrent Therapy?

TENS is a therapy that has been used for over 30 years by medical professionals, such as physical therapists and chiropractors.  Our TENS devices have various modes which use different methods of moving the electrical currents throughout the muscle in order to administer the treatment. Microcurrent is a therapy that applies extremely small (less than one microampere) electrical currents to the nerves using electrodes placed on the skin.

What is the Intended use of the Avail Wireless Dual Channel TENS?

The device is intended for the use of pain associated with sore or aching muscles of the lower back, arms, legs, shoulders, or feet due to strain from exercise, work or normal household activities.  When used for the symptomatic relief and management of chronic, intractable pain and relief of pain associated with arthritis, use the Tap, Shoulder, Arm or Leg mode of stimulation.  Environments of Use: Clinics, hospital and home environments.  Patient Population: Adult.

What is your return policy?

The Omron Healthcare webstore accepts returns within 30 days from the original shipping date. All returned items must be in their original box and include all packing material. Shipping and handling fees are not refundable. The customer is responsible for return shipping costs. All refunds will be credited back to the original method of payment within 7-10 business days of receiving the returned item at our warehouse.

I have tax exempt status. How do I get a refund on the tax paid?

Tax-exempt individuals and entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate with your order number or a copy of your invoice sent to support@omronhealthcare.com. Please note that the billing or shipping address on the order must match the address on the certificate.

How do I clean the NE-U22V nebulizer?

Download and follow the full cleaning instructions here.

How is a Peak Flow Meter used?

Attach the appropriate size mouthpiece on the input side of the Peak Flow Meter. Slide the indicator to the bottom (zero) side of the scale. Take a deep breath, put your mouth tightly over the mouthpiece and blow out hard and fast as possible, a short sharp blast. You do not have to expel all of the air in your lungs. The final position of the indicator is your PEFR (peak expiratory flow rate).

Can I file an insurance claim for the purchase of my Nebulizer System or Peak Flow meter?

Consumers should contact their individual insurance company to determine whether the purchase of a nebulizer system or peak flow meter is covered by their insurance.
Your Insurance company may ask for the CPT code:

Nebulizer System:
General aerosol treatment non-pressurized – CPT 94640
First treatment: CPT 94664
Second treatment: CPT 94665

What system is the Omron Driver compatible with?

The Omron Driver works on Windows PCs and OS X for Mac users.

I’ve uploaded my data, why can’t I see it?

There may be a brief delay before your data is available in your dashboard.

How do I transfer data to OmronWellness.com with the Omron Driver?

  1. Log in to your Omron Wellness account
  2. Connect your device to your PC
  3. Select your compatible Omron device on screen
  4. Click Upload Data and/or Start Upload and follow the instructions on screen

How do I install the driver?

After creating your Omron Wellness account, go to your dashboard and select the Omron Driver in the helpful links section. Follow the on screen instructions.

Where can I find the Omron driver?

The driver can be downloaded from the helpful links section of your Omron Wellness Dashboard.

Do I need to download the Omron Driver again?

Yes, the new Omron Driver is required to upload data into your Omron Wellness account.

I already have an account for OmronFitness.com, can I use that email and password?

Yes, we have migrated your account and data to OmronWellness.com.

Do I need an Omron Wellness account to download the Omron Driver?

Yes, you need to create a FREE account to use OmronWellness.com with your compatible device.

What devices require the Omron Driver to connect to OmronWellness.com?

  • Alvita USB Pedometers (HJ-322U/HJ-323U/HJ-324U)
  • Omron Pocket Pedometer (HJ-720ITC)
  • Omron 10 Series+ Upper Arm Blood Pressure Monitor (BP791IT)

What is the Omron Driver?

The Omron driver is a desktop application that connects your device to OmronWellness.com and facilitates the transfer of your data.

What internet browser(s) is compatible with the Wellness website?

For the best experience, we recommend using the latest version of Google Chrome. However, Windows Internet Explorer 9 and later, Safari and Firefox are also supported.

What devices and Omron Products are compatible with the Omron Wellness website?

Click here for a complete list of compatible devices.

Can I delete my OmronWellness.com account?

Yes, but we’ll be sad to see you go:

  1. Log in to OmronWellness.com
  2. Click on the arrow next to your user name at the top of the dashboard
  3. Click on “Edit Your Profile” in the dropdown menu
  4. On the far right of your screen, select “Un-Register for this Service”

What if I forget my password or email address?

Please keep your email address handy. You can use it to reset your own password through the website or mobile app(s), or by calling customer service. If you forget your email, your password cannot be reset.

If I change my password on OmronWellness.com, do I need to change my password on the mobile app(s)?

No, that is not necessary. However, you do need to use the same password to log in to both.

How do I change my password for OmronWellness.com?

To change your password, follow these steps:

  1. Log in to your account at OmronWellness.com
  2. Click on the arrow next to your user name at the top of the screen.
  3. Click on “Edit Your Profile” in the dropdown menu.
  4. Click on the “Change your Password” link, shown on the right side of the following screen.

Is there a limit to the number of measurements OmronWellness.com will hold?

No. However, there is a limit to the number of readings your compatible Omron product can store. Please refer to your product instruction manual or OmronHealthcare.com .  Make sure to sync your data regularly to maintain a complete history.

Can I remove or edit my readings?

You can remove readings on OmronWellness.com in the table view of the dashboard by selecting the ‘edit’ button.  However, you cannot edit the values.

Am I able to manually input readings into the website?

Yes, you are able to manually input readings in OmronWellness.com through your computer.

What if I’m unable to upload my latest measurements?

If you don’t see your latest measurements, please check to make sure you have a working Wi-Fi connection.

Can I sync my Omron compatible product directly with OmronWellness.com?

No. Your blood pressure monitor(s) and/or activity tracker(s) can only sync directly with your smartphone (via the mobile app) which will automatically upload your data to the website.

However, you can sync select fitness devices to OmronWellness.com by downloading the Omron Driver.  See the Omron Driver section of these FAQ’s.

How do I view my measurements at OmronWellness.com?

When you log in to OmronWellness.com, you will be taken directly to your personal dashboard where you can view your data. For additional info, open the Help Tutorial in the Helpful Links section.

How does OmronWellness.com receive my data?

Data is uploaded by the mobile app(s) to the website through your Wi-Fi connection.

How do I register for / create my free account?

There are several options to register/create a free account. NOTE: You must use the same email address and password for all components (online and mobile apps) when registering and logging in. Once you create an account, your credentials can be used to access the mobile app(s) and website.

Do I need to create an account?

Yes. To enjoy all the benefits of our system, you’ll need to create a free Omron account using a valid email address. If you don’t have one, you can search the Internet for “free email address” and select the provider of your choice.

What is OmronWellness.com ?

Omron Wellness is a free, powerful application that helps you know your blood pressure (BP) and/or fitness stats, chart progress and set goals so you can have a clearer picture of your health.

There are multiple components, including:

  • Website at OmronWellness.com
  • Compatible product(s)
  • Mobile App(s) (Omron Wellness and/or Omron Fitness)
  • Secure cloud for data storage

My phone was compatible previously, but is not with the latest version of the Omron Wellness mobile app?

While some other devices and operating systems may have worked in the past or on occasion, new updates may prevent them from working in the future.

Why am I having pairing issues since I installed the latest version of the Omron Wellness app?

Please make sure you have both a compatible device and operating system listed in our compatibility chart.If you continue to have issues, please view our video tutorialsor reach out to our customer service team 866.216.1333.

Why is the latest version of the Omron Wellness app asking for access to my phone?

We are now asking for access to your phone so that you can dial our customer care team from inside the app. If you wish, you can decline or turn off this feature in your phone’s settings.

What are those gray icons on the bottom of the screen?

The gray icons at the bottom of the app screen are the new navigation toolbar. We simplified the hidden side navigation and made it viewable at all times.

Why can't I attach my readings in my email?

A gmail account is required to attach readings to an email. Please check to make sure you have gmail configured in your settings.

Can I delete my Omron Wellness App from my phone/device?

Yes, but you will also need to delete your OmronWellness.com account.

Can I use the Wellness app on my tablet?

Yes, depending on the model and system. Please see the compatibility chart.

What if I forget my password or email address?

Please keep your email address handy. You can use it to reset your own password through the Wellness website or mobile app. If you forget your email, your password cannot be reset.

If I change my password on the Wellness app, do I need to change my password on the website?

No, that’s not necessary; however, you do need to use the same password to log into both.

How do I change my password on the Wellness app?

Tap the “profile” icon in the navigation bar on the bottom of the app screen. Then, select “Personal Information”.

What if I'm unable to upload my latest measurements?

If you don’t see your latest measurements, please check to make sure you have a working Wi-Fi connection or your blood pressure monitor screen is cleared. You can also clear the screen on your blood pressure monitor by pressing the “Start/Stop” button. Then, try to transfer your readings again.

Is there a limit to the number of readings the Wellness app will hold?

No. However, there is a limit to the number of readings your BP monitor can store (check your instruction manual). When memory is full, the BP monitor will automatically delete the oldest readings. You should sync your data regularly to maintain a complete history.

Am I able to manually input, edit or remove activity readings in the mobile app?

No, those functions are not supported.

How do I transfer new readings to the Wellness app?

Tap the Transfer button on the bottom navigation menu.

I changed the batteries in my blood pressure monitor and now I can’t pair my device or transfer my readings? What do I do?

If you change the batteries in your blood pressure monitor, you need to set the date and time again on your blood pressure monitor and follow the steps to pair your device for the first time. If the date and time is not set according to instructions, all of your readings might not transfer to the OmronWellness app.

What if I’m unable to pair my devices?

If you don’t see pairing confirmation, please do the following.

  1. Make sure your BP monitor is turned on and close to your phone/device.
  2. Verify that Bluetooth® has been enabled on your phone.
  3. Confirm you have a working WiFi connection or cellular network.

If you are still unable to pair, view our video tutorials or contact Customer Care at 866.216.1333 and select the option for “Connected Products”.

Do I have to pair my BP monitor and device every time I want to transfer data?

No. The only time you’ll need to pair your devices again is if you select “Forget This Device” in your phone’s Bluetooth® settings.

What if my BP monitor and device become unpaired?

Go to the BP Monitor tab in the navigation toolbar and add your BP monitor.

Why do some of my readings on the app show the date as 'January, 01, 2015 12:01AM'?

The date and time on your Omron Blood pressure monitor was not set when the reading(s) were taken. Please make sure to set the date and time on your blood pressure monitor so it can record the correct time.  If the date and time is not set according to the blood pressure monitor instructions, all of your readings might not transfer to the Omron Wellness Mobile app.

How do I pair my blood pressure (BP) monitor and device for the first time?

Follow the pairing instructions in the Omron Wellness mobile app or view our video tutorials here.

Where can I download the Omron Wellness mobile app?

Download Free on App Store or Google Play

 omron activity tracker

What devices and Omron Products are compatible with the Omron Wellness Mobile App?

Click here for a complete list of compatible devices.

What is the Omron Wellness mobile app?

A mobile app (or application) is software designed to run on your smartphone/hand-held device. The Omron Wellness mobile app lets you wirelessly transfer data from your BP monitor to your smartphone or hand-held device and upload your readings to the Wellness app and website.

Are you going to test and support more devices?

As part of our ongoing product development process, we continue to evaluate consumer requests for new product features and compatibility. Click here for our up-to-date compatibility chart.

Why is my data stored in a cloud and not on the phone?

Storing your data on a cloud allows for unlimited data storage which helps cut down on storing data on your mobile device. Plus, with a cloud, your data is always secured and protected. If you lose your phone or get a new one, the data is still there.

How do I unlink my Runkeeper & Omron Accounts?

Click arrow next to your username in the navigation of your screen once you have logged into OmronWellness.com.  From the drop down menu select ‘apps’. A pop up window will then appear, select the ‘LINKED’ button for Runkeeper. Once selected your account is unlinked, and the option changes back to ‘LINK’.

How do I connect my Runkeeper & Omron Accounts?

Click arrow next to your username in the navigation of your screen once you have logged into OmronWellness.com.  From the drop down menu select ‘apps’. A pop up window will then appear, select the ‘LINK’ button for Runkeeper. You will then be routed to Runkeeper where you can log in with your Runkeeper credentials to link the accounts. Please follow instructions to allow Runkeeper access to your Omron Wellness activity.

 

Your Omron Wellness account will now be linked to Runkeeper. However, you will not be able to see your data from the day linked until approximately midnight; any historical data will not be sent. Please keep in mind that this is a one-way integration, meaning your Omron Wellness data syncs to Runkeeper but not vice versa. If you use your activity tracker without being on, it will not be automatically recorded to your Omron Wellness profile and therefore not shared with Runkeeper. If you prefer to use Omron Wellness over an Omron activity tracker, you can manually log your steps from the dashboard in OmronWellness.com.

How do I unlink my Walgreens & Omron Accounts?

Click arrow next to your username in the navigation of your screen once you have logged into OmronWellness.com.  From the drop down menu select ‘apps’. A pop up window will then appear, select the ‘LINKED’ button for Walgreens Balance® Rewards.  Once selected your account is unlinked, and the option changes back to ‘LINK’.

How do I connect my Walgreens and Omron Accounts?

Click arrow next to your username in the navigation of your screen once you have logged into OmronWellness.com.  From the drop down menu select ‘apps’. A pop up window will then appear, select the ‘LINK’ button for Walgreens Balance® Rewards. You will then be routed to Walgreens Balance® Rewards where you can log in with your Walgreens Balance® Rewards credentials to link the accounts. Select ‘Finish’ to allow Walgreens Balance® Rewards access to your Omron Wellness activity and receive 250 Balance® Rewards points!

Your Omron Wellness account will now be linked to Walgreens. However, you will not be able to see your data from the day linked until approximately midnight; any historical data will not be sent. Please keep in mind that this is a one-way integration, meaning your Omron Wellness data syncs to Walgreens but not vice versa. If you use your activity tracker without being on, it will not be automatically recorded to your Omron Wellness profile and therefore not shared with Walgreens. If you prefer to use Omron Wellness over an Omron activity tracker, you can manually log your steps from the dashboard in OmronWellness.com

Can I delete my Omron Fitness App from my phone/device?

Yes, but you will need to also delete your account at OmronWellness.com.

Can I use the Fitness app on my tablet?

Yes, depending on the model and system. Please see the compatibility chart.

What if I forget my password or email address?

Please keep your email address handy. You can use it to reset your own password through the Wellness website or mobile app. If you forget your email, your password cannot (unfortunately) be reset.

If I change my password on the Fitness app, do I need to change my password on the website?

No, that’s not necessary; however if you set up an account at OmronWellness.com you need to use the same password.

How do I change my password on the Fitness app?

Tap the “three bars” icon (upper-right corner) of your app screen. This will open the sidebar menu. Then, select “Profile” and tap “Password” to edit.

Is there a limit to the number of readings the Fitness app will hold?

No. However, there is a limit to the number of readings the activity tracker can store (up to 14 days of data). When memory is full, the tracker will automatically delete the oldest readings. You should sync your data regularly to maintain a complete history.

Am I able to manually input, edit or remove activity readings in the Fitness app?

No, those functions are not supported.

I'm unable to transfer my data to my phone / my app is crashing when I try to sync my tracker with my phone, what do I do?

When syncing your data from the tracker to your smartphone, at least 1.6MB of memory needs to be available. If not, the data won’t transfer or the app may crash. Check the memory in your phone, and delete any items you may not be using or clear your cache. Then, follow the instructions to sync your data to the Omron Fitness app.

I'm unable to pair my device to my iPhone, what should I do?

It’s possible you may have too many devices paired to your iPhone. Go to the Bluetooth® settings in your phone and check to see how many devices you have paired. Remove any unused devices by selecting “forget this device”, and then follow the steps to pair your tracker to your phone.

My low battery light is blinking/my battery died, what do I need to do?

If you see a battery symbol blinking on your tracker, you should replace your battery as soon as possible. Once you change your battery, you will need to pair your tracker to your smartphone or other mobile device again or it will not work.

What if I’m unable to pair my devices?

If you don’t see pairing confirmation, please do the following:

  1. Make sure your activity tracker is turned on and close to your phone (shake the tracker 2 or 3 times in any direction to turn on the display).
  2. Verify that Bluetooth® has been enabled on your phone.

If you are still unable to pair, view our video tutorial or contact Customer Care at 866.216.1333 and select the option for “Connected Products”.

Do I have to pair my tracker and phone every time I want to transfer data?

No. The only time you’ll need to pair your devices again is if you select “Forget This Device” in your phone’s Bluetooth® settings.

How do I pair my tracker and device for the first time?

Open the Omron Fitness app and follow the instructions or view our video tutorial.

Where can I download the OMRON Fitness mobile app?

Download Free on App Store or Google Play. The OMRON Fitness Mobile app is only available in the United States and is not supported in other countries.

 omron activity tracker

How much does the Fitness mobile app cost?

Our mobile app is available for FREE.

What devices and Omron Products are compatible with the Omron Fitness Mobile App?

Click here for a complete list of compatible devices.

What is the Omron Fitness mobile app?

A mobile app (or application) is software designed to run on your smartphone or other hand-held device. The Omron Fitness mobile app lets you wirelessly transfer data from your Alvita Wireless Activity Tracker to your smartphone and upload your readings to our Fitness app and Wellness website.

How do I register my new Omron TENS device?

Register your product on-line at https://omronhealthcare.secure.force.com/productregistration/ .  Keep your purchase receipt as proof of purchase for warranty coverage.

Are my Omron Long Life Pads and Gel Refills covered under a warranty?

Each Omron TENS has a limited 30 day warranty if the pads or gel refills are registered.

Is my new Omron TENS device covered under a warranty?

Each Omron TENS has a limited 1 year warranty if the unit is registered.

How do I purchase new Long Life Pads and Gel Refills?

Long Life Pads in standard and large sizes and Gel Refills can be purchased at our Omron Webstore. We recommend that each user of the Omron TENS unit have their own set of pads or electrode cord with gel pads for the Heat Pain Pro

How do I clean my Long Life Pads?

First, turn the power off and disconnect the pads from the electrode cord. Then, wash the pads gently with your fingertips under slow running cold water for several seconds. Long Life Pads can be washed up to 10 times. Let the pads completely air dry before reconnecting to your unit. Do not wipe pads with any towels or cloth. We recommend cleaning your pads after 15 uses.

What are the names of the numerical modes on the Heat Pain Pro?

The numbers and their correlating mode names can be found on the side of the actual device or within the Instruction Manual and Quick Start Guide. Further, the description of each mode can be found in the instruction manual.

How hot does the heat of the Heat Pain Pro get?

The HI heat setting of the Heat Pain Pro reaches 110 F, comparable to a low setting on a heating pad.

After applying the Gel Refills to the pads of the Heat Pain Pro, can I remove the gels to reposition them?

No, once the gels are removed from the pad, their quality diminishes and will not be able to be reapplied and a new gel will need to be applied. Once you have applied the gels to the pad, do not remove them until you are ready to replace them.

Does it matter which side of the Gel Refills should be placed on the pads and on my skin?

Yes, it does matter. The side of the gel with the blank plastic film is more adhesive so it sticks to the pads instead of your skin when the pads are removed from skin after treatment. Please follow these instructions when applying your Gel Refill: Each gel has 2 plastic films, on the top and bottom. Remove the blank plastic film first and place the gel squarely onto the dark surface of the pad. Then, remove the plastic film that has the word “SKIN” printed on it, and apply the pad to your skin.

How long do the Gel Refills (PMGEL) last on the Heat Pain Pro?

The Gel Pads last up to 30 uses. We recommend changing the gel when they no longer firmly stick to your skin or when less than 25% sticks to the skin. When replacing your gels on the Heat pain Pro, remove the protective film and install gel on the original pad. Do not rinse under water or clean the gel pads.

What is the difference between the Long Life Pads and the Gel Pads from the Heat Pain Pro?

The Gel Pads were designed to be used with the heat function of the Heat Pain Pro and the pads are attached to the electrode cord. To share the unit, we recommend that each user have their own electrode cord with gel pads to prevent cross contamination.

How far apart should you place the Pads?

They should be a minimum of 1 inch apart on clean, dry, healthy skin; the pads should never touch or overlap.

Is it acceptable to put the pads on my chest anywhere?

Do not put the pads on or near your heart, directly on your chest, or on your neck. This could cause heart disturbance.

How do I know how many minutes are left in the therapy on the Pain Relief Pro, Max Power Relief, and Heat Pain Pro?

In the lower right hand corner of the screen, you will see a number indicating how many minutes are left in the therapy. The therapy starts and counts down to zero, the unit will shut off automatically.

What does the Pad Icon mean on the Pocket Pain Pro, Pain Relief Pro, Max Power Relief, and Heat Pain Pro?

The pad icon will light up to warn you that the pads are not in place and the therapy is not working.

What do I do with the belt clip for the Pain Relief Pro and the Max Power Relief?

If you plan on moving around during therapy, we suggest using the sturdy belt clip.

How long does the battery last in the Heat Pain Pro before it needs to be recharged?

On a full charge, the battery should last about nine 30 minute sessions and takes about five hours to fully charge once the battery is empty. You cannot use the unit while the battery is charging.

How do I know when to replace the batteries on the Pain Relief Pro or the Max Power Relief?

If the battery is getting low, the battery icon will light up on the screen to let you know that you should replace the batteries soon.

How long should the batteries last in the Pain Relief and Pocket Pain Pro?

New batteries (two AAA alkaline batteries) will last approximately three months when used for 15 minutes a day in the lower back mode at maximum intensity.

Can I use the Heat Pain Pro without heat?

Yes, under therapy, use the arrow to choose the TENS setting.

How do I use the heat function of the Heat Pain Pro?

Heat intensity can be adjusted through the heat settings. Therapy Combo 1 uses heat in the first half of therapy while Combo 2 alternates between heat and TENS.

How does heat improve my pain management regimen?

TENS and heat have been used by medical professionals for decades, in lieu of applying heat before treatment; the Heat Pain Pro has heat built into its pain management therapy. You can customize your treatment by controlling the amount of heat (Low or High).

What is the difference between the Heat Pain Pro and TENS devices without heat?

The biggest difference is the addition of heat; the device warms and soothes the muscle prior to receiving TENS therapy. It also has three therapy types, 9 modes, and 20 power levels. The device is also rechargeable.

What is the difference between the Pain Relief Pro (PM3031) and the Max Power Relief (PM3032)?

The Max Power Relief has more features and two times the power. The power, delivered in milliamperes, provides stronger stimulation compared to the Omron Pain Relief, Pain Relief Pro and Heat Pain Pro. It also has a total of 9 modes.

Why does power make a difference in TENS therapy?

It depends on each individual, some may require higher levels of power for the TENS therapy to be effective on their pain.

How do I choose an intensity level?

The TENS units start on the lowest intensity settings, press the intensity power buttons up or down to pick the level that feels most comfortable on your pain; go up a power level if the therapy feels too weak or go down if you feel uncomfortable or your muscles contract too much.

What does the blinking light on my Pain Relief unit mean?

The blinking light indicates intensity level selected from one blink (weak) to five (strong). For example, two blinks means you are at level 2.

Can you combine the modes on the Pain Relief Pro, Max Power Relief, or Heat Pain Pro?

It is not possible to combine any of the modes. You can only use one mode at a time but there is enough differentiation that you will find something that works on your pain.

How do I switch between modes on the Pain Relief Pro and Max Power Relief?

Press the Mode button up or down to switch between modes. Keep pressing the mode button until you find the stimulation pattern that feels good on your pain.

How do I know which mode I am using on the Pain Relief Pro, Max Power Relief, and Heat Pain Pro?

On the top of the LCD screen, there are names of the different modes that are available. The mode you are using will be highlighted on the screen.

How do I select a mode on the Pocket Pain Pro?

Push the power button and the default program “blinks.” Personalize your therapy by using the arrows to click through the modes: Arm/Shoulders, Lower Back, Leg/Foot, Knead, and Steady when you determine the right one, press the set button, then use the arrows to control the intensity of the pulses

How do you switch modes on the Pain Relief?

Each time you push the orange circle button, it switches to the next program at the lowest intensity level. Depending on the program, you will feel a gentle combination of tapping, kneading or pulsing sensations that vary in pulse speed.

How do I select a mode on the Pain Relief (PM3030)?

Push the “ON” button and the default program “blinks” (unit defaults to the last program at the lowest intensity level). Personalize your therapy by pushing the orange circle button to a pre-set program (Arm, Lower Back, and Leg/Foot).

What are the differences between the modes?

All modes are pre-set and designed by healthcare professionals for specific body pains. For example, in the lower back mode, the electrical stimulation pattern was designed to treat the type of pain found in the larger muscles of the lower back.

Can I share my TENS unit with others in the family?

Any of the Omron TENS units can easily be shared with other family members. Please make sure that each person has their own set of Long Life Pads or electrode cord with gel pads to prevent cross-contamination between individuals. To share the Heat Pain Pro, we recommend that each user have a separate electrode cord because the gel pads are connected.

Can I use the TENS unit on my shoulder?

The Omron Pocket Pain Pro, Pain Relief Pro, Max Power Relief, and Heat Pain Pro units have been cleared by the FDA for use on the shoulder in all positions. This includes the upper arm and the upper back or shoulder blade area. See pad placement guide for exact positions. Feel free to use any of the modes, including shoulder, on your shoulder pain. Choose the one that is most comfortable on your pain.

The Pocket Pain Pro, Pain Relief Pro, Max Power Relief®, and the Heat Pain Pro™ are designed for what areas of the body?

The Pocket Pain Pro, Pain Relief Pro, Max Power Relief and Heat Pain Pro are FDA cleared for use on the arms, shoulders, legs, lower back, feet, and joints such as knees/wrists/ankles/elbows.

What if My Tracker Gets Scratched?

Even though the opal has been developed to prevent scratching, it is not recommended to wear the bracelet close to other jewelry that could possibly scratch the display. Unfortunately, there isn’t a way to get scratches out once they appear.

How Should I Wear the Detachable Opal?

The opal can be worn clipped to your belt loop or in your front pants pocket. You can also clip it to a shirt collar or bra strap.

How Should I Wear the Detachable Opal?

The opal can be worn clipped to your belt loop or in your front pants pocket. You can also clip it to a shirt collar or bra strap.

How Do I Remove The Opal From The Setting?

Use the small latch on the underside of the setting to remove the opal.See how it’s done

How Will I Know When The Opal Is Properly Clipped Into The Setting?

You’ll hear a click when the opal is correctly and securely clipped in. See how it’s done.

How Do I Put On The Bracelet?

The bracelet has been manufactured to allow it to slightly bend open and close. Go ahead and adjust the bracelet in order to fit your wrist. It is meant to be worn a little higher on the arm–like a bangle vs. a watch.

Why is location permission asked when installing the Omron Connect US app for Android?

Location must be enabled for readings to be transferred from the BP Monitor to your mobile device, beginning with Marshmallow.

Do you show individual blood pressure readings in all charts?

In the month chart we display ‘Average Readings per Day’ and in the year chart we display ‘Average Readings per Month.’

My data was transferring from Blood Pressure Monitor to my smartphone or tablet. I killed the app during the process. Now I don’t see the data on the App.

Please don’t kill the app when data transfer is in progress (Manual/AutoSync). This might lead to data loss and you will not be able to view the data in the Mobile Application.

My phone or tablet was compatible previously, but is not with the latest version of the Omron Connect Mobile App?

While some other devices and operating systems may have worked in the past or on occasion, new updates may prevent them from working in the future.

Am I able to manually input or remove activity readings in the mobile app?

Yes, those functions are supported.

If I reset my Evolv BP Monitor, what do I need to do in order to transfer my data?

Reset the Monitor by pressing the transfer and Start/Stop buttons. By doing this operation, the Evolv will forget the pairing information and the smartphone or tablet will not be able to communicate with the Monitor. In order to communicate, you will need to delete the pairing information from the Bluetooth settings of the smartphone or tablet and then begin the pairing process again.

What do I do if my phone is lost or stolen?

If you have a new phone, you will need to re-install the Omron Connect app. Do a forgot password and change your password.

Why do I only see a blue screen when launching the app for Android?

The app needs the latest version of “Android System Webview”. Please follow the below steps and try again:

–Open Google Play on your mobile device
–Search for “Android System Webview”
–If there is an update available, update the app
–Launch the Omron Connect app again

How do I use this blood pressure monitor with multiple users?

  • To allow other people to also use this blood pressure monitor, make sure to transfer all of your readings to your Omron Connect App account so there are no readings left in the blood pressure monitor memory.
  •  

  • The person sharing this blood pressure monitor will need to create their own individual Omron Connect account.
  •  

  • Once the other person has their own Omron Connect account created, they can then take their own blood pressure measurement using this device, and then pair the blood pressure monitor and transfer their readings to their Omron Connect account.
  • What happens if I take a reading before pairing it to my mobile device?

    If you take a reading before pairing the monitor to your mobile device, all prior data is lost.

    Where can I download the OMRON Connect Mobile App?

    Download Free on App Store or Google Play. The OMRON Connect Mobile App is only available in the United States and Canada and is not supported in other countries.

     omron activity tracker

    How much does the Omron Connect Mobile App cost?

    Our mobile app is available for FREE.

    What is the Omron Connect Mobile App?

    A mobile app (or application) is software designed to run on your smartphone or tablet. The Omron Connect Mobile App lets you wirelessly transfer data from your BP monitor to your smartphone or hand-held device and upload your readings to the App.

    What devices and Omron Products are compatible with the Omron Wellness Website and Omron Fitness Mobile App?

    Click here for a complete list of compatible devices.

    How do I clean my NFC Communications Tray?

    Clean the unit with a soft, dry cloth. To remove stubborn stains, wipe the unit with a damp cloth moistened with water or mild detergent. Do not immerse the unit of any components in water.

    How should I clean my Activity Monitor?

    Use a soft dry cloth to clean the face of the unit. Do not wash it or touch with wet hands. Be careful that water does not get into the unit.

    An error displayed during the data transfer from my Activity Monitor.

    There may have been a communication error. Check the display on your computer and follow the instruction provided. If the error still occurs, contact Omron’s Consumer Support.

    My data from my Activity Monitor cannot be transferred.

    Ensure the following steps have been taken before transferring data:

     

    1. Download and install NFC Tray software to your computer. Start the software program.
    2. Properly connect the NFC Communication Tray via an USB port on your computer.
    3. Make sure workout mode is off on your activity monitor.
    4. Match the marks on your activity monitor and the NFC Communications Tray.

    If the data transfer is still not working after trying the above troubleshooting tips, there may be a data transfer failure occurring. Please contact Omron’s Consumer Support.

    How do I transfer my data from my Activity Monitor?

    The data can be transferred to a computer simply by using the Omron NFC Communication Tray.

    An error message is displayed on my Activity Monitor.

    A malfunction may have occurred. Remove the battery and insert it again.

    My display on the Activity Monitor is blank.

    Your monitor’s battery saving mode may be active. Press either the memory, display or start buttons to engage. If that does not work, you may need to replace your battery or ensure that the battery is correctly installed.

    I have a battery with an X image displaying on the Activity Monitor.

    Your battery may need to be replaced. Refer to your instruction manual on how to replace the CR2032 battery.

    What is the animated figure on my Activity Monitor display?

    This is your “congratulations” mark, which is displayed when you have achieved your weekly target. When you have almost achieved your weekly target, the mark raises one hand to encourage you.

    How do I use the Weekly Calories Burned Goal Tracker for the Activity Monitor?

    When you set how much weight you want to lose in four weeks, the activity monitor calculates the target activity calories you should burn in a week to support your weight loss goals. The weekly target of activity calories is displayed as 100%. The value for your usual activity calories is updated every four weeks based on your activities.

    How can I protect my data from being viewed by someone else if I lost my phone or I purchase a new phone?

    To help prevent someone else from opening the Omron Connect app on your phone and seeing your data, please change your password on your Omron Connect app when you first open the app on your new phone.

    Why is my Evolv (BP7000) not connecting and data not being transferred?

    The blood pressure monitor may not be in the transmission range of your smart device. Move the monitor within 16 ft. (5 m) of your smart device and try again.

    The date and time on your blood pressure monitor were not set when your reading was taken. If the date and time are not set when you take a reading, the reading may not transfer to the app correctly.

    The Bluetooth® feature on your smart device is turned off. Turn on the Bluetooth feature on your smart device and try sending the data again.

    The Bluetooth® feature on your blood pressure monitor may be turned off. Turn on the Bluetooth feature on your blood pressure monitor by holding the “sync” button down for more than 10 seconds. Release the button when “on” starts to blink on your blood pressure monitor’s display.

    The blood pressure monitor did not pair successfully to the smart device. Try to pair the monitor again.  Confirm that your smart device is compatible by referring to the device compatibility matrix.

    The application on the smart device is not ready. Check the application then tap “Sync” on the app, and try sending the data again. If the error symbol still displays after checking the application, contact customer service.

    If you restored this Evolv blood pressure monitor to its original settings, your blood pressure monitor will no longer be paired to the Omron Connect app and your readings will not transfer.

    To clear this monitor from your smart device and enable it to re-pair again, First go to your smart device “Settings/Bluetooth” section and then choose “Forget this Device.”

    You will then need to re-pair your blood pressure monitor by holding down the “sync” button on your blood pressure monitor until the flashing “P” shows on the display. Next, open the Omron Connect app and continue to follow the pairing instructions on the app.

    How many readings can I take before I need to change the batteries?

    You can take approximately 300 readings with new alkaline batteries.

    What is the warranty on the Evolv (BP7000)?

    Your Evolv blood pressure monitor, excluding batteries, has a limited warranty of five years. See instruction manual for further detail.

    Can multiple people use this one device?

    To allow other people to use this blood pressure monitor, make sure to transfer all of your readings to your Omron Connect app account so there are no readings left in the blood pressure monitor memory.

    People sharing this blood pressure monitor will need to create their own Omron Connect account. Once the other person has their own Omron Connect account created, they can then take their blood pressure measurement using this device, and transfer their readings to their Omron Connect account.

    Can I transfer the same readings more than once?

    Once you send your readings to the app, they cannot be sent again to the app or another smart device.

    How do I turn the Evolv (BP7000) off?

    Push the Start/Stop button to turn the monitor off. The monitor will automatically turn off after 2 minutes.

    Can I transfer readings later?

    Yes, open the Omron Connect app on your smart device and press the “Sync” button in the app to transfer your readings. If your readings have successfully transferred, “OK” will flash on the blood pressure monitor’s display.

    How do I transfer my readings?

    As soon as your measurement is complete, tap the “sync” icon in the Omron Connect app on your smart device to transfer your readings. If your readings are successfully transferred to your smart device, “OK” will flash on your monitor’s display.

    How do I take a measurement with the Evolv blood pressure monitor (BP7000)?

    Once you have positioned the cuff correctly on your left upper arm, simply press the Start/Stop button and the arm cuff will start to inflate and take your measurement.

    How many measurements will the Evolv (BP7000) save?

    The Evolv blood pressure monitor stores 100 readings. When the monitor memory reaches 100 readings, your new readings will automatically overwrite the stored readings. To help ensure you are able to access all of your history, you need to pair your monitor to your smart device and use the Omron Connect app to view your measurements. The Omron Connect app will store an unlimited number of readings.

    How do I change the date and time on the Evolv (BP7000)?

    The date and time will automatically set when you pair your blood pressure monitor to the Omron Connect app. If you are using an app other than the Omron Connect app, the date and time will not be set. We recommend using the Omron Connect app and transferring data so measurements moving forward will have the correct date and time.

    How do I pair if I have an existing Omron Connect account and app?

    Go to the Profile section and add the device in “Manage devices”.

    How do I know if the device has paired successfully?

    If the monitor is connected successfully to the smart device, “OK” will appear on the display.

    How do I pair the Evolv (BP7000) to my smart device?

    1. Make sure the Bluetooth on your smart device is turned on
    2. Download the Omron Connect App from the App Store or Google Play
    3. Open the App and follow the set-up and pairing instructions
    4. Your monitor is paired when “OK” is on the display
    5. After your readings have been transferred to the Omron Connect App, press the Start/Stop button to turn the monitor off

    What smart devices are compatible with the Evolv (BP7000)?

    Please refer to our device compatibility matrix.

    Can I use the Evolv (BP7000) without pairing it to a smart device?

    Yes, the monitor holds 100 readings. However, only the most current reading is displayed on the monitor. After you take your measurement, remove the cuff and record your SYS/DIA and Pulse readings along with the time and date.

    Does it matter which arm I use to take a measurement?

    Use the same arm when measuring your blood pressure each time because values can vary between your arms. Consult your doctor if values differ substantially.

    How should the Evolv (BP7000) be positioned on my upper arm?

    Apply the cuff to your upper left arm with the Start/Stop button positioned facing toward your body.

    What type of batteries does the Evolv (BP7000) use? Is it compatible with Omron’s AC Adapter?

    The monitor uses four “AAA” alkaline batteries. It operates only on four “AAA” batteries and is not compatible with an AC Adapter.

    Are cookies a security risk?

    No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.

    Why do I need to set my browser to accept cookies?

    Our commerce system is cookie dependent. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

    International Order Visitors

    The products, prices and promotions on this website are applicable to US customers only. For product specific information about another country, click here.

    How do I register my product?

    You may register your product online here or submit your information to our Customer Service team at 877.216.1333 or email us.

    Where can I find the warranty information on my product?

    For warranty information, please refer to the instruction manual provided with your unit. Our products include a limited warranty. For more information, contact Customer Service at 877.216.1333 or email us.

    What is your website’s terms and conditions?

    Click here to view our terms and conditions.

    What is your privacy policy?

    Click here to view our privacy policy.

    How do I sign up to receive your email newsletter?

    Click here to sign up for our email newsletter to receive the latest Omron Healthcare promotions and product information.

    When will my refund credit appear on my credit card?

    Your refund credit will appear on your card 7-10 business days after we receive your returned package.

    How do I request a refund?

    To request a refund, call 877.216.1333 or email us.

    How do I return my order?

    You can submit a request to return a portion of your order or the entire order. Call 877.216.1333 or email us to initiate a return. You will receive a RMA (Return Merchandise Authorization) number which you will need to include in the returned package. A return address will be provided and the package must be received within 30 days. Please note that customers are responsible for return shipping and handling fees.

    What is your policy on cancelled subscriptions?

    Shoppers (subscribers) will receive the subscription service for the full time period for which they have paid, even if the auto-renewal option is cancelled. Cancelling the auto-renewal on a subscription means that the subscription will not be renewed in the following month but the subscriber will continue to receive the subscription until that time. Similarly, cancelling an annual auto-renew subscription means that the subscription will not be renewed in the following year but a subscriber will continue to receive the subscription for the remainder of the year.

    How do I cancel an auto-renew subscription?

    To cancel your subscription order, click here, call 877.216.1333 or email us to request an auto-renew subscription cancellation. To cancel online, you will need to enter your order number, select the “Subscription Request” subject, then select “Please cancel auto-renew on my subscription.”
     

    Please note that by cancelling the auto-renewal on a subscription means that the subscription will not be renewed in the following month but the subscriber will continue to receive the subscription until that time. If you wish to discontinue your current subscription and the auto-renewal, you will have to cancel both.

    How do I cancel my order?

    You can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved if your order has already been shipped. Call 877.216.1333 or email us to submit a request to cancel your order.

    If your order cannot be cancelled, you will get an email notification when the order is shipped. If you still do not want the products, you may refuse shipment. If you are unable to refuse shipment, call 877.216.1333 or email us to submit a request to return your order.

    How do I modify my order?

    Once your order has been placed, you are unable to modify it. This includes billing and shipping addresses, credit card information and product quantity.

    If you placed a subscription order, you may only modify the quantity of the product and the credit card information associated with the order. Click here, call 877.216.1333 or email us to modify your subscription.

    What is your refund policy?

    The Omron Healthcare webstore offers a 30-day money back guarantee on all products. Please note that this does not include any shipping charges that were paid for.

    Miscellaneous Information

    –          We currently ship orders within the contiguous United States plus Alaska and Hawaii.

    –          We do not ship to PO Boxes, APO/FPO addresses or freight forwarders.

    –          We do not ship internationally, nor do we ship to US Protectorates, Guam or the Virgin Islands.

    –          For some orders a signature may be required upon delivery.

    –          Currently we only accept shipping to one address and cannot split orders.

    –          Depending on the shipping location, your order may take additional time to reach its destination due to a remote location.

    –          Delivery times are approximations. If there are delays, we will do our best to notify you.

    –          Some orders may be shipped via USPS and the delivery time frame may vary.

    –          After your order is placed the shipping location and shipping method cannot be changed.

    What is an undeliverable package?

    If a carrier returns an undeliverable package to us, we’ll notify you of the return by email and issue a full refund. We are unable to re-ship orders that are returned to us as undeliverable.

    What are the delivery methods and timing estimates?

    Estimated delivery date range is calculated by “Product Availability + Shipping Location + Shipping Speed.”

     

    –          Product Availability: If a product is listed as “In Stock,” it will usually ship within 1-2 business days. During holidays, specials or exclusive promotions or due to other factors some “In Stock” items may have a longer lead time to prepare for shipment.

     

    –          Shipping Location: The location where your package is being delivered to.

     

    –          Shipping Speed: This is the shipping method that you choose during Checkout. You may choose Economy Postal (3-5 days), 2nd Day (2 business days) and Next Day (1 business day). Business days do not include weekends.

    p603u

     

    lgnd_rEN

    Do I have to pay sales tax?

    Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

    Tax-exempt individuals and entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate with your order number or a copy of your invoice sent to support@omronhealthcare.com. Please note that the billing or shipping address on the order must match the address on the certificate.

    Can I place an order without a credit card?

    Yes. In addition to credit cards we accept Paypal. If you choose to pay by this method, you will receive instructions on how to send your payment once you submit your order.

    How will the charge show up on my credit card?

    The charge for your order will appear on your credit card as: “DRI*Omron Healthcare.”

    When will my credit card be charged?

    Your credit card will be charged when your product is shipped. This includes any preordered or backordered products. If your items are shipped separately you will be billed each time a product is shipped.

    Why is my credit card being rejected?

    There are many possible reasons for a credit card not being accepted:

    –          The card is expired.

    –          You have reached or exceeded your credit limit.

    –          You have exceeded your daily charge limit.

    –          A computer at either end of the transaction is having technical problems.

     

    If you have problems submitting your credit card payment you can contact Customer Service for help. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.

    Does my billing address have to match the address on file with my credit card?

    Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

    Should I use spaces or dashes when I enter my credit card number?

    No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.

    What payment methods can I use?

    We accept Visa®, MasterCard®, Discover®, American Express®, EuroCard, Diner’s Club®, Paypal® and JCB, as well as check cards and ATM cards if they are issued by one of these major credit card companies as long as they have US billing addresses. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure. If you use Paypal as your method of payment for a product that is on Pre Order or Back Ordered and it does not ship prior to 30 days after you place your order, your order will be automatically cancelled.

    How do I get technical support for my product?

    For assistance with the installation, use, or uninstallation of your product, please contact Customer Service at 877.216.1333 or email us.

    What are Omron Healthcare’s customer service hours of operation?

    Our Customer Service team is available Monday through Friday, 8:30 am to 4:30 pm Central Time. You may contact Customer Service at 877.216.1333 or email us.

    I forgot my password for my Omron Healthcare webstore account. Where can I reset it?

    Click here and then on the “Forgot Your Password?” link. You will be prompted to enter your email address.

    How do I log in to my Omron Healthcare webstore account to view my order history?

    Click here to log in to your account.

    How do I register for a webstore account on Omron Healthcare?

    You may register for an OmronHealthcare.com webstore account during the checkout process. We will keep your information on file so you can check out faster on your next visit, search your order, view your order status, get your shipping tracking number, view the shipping status, and view or print your order invoice. Please note that having a webstore account is not mandatory for shopping on our website.

    How do I track my order?

    View your order status, shipping tracking number and shipping status by clicking here, calling 877.216.1333 or emailing us.

    How do I get a copy of my invoice?

    To print a copy of your invoice, click here, call 877.216.1333 or by emailing us.

    What does the webstore inventory status mean?

    –          In Stock: If an item is currently in stock in our warehouse, it is available for purchase. Your order will ship once processing is completed, which usually takes 1-2 days, and you will receive your delivery within 2-10 business days.

    –          Back Ordered: The item is not currently in stock in our warehouse. Please contact us for a specific date range when we expect it back in stock. Your order will ship once the product is received.

    –          Pre Order: This is a new product on our site and is not yet available in our warehouse. Please contact us for a specific date range when we expect it in stock. Your order will ship once the product is received.

    How do I properly maintain my mesh cap?

    1. After each inhalation treatment, remove the mask adapter from the main unit by pressing both sides of the mask adapter.

    2. Open the medication container and remove the mesh cap.

    3. Discard the medication then re-install the mesh cap.

    4. Fill the medication container with water and close the lid of the medication container. Nebulize the distilled water for 1 to 2 minutes to prevent medication from drying and adhering to the mesh after each use.

    5. Open the lid of the medication container and remove the mesh cap from the medication container.

    6. Wash the mesh cap in mild (neutral) detergent, then rinse off with distilled water. Remove excess water and allow to air dry in a clean place. Some types of medications may remain on the mesh. Make sure to clean the medication from the mesh. Do not wash under running water.

    What is the warranty on my mesh cap?

    Mesh caps are maintenance items and do not carry any warranty. Properly maintaining your mesh caps will prolong the life of your mesh cap.

    Can I file an insurance claim for the purchase of my Nebulizer System or Peak Flow meter?

    Consumers should contact their individual insurance company to determine whether the purchase of a nebulizer system or peak flow meter is covered by their insurance.
    Your Insurance company may ask for the CPT code:

    Nebulizer System:
    General aerosol treatment non-pressurized – CPT 94640
    First treatment: CPT 94664
    Second treatment: CPT 94665

    How is a Peak Flow Meter used?

    Attach the appropriate size mouthpiece on the input side of the Peak Flow Meter. Slide the indicator to the bottom (zero) side of the scale. Take a deep breath, put your mouth tightly over the mouthpiece and blow out hard and fast as possible, a short sharp blast. You do not have to expel all of the air in your lungs. The final position of the indicator is your PEFR (peak expiratory flow rate).

    What Omron Nebulizer Systems are approved for Medicare reimbursement?

    The following are current HCPC codes for Nebulizers:

    E0570 – Standard Nebulizer with Compressor
    Model Numbers: NE-C16, NE-C18, NE-C21V, NE-C25, NE-C28, NE-C30

    E0571 – Battery Powered Aerosol Nebulizer
    Model Numbers: NE-C21 with Battery Pack

    E0574 – Ultrasonic/electronic aerosol generator with small volume nebulizer
    Model Numbers: NE-U22V, NE-U100

    A7005 – Non-Disposable (Reusable) Nebulizer Administration Set
    Part Number: 9914, 9978-1

    A7003 – Disposable Nebulizer Kit

    Professional Products Contact

    For HEM-9000AI, VP-1000, Blood Pressure Monitor (HEM-907XL), Thermometers, Sphygmomanometers and Aneroids, Stethoscopes call 1.877.216.1336.

    For Portable ECG Monitor (HCG-801), call 1.800.323.1482, select Option 2.

    For Vital Signs Monitors, Call 800-829-NIBP (6427) or 210-690-6200.

    How do I use the web app at omronwellness.com?

    After your sign up for your account, open the Omron Wellness tutorial under the Helpful Links section.

    Do I need to update the app every time there is a new release?

    It is recommended that you update the app after every release because our support team continuously makes improvements to the app. If you don’t update the app, eventually it will stop working.

    Can you remove or edit readings from the app?

    No. You cannot remove or edit your readings on the mobile or the web app.

    Is the web application compatible with my PC or Mac?

    Yes. The web application will work on any computer since it is a web-based application.

    Can I use the Omron Wellness app on my tablet?

    There is not a mobile app available yet for tablets. You can access the web application via an internet browser on your tablet.

    How do I delete my account from the web app?

    Log into your account, click your profile and from the dropdown menu select edit your profile. To the far right on the screen, you can select un-register for this service.

    Can I delete my account?

    Yes, you will need to uninstall the app from your smartphone and delete your account through the web app at omronwellness.com. If you uninstall the app from your smartphone, it will delete your readings from the phone but the web app will still have your readings and any other data you manually entered.

    Is there a limit on the number of readings the mobile and web apps will hold?

    There is no limit on the number of readings you view on the mobile and web apps. There is a limit to the number of readings the blood pressure monitor can store in the memory. When the memory is full, the monitor will delete the oldest value. To make sure you save all of your readings, sync your data regularly.

    How do I upload additional readings to the mobile app?

    Make sure Bluetooth® is enabled on your phone. Then open the mobile app on your phone and swipe down from the top. The app will sync with the device.

    How do I set up my blood pressure monitor and mobile app?

    We recommend properly setting up your blood pressure monitor, including setting the time and date first. Then, take a measurement on the blood pressure monitor prior to syncing to the mobile app on your phone. After you take the measurement, download the Omron Wellness mobile app and create an account.

    How do I change my password on the Omron Wellness mobile app?

    To reset your password on the mobile phone, please follow these instructions:

    1) Tap on the image of the three lines on the upper left-hand corner of your app screen to open the left sidebar.
    2) Tap on the “Settings” section
    3) Tap on the “Profile” section
    4) Tap on the “Password” section to edit your password.

    Can Customer Service rest my password manually if I forgot my email address?

    No, only the user can reset their password on the web or mobile app.

    If I change my password on the Omron Wellness web app, do I need to change my password on the mobile app?

    No.

    How do I change my password for the Omron web app?

    To reset your password on the web app (omronwellness.com), follow these steps:

    1) Log-in to your account at omronwellness.com
    2) Click on your user name at the top of the screen on your dashboard
    3) Click on “edit your profile” in the drop down menu
    4) Click on “Change your password” link, shown on the right hand side of the screen.

    Am I able to manually input readings into the mobile app and web app?

    You will be able to manually input readings onto the web app via your computer, but not the mobile app. Please note that the readings you add via the web app will not be transferred to the mobile app.

    Will the web application show irregular heartbeat?

    Yes. To view, move your mouse over your data points. You will see an icon to show irregular heartbeat if applicable. This is not a diagnosis; please talk to your physician with any questions about your health.

    Do I have to re-pair my device to my phone every time I want to upload data?

    No. Once you are paired, you do not have to go through the process again. The only time you will have to re-pair your phone and device is if you click “Forget This Device” on your phone.

    How do I re-pair my device to my phone?

    Please follow these steps to re-pair your blood pressure monitor to the Omron Wellness mobile app:

    1) Press the button on your blood pressure monitor that looks like a “clock”.
    2) Open the Omron Wellness app on your phone. Note, if you have not yet set up the app on your phone, please follow the set-up instructions on the app after you open it.
    3) Make sure your blood pressure monitor is still on, if you do not see the blinking box on the screen of your blood pressure monitor, then press the “clock” button on the blood pressure monitor again to turn on the blood
    pressure monitor.
    4) Using your finger, on the mobile app, swipe down on the screen, and you will see a message at the top of the screen “Looking for device…”.
    5) You will then see a message “transferring data” at the top of the mobile app screen, and then “success” when the phone and blood pressure monitor have re-paired.

    What information will be displayed on the mobile app?

    You will be able to view your systolic, diastolic and pulse on the main screen of the app. On the sidebar, you will find your user information, app settings, support and sign out option.

    Can I sync my blood pressure monitor directly with the web application?

    No. The device can only sync directly with the phone and then it transfers the data to the web application.

    How do I see my readings on the web application?

    You must use the same user name and password that you use on the mobile app. To get readings to the web application, you will need to first transfer your readings from your blood pressure monitor to the mobile app.

    How do I sign up for the web application?

    First, download the Omron Wellness mobile app on your phone and create an account. Then visit www.omronwellness.com to create your account for the web application using the exact same username and password used to create your account on the mobile app.

    Where can I get updates on the mobile app?

    You can visit the Apple App Store or Google Play to find the latest version for your smartphone. If you open the app on your phone, you will be automatically prompted to download the latest version if applicable.

    How much does the mobile app cost?

    Both the iPhone and Android versions of the Omron Wellness mobile app are free at their respective stores.

    How do I see my readings on the web app?

    First you need to transfer your readings from your blood pressure monitor to your phone. Then, log into www.omronwellness.com with the same username and password that you use for the mobile app and click on the dashboard tab to view your data.

    How do I see my readings on the mobile app?

    First, make sure that your Omron blood pressure monitor and smartphone are properly paired. If not, follow the pairing instructions. When the devices are paired, sync your data following the sync instructions. Your most recent readings will be on the top if you’re in the chart setting view.

    How do I download my readings to the mobile app?

    Take a reading on your blood pressure monitor then open the Omron Wellness mobile app. Your readings will automatically sync. If you do not see confirmation the data has transferred, check to make sure the blood pressure monitor is turned on by pressing the clock button and ensure Bluetooth® and wi-fi are enabled on your mobile phone. If your wi-fi connection was interrupted, you may need to pair again.

    How do I pair my blood pressure monitor for the first time with the Omron Wellness mobile app?

    To pair the devices for the first time, please review these instructions:

    First, check and confirm you are using a compatible Omron blood pressure monitor. The model number is located on the rating label on the bottom of the device.

    Second, take a measurement on your blood pressure monitor then download the Omron Wellness mobile app from the Apple App Store or on Google Play. Finally, open the app on your phone and follow the set-up and pairing instructions on the app.

    How do I sign up for the mobile application?

    You will need an email address. If you do not have one, you can search the Internet for “free email address” and select the provider of your choice.

    Which Omron blood pressure monitors are compatible?

    The Omron BP761, 7 Series with Bluetooth® Smart and Omron BP786, 10 Series with Bluetooth® Smart upper arm blood pressure monitors.

    What phones can I use to upload my readings?

    Currently you can use the iPhone® 5/5S/5C with iOS 7+ and Samsung Galaxy S®3/S®4 with Android™ Version 4.3+. Omron will add additional phone compatibility periodically. Check back at www.omronwellness.com for
    future updates.

    Where can I access the web app?

    The web app is accessible at www.omronwellness.com.

    Where can I download the mobile app?

    The free mobile app is available on the Apple App Store for the iPhone® 5/5S/5C and on Google Play for the Samsung Galaxy S®III/S®4 with Android™ Version 4.3+. You can search for the App by typing in “Omron Wellness” in the search bar.

    What is Bluetooth® Smart?

    Bluetooth Smart wireless technology allows you to share voice, data, music, photos, videos and other information wirelessly between paired devices. Bluetooth Smart is an extension of Bluetooth and is low energy and can run longer on a smaller battery.

    What is the meaning of a cloud?

    A cloud is a model of data storage where digital data is stored in logical pools. Think of a file cabinet where you would store different types of information in each cabinet drawer. The cloud hosting service is designed to allow users to upload files that can be accessed over the Internet from different network devices such as a computer or smartphone.

    What is a web app?

    A web application or web app is any application software that runs in a web browser.

    What is a mobile app?

    A mobile application or mobile app is software designed to run on smartphones and other mobile devices.

    What is Omron Wellness

    Omron Wellness is a system for managing blood pressure. There are three main parts: blood pressure monitor, Omron Wellness mobile application, and web application. You take your reading, sync with app, and then your data is automatically sent and stored in your own personal account that resides in the protection of the Omron Wellness cloud.

    How much distance is equivalent to 10,000 steps?

    Ten thousand steps is equivalent to about 5 miles. Click here for our step conversion chart. Most people average about 4,500 steps already in their normal day so getting to 10,000 might be easier than you think.

    How many steps should I walk per day?

    Aiming for 10,000 steps per day is widely recommended by physicians, trainers and organizations such as Shape Up America. And, research shows that walking 10,000 steps per day is necessary to maintain a healthy active lifestyle.

    How do I set the date and time on my pedometer?

    Setting the date and time of your pedometer depends on which model you have. Click here to find the instruction manual for your specific model.

    What if I entered my stride, weight or other information incorrectly? How can I correct it?

    You can reset your pedometer in a few different ways depending on your model. Some units have a reset button on the back where you can insert a paper clip or small pin that will reset the system. Or, you may need to remove your battery and replace it again.

    How do I calculate my stride length?

    Measure your stride before setting up your pedometer. Measure the distance from START to END in inches. Calculate your stride length by dividing the total distance that you measured by 10 then divide that number by 12. Stride length = Total distance in inches ÷ 10 (# of strides) ÷ 12 (inches per foot).

    For example:

    Total distance (10 strides) = 320″
    Stride length formula = 320″ ÷ 10 = 32″ (2′ 8″)

    Conversion Chart

    12 inches = 1 foot
    24 inches = 2 feet
    36 inches = 3 feet
    48 inches = 4 feet

    What is tri-axis technology?

    Tri-axis 3D smart sensor technology is more accurate than the standard pendulum system. It counts your steps accurately and quietly whether positioned flat, vertically or horizontally so you can wear it almost anywhere — at your hip, in your pocket or even in your bag.

    How do I know when to replace my battery and how do I do it?

    If you see the low battery indicator blinking on your display, immediately replace the battery otherwise the battery will stop counting. Use the screwdriver provided with your unit or other small screwdriver to remove the cover on the back of your device. Remove your battery with a thin stick, such as a toothpick; do not use anything metal. Replace with a new CR2032 battery and close the cover.

    What is dual-axis technology?

    Dual-axis 2D smart sensor technology is more accurate than the standard pendulum system. It counts your steps accurately and quietly whether positioned vertically or horizontally; whether it’s in your pocket, on your belt or clipped to your bag.

    What are aerobic steps?

    Aerobic steps are the physical exercise that helps us stay healthy. Aerobic steps are counted separately when walking more than 60 steps per minute and more than 10 minutes continuously. If a rest of less than 1 minute is taken after a continuous walk for more than 10 minutes, this will be regarded as part of a “continuous walk.”

    How do I view the different measurements on my pedometer?

    Press the MODE button to select the type of measurement you want to see (steps, distance, calories burned, etc.). Then press the MEM button to view the results (days 1-7) in memory. The display will change with each press of the MEM button.

    What is pitch?

    The average number of aerobic steps per minute is displayed. The faster you walk, the more calories you will burn.

    Why does the screen on my pedometer go blank?

    After 5 minutes with no button being pressed, the display will automatically go off. This means your pedometer is in the Battery Saving Mode to help extend the battery life. However, the unit still continues to count your steps. Simply press the MEM, SET or MODE button to activate the display again.

    How do I install Omron Health Management Software on my computer and what pedometer does it work with?

    Our Health Management Software works with the HJ-720ITC and HJ-720FFP pedometers and is compatible with PC computers with Windows® 7, Vista, XP and 2000. Click here for instructions and tips on getting started.

    What does the T on my display mean?

    The letter T stands for Transfer Indicator. The Transfer Indicator will blink when 18 days of data, including the current day, are stored in the memory and have not been transferred to Omron Fitness.  The Transfer Indicator will light up when 22 days of data have not been transferred.

    What happens if I don't transfer my data?

    Depending on which pedometer model you have, the device will begin to delete the older measurement results first to make room for the new measurements. Make sure you transfer your data regularly at Omron Fitness.

    What pedometer is compatible with Microsoft HealthVault and how do I get started?

    The HJ-720ITC and HJ-720FFP are compatible with Microsoft® HealthVault™.  Click here for details on how to get started.

    How should I store my Omron TENS unit?

    Keep the device along with your Quick Start Guide and Instruction Manual in the original packaging or carrying pouch that comes with the unit. The electrode cords should remain attached to the Long Life Pads. The electrode cords can be wrapped around the included pad holder. Store all components in a dry, cool location.

    What is the Pain Relief Pad Club?

    Enrollment in our Pain Relief Pad club is FREE and offers savings of $5.00 on every set of Long Life replacement pads. When you sign up for our Pain Relief Pad Club, we’ll automatically send you a new set of pads every three months. You’ll receive 4 sets of pads at $14.99 each at $5.00 off retail price of $19.99. Your first set of pads will ship when you sign up.

    When should I purchase/use the Large Long Life Pads?

    If the area of pain covers a wide length or width, the large pads may be a good choice. The large Long Life Pads are good for lower backs, legs, thighs, hips on normal to larger men and women.

    Are the Long Life Pads available in different sizes?

    The Long Life Pads come in two different sizes. Standard size pads come with the TENS units and are 4″ H x 2.5″ W each and work on multiple body parts. Standard size pad refills can be purchased separately. Large sized Long Life Pads are 25% larger than standard pads — 4.75″ H x 3″ W — and are good for covering a wider area of pain while ergonomically shaped to fit curves.

    How do I purchase new Long Life Pads?

    Long Life Pad refills are available in standard and large sizes and can be purchased at our Omron Webstore. We recommend that each user of the Omron TENS unit have their own set of pads.

    How do I clean my Omron Long Life Pads?

    First, turn the power off and disconnect the pads from the electrode cord. Then simply wash the pads softly with your fingertips under slow running cold water for several seconds. Pads can be washed up to 10 times. Let the pads completely air dry before reconnecting to your unit. Do not wipe pads with any towels or cloth. We recommend cleaning your pads after 15 uses.

    How long do the Long Life pads last?

    The Long Life Pads are good for up 150 uses or 5 months based on daily usage. Caring for your pads is easy; simply clean the pads as recommended up to 10 times. When replacing your pads, remove the protective film from the pads and place on the holder provided when you purchased your pain relief unit.

    What do I do with the belt clip for the Pain Relief Pro?

    If you plan on moving around during therapy, we suggest using the sturdy belt clip.

    How long should the batteries last in the Pain Relief Pro?

    New batteries (two AAA alkaline batteries) will last approximately four months when used for 15 minutes a day in the lower back mode at maximum intensity.

    How do I replace the batteries in the Pain Relief Pro?

    Remove the battery cover on the back using a coin.  Replace the old batteries with two new AAA batteries.  Make sure the positive and negative signs correspond when inserting the batteries.  Re-install the batter cover and tighten with a coin.

    How do I know when to replace the batteries on the Pain Relief Pro?

    If the battery is getting low, the battery icon will light up on the screen to let you know that you should replace the batteries soon.

    What does the Pad Icon mean on the Pain Relief Pro screen?

    If one of the pads falls completely off for any reason, the pad icon will light up to warn you that the pads are not in place and the therapy is not working.

    How do I know how many minutes are left in the therapy on the Pain Relief Pro?

    In the lower right hand corner of the screen, you will see a number indicating how many minutes are left in the therapy. The therapy starts at 15 minutes and counts down to zero when the unit will shut off automatically.

    How do I know what intensity level is on for the Pain Relief Pro?

    In the lower left corner of the screen, there is a number between 1 – 10 which will indicate the power level of intensity. Power level 1 is the lowest and 10 is the highest. Just press the intensity button up or down to pick the power level of intensity that feels most comfortable on your pain. If it’s too weak, go to a higher level. If it’s uncomfortable or your muscles contract too much, lower the power level of intensity.

    What are the differences between the modes on the Pain Relief Pro?

    All modes are pre-set and designed by healthcare professionals for specific body pains. For example, the lower back mode electrical stimulation pattern was designed for larger muscles found in the lower back and the stimulation pattern was designed just for the type of pain found in the lower back.

    How do I switch between modes on the Pain Relief Pro?

    Press the Mode button up or down to switch between modes. Keep pressing the mode button until you find the stimulation pattern that feels good on your pain.

    How do I know which mode I am using on the Pain Relief Pro?

    On the top of the LCD screen, there are names of the eight different modes that are available. The mode you are using will be highlighted on the screen.

    What is the difference between the Pain Relief Unit (PM3030) and the Pain Relief Pro (PM3031)?

    The PM3030 is the smallest and simplest unit, yet powerful for relieving pain. It has three pain modes and five power levels of intensity. It’s great for putting in your pocket and using at home, work or while traveling.

    What is Electrotherapy or Transcutaneous Electrical Nerve Stimulation (TENS)?

    Electrotherapy, also known as TENS, is a drug-free, non-invasive therapy designed to reduce and relieve numbness in the arms, legs and foot by applying electrical nerve stimulation to the surface of the skin near the site of the pain.

    How does Electrotherapy or TENS work?

    Scientific theory suggests TENS can work in several ways, including: the pulses can block the pain message from reaching the brain, the stimulation triggers the body to produce more endorphins (a natural pain killer) or the therapy improves blood circulation.

    What type of pain is Electrotherapy or TENS best for?

    This therapy works best on acute pain versus chronic pain, which is more serious.

    Can Electrotherapy or TENS cure my pain?

    No, this type of therapy does not cure the underlying cause of your pain. It can provide temporary relief or reduction of pain.

    Does insurance cover the cost of a TENS device?

    Consult your physician and/or insurance company to determine if a TENS device would be covered for your specific pain management needs.

    Who can use Electrotherapy or TENS?

    Any adult who suffers from muscle or joint pain can use this therapy. However, it should not be used by children, pregnant women or anyone who has an implanted metallic or electronic device. Ask your physician if you have any questions related to your health.

    Is Electrotherapy or TENS safe?

    Yes, TENS has been prescribed and used for more than 30 years by medical professionals such as physicians, physical therapists and chiropractors as an effective pain relief solution.  Omron electroTHERAPY for Pain Relief is FDA cleared. Omron electroTHERAPY is available over the counter without a prescription.

    Where can I buy Omron TENS units?

    Omron TENS units are available at the Omron online store and other fine retailers nationwide.

    Why should I use an Omron TENS unit?

    Omron TENS units are a simple, drug-free solution for relief of muscle and joint pain. Under your personalized control, our line of portable TENS units deliver gentle massage-like pulses, providing on the spot pain relief. Available without a prescription, Omron TENS units may help relieve pain in about 15 minutes.

    Do I need a prescription from my doctor to purchase an Omron TENS unit?

    Omron TENS units are FDA cleared (U.S. Food and Drug Administration) and for sale without a prescription.

    When should I use an Omron TENS unit?

    Use the unit as soon as your pain begins. If you get to your pain early, it may prevent the pain from becoming worse. The earlier you get your pain under control, the better chance you have to keep up with your daily activities.

    How often can I use my Omron TENS unit?

    You can begin with one 15-minute therapy session. Repeat for another 15 minutes if needed.  Use up to three times per day at a maximum. During each therapy, rate your pain before and after the session, 1 (low) to 10 (high) in order to gauge the true reduction of pain.

    Where can I use my Omron TENS unit?

    You can use Omron TENS units on multiple body parts, including: lower back, sciatic, deltoid, upper arm, elbow, hip & thigh, knee, calf, ankle and foot. View our Pad Placement Guide for more information.

    How do I select a program on the PM3030?

    Push the “ON” button and the default program “blinks” (unit defaults to the last program at the lowest intensity level). Personalize your therapy by pushing the orange circle button to a pre-set program (Arm, Lower Back, Leg/Foot).

    How do you switch programs on the PM3030?

    Each time you push the orange circle button, it switches to the next program at the lowest intensity level. Depending on the program, you will feel a gentle combination of tapping, kneading or pulsing sensations that vary in pulse speed.

    What does the blinking light on my PM3030 unit mean?

    The blinking light indicates the level of the program you have selected. The number of blinks corresponds to the intensity level selected from 1 (weak) to 5 (strong). For example, 2 blinks means you are at level 2.

    Can I use an Omron TENS unit as part of my regular pain regimen?

    Yes, TENS therapy is a good adjunct therapy in addition to your regular pain regimen such as heat, cold, wraps, physical therapy and medications. Always ask your physician if you have any questions about your health.

    How do I determine my stride length?

    Walk 10 steps with your normal stride (for jogging stride, job 10 steps in your normal stride). Measure the distance from start to end in inches. Calculate your stride length by dividing the total distance that you measures by 10. Stride length = total distance in inches.

    For example:

    Total distance (10 steps) = 320″
    Stride length formula = 320″ / 10 = 32″

    Is my heart rate monitor water resistant?

    The HR-100C, HR-210 and HR-310 heart rate monitors can be worn in the shower and during light swimming in shallow water. The HR-500U and chest transmitter can NOT be submerged in water.

    How do I calculate my target heart rate?

    1. Take your pulse for one minute first thing in the morning to determine your resting heart rate [ e.g. 60 beats per minute]
    2. Calculate your maximum heart rate by subtracting your age from 220 [e.g. 220 – 40 = 180]
    3. Subtract your resting heart rate from your maximum heart rate to calculate your heart rate reserve [e.g. 180 – 60 = 120]
    4. Calculate the lower limit of your target heart rate by multiplying your heart rate reserve by .60. Add that total to your resting heart rate [e.g. (120 * .60) + 60 = 132]
    5. Calculate the upper limit of your target heart rate by multiplying your heart rate reserve by .80. Add that total to your resting heart rate [e.g. (120 * .80) + 60 = 156]
    6. Combine the upper and lower limits of your target heart rate, and divide that total by 2. This is your target heart rate [e.g. (132 + 156) / 2 = 144]

    What target training zone is best?

    By exercising within your target training zone, you’ll achieve more in less time. Each zone offers different benefits. The most popular zone is 50 to 80 percent of your maximum heart rate. This is where you achieve cardio benefits, burn fat and become more fit. Omron Heart Rate Monitors are programmable so you can maintain your workout within your chosen zone.

    • Health Maintenance [65-78%]: low intensity level training. Good if you’re a beginner and strengthening your cardiovascular system.
    • Aerobic Exercise [65-85%]: increases strength and endurance. Burns calories faster and can be sustained during longer workouts.
    • Anaerobic Exercise [78-90%]: improves speed and power. This zone builds muscle faster, but cannot be maintained for long workouts.
    • Red Line [90-100%]: maximum capacity.

    How do I keep my heart rate monitor clean?

    Always keep the watch and chest transmitter clean by wiping away any dirt with a soft, dry cloth. Do NOT immerse the watch or transmitter in water.

    Clean the chest or wrist strap by placing it in warm water with a neutral detergent. Rinse thoroughly with water and allow to air dry out of direct sunlight.

    Will I need to replace the battery in my wrist monitor or chest transmitter?

    Yes, the batteries will occasionally need to be replaced throughout the life of the product. Both the watch and the transmitter belt for the HR-100C, HR-210 and HR-310 require Lithium CR2032, 3V batteries. The CR2032 batteries can be changed with a small Phillips head screwdriver. Batteries should be inserted with the “+” side facing up.

    The HR-500U monitor requires a rechargeable lithium-ion battery (100 mAh).

    I'm getting a weak signal from the chest transmitter.

    In the event of a weak or disrupted signal, shorten the distance between the chest belt and watch (less than 25″), re-adjust the position of the chest belt and check the conductive pads are moist enough to ensure solid contact.

    How should I wear the chest transmitter?

    Wet the conductive pads on the underside of the chest transmitter with a few drops of water to ensure solid contact throughout your workout. Strap the transmitter across your chest, making sure the belt sits snugly below your pectoral muscles. For accurate heart rate readings, make sure the belt is placed above your heart.

    I can't charge the battery.

    Ensure your USB connector is inserted into your monitor correctly. If the battery still doesn’t charge, refer to your instruction manual for additional instructions.

    To prevent deterioration of the battery due to over-discharge, charge at least once every two month, even when not using the watch for an extended period of time.

    My battery drained completely. Is all my data lost?

    Your data and settings will be saved even if the battery completely drains. You will only need to reset the time for the watch.

    The screen is blank.

    Your monitor may not be turned on. Press and hold the ENTER button for at least 3 seconds. If the screen is still blank, make sure that the battery is fully charged before using.

    I can't start measurement.

    Fasten the wristband securely around your wrist. Loose wristbands will prevent accurate readings.

    The screen is showing an error.

    Press the reset switch with a pin or similar tool and then press and hold the ENTER button for at least 3 seconds to turn on the watch. Pressing the reset switch will not cause settings to be erased.

    Plug in the USB connector into your PC/Mac. If the error still occurs after trying the above solutions, contact Omron Healthcare’s Customer Service.

    The actual distance and measurement displays do not match.

    Your jogging and walking stride settings may be incorrect. Determine your stride length and enter the settings before using the monitor again.

    How do I determine stride length?

    Walk 10 steps with your normal stride (for jogging stride length, jog 10 steps in your normal stride). Measure the distance from start to end in inches. Calculate your stride length by dividing the total distance that you measured by 10. Stride length = total distance in inches.

    For example:

    Total distance (10 steps) = 320”
    Stride length formula = 320” / 10 = 32”

    How do I use the Weekly Calories Burned Goal Tracker?

    When you set how much weight you want to lose in four weeks, the activity monitor calculates the target activity calories you should burn in a week to support your weight loss goals. The weekly target of activity calories is displayed as 100%. The value for your usual activity calories is updated every four weeks based on your activities.

    What is the animated figure on my display?

    This is your “congratulations” mark, which is displayed when you have achieved your weekly target. When you have almost achieved your weekly target, the mark raises one hand to encourage you.

    I have a battery with an X image displaying on the monitor.

    Your battery may need to be replaced. Refer to your instruction manual on how to replace the CR2032 battery.

    How should I wear the unit to ensure accurate results?

    The unit accurately measures activity in your pocket, or anywhere you want to put it, including upper front pocket of a shirt, the front pocket of your pants or attached to your waist.

    The unit may not measure your activity correctly in the following conditions:

    • The unit moves irregularly (when placed in a bag or when dangling from your waist)
    • Walking at an inconsistent pace (shuffling feet, wearing sandals or starting and stopping frequently
    • Up and down movement (standing up/sitting down, climbing up or down stairs, playing sports other than walking and running, engaged in an upper-body workout)
    • Vibrations from a moving vehicle
    • Walking slowly
    • Running or walking with the unit held in your hand.

    My display is showing a T symbol.

    The symbol represents the Memory/Transfer indicator. It is continuously displayed when eight hours of data has been stored in the memory, indicating that you should transfer the data via optional NFC Communication Tray soon. When the memory is full, the unit will begin to delete the oldest data to make room for new workouts.

    My data cannot be transferred.

    Ensure the following steps have been taken before transferring data:

    1. Download and install NFC Tray software to your computer. Start the software program.
    2. Properly connect the NFC Communication Tray via an USB port on your computer.
    3. Make sure workout mode is off on your activity monitor.
    4. Match the marks on your activity monitor and the NFC Communications Tray.

    If the data transfer is still not working after trying the above troubleshooting tips, there may be a data transfer failure occurring. Please contact Omron’s Consumer Support.

    My display is blank.

    Your monitor’s battery saving mode may be active. Press either the memory, display or start buttons to engage. If that does not work, you may need to replace your battery or ensure that the battery is correctly installed.

    How do I transfer my data?

    The data can be transferred to a computer simply by using the Omron NFC Communication Tray.

    An error message is displayed.

    A malfunction may have occurred. Remove the battery and insert it again.

    An error displayed during the data transfer.

    There may have been a communication error. Check the display on your computer and follow the instruction provided. If the error still occurs, contact Omron’s Consumer Support.

    How should I clean my activity monitor?

    Use a soft dry cloth to clean the face of the unit. Do not wash it or touch with wet hands. Be careful that water does not get into the unit.

    How do I clean my NFC Communications Tray?

    Clean the unit with a soft, dry cloth. To remove stubborn stains, wipe the unit with a damp cloth moistened with water or mild detergent. Do not immerse the unit of any components in water.

    How do I switch between kilograms and pounds?

    The process for changing the mode of readings is unique to your model. Please check your instruction manual or contact our support representatives at 877-216-1333. If you need an electronic copy of your manual please click here for a list of manuals available for download.

    How is body fat calculated?

    Omron’s Fat Loss Monitor with Scale estimates the body fat percentage by using the Bioelectrical Impedance (BI) Method. Muscles, blood vessels and bones are body tissues having a high water content that conducts electricity easily. Body fat is tissue that has little electrical conductivity. The Fat Loss Monitor with Scale sends an extremely weak electrical current of 50 kHz and less and 500 µA through your body to determine the amount of fat tissue. This weak electrical current is not felt while operating the Fat Loss Monitor with Scale.

    How do I calculate lean body mass?

    If you would like to manually calculate your lean body mass you can do so by subtracting your body fat in pounds from your total body weight. You can determine the amount of body fat in pounds by multiplying your weight by the body fat percentage. For example, a 200lb person with 20% body fat would have 40 lbs of fat (200 X .20). His lean body mass would then be 200-40= 160lbs.

    Is there a recommended time to take a measurement of your body fat?

    We recommend you take the measurement in the morning before you exercise, eat, drink or take a shower. This will give you opportunity to develop a trend and a good comparison by day.

    field_32

    Is it normal for my blood pressure to vary?

    Yes, it is quite normal for people’s blood pressure to change throughout the day and night, or in different settings where you may measure your blood pressure. Many things, such as stress levels, food or drink intake, activity levels, even time of day can all affect a person’s blood pressure reading at any given time. In fact, there are published studies that show a given person’s blood pressure can change by up to 20mm within a day, based on activity levels, food/drink intake, stress, etc. This is why it is important to take your blood pressure on a regular basis, and review the overall trend of your blood pressure readings with your doctor.

    For a convenient tool to help you easily track your blood pressure readings, click here.

    What is more important -- the Systolic or Diastolic reading?

    Both readings are important. One measures your blood pressure during a heart contraction and the other measures blood pressure between heart contractions. For your particular situation, you should discuss both measurement results with your doctor.

    Why should I monitor my blood pressure at home?

    The American Heart Association recommends that anyone with, or at risk of high blood pressure, should monitor their blood pressure at home. Home blood pressure monitoring is one of the best methods of trending a person’s blood pressure in their own environment.

    Click here for more information from the American Heart Association on who should monitor at home, and why.

    My blood pressure is not responding to the medications my doctor prescribe. What should I do?

    You should contact your doctor and discuss the situation. Only your doctor is qualified to diagnose and prescribe medication, or make changes to medications in managing blood pressure.

    What is blood pressure?

    In the most basic sense, blood pressure is a way of measuring how much force is being exerted on the walls of your blood vessels (artery) as blood flows through them.

    • Systolic is the top number. It represents the pressure as your heart contracts to pump blood to the body.
    • Diastolic is the bottom number. It represents the pressure between beats, when your heart relaxes.

    The following shows the different stages of hypertension (also known as high blood pressure):

    New ACC/AHA Blood Pressure Guidelines: Check-in Time

    It’s been over a year since the new blood pressure guidelines were released and 103 million Americans were recategorized with high blood pressure. That’s nearly 1 in 2 of us. How are YOU doing?

    Blood Pressure
    Category
    Systolic mmHg
    (top number)
     
    Diastolic mmHg
    (bottom number)

    Normal
    Less than 120
    and
    Less than 80

    Elevated
    120 to 129
    and
    Less than 80

    High blood pressure
    Hypertension stage 1
    130 to 139
    or
    80 to 89

    High blood pressure
    Hypertension stage 2
    140 or higher
    or
    90 or higher

    Hypertensive emergency
    See your doctor right away
    higher than 180
    and/
    or
    Higher than 120

    Source: American College of Cardiology and American Heart Association 2017 High Blood Pressure Clinical Practice Guidelines

    “Out-of-office BP measurements are recommended to confirm the diagnosis of hypertension and for titration of BP-lowering medication, in conjunction with telehealth counseling or clinical intervention… Self monitoring of BP refers to the regular measurement of BP by an individual at home or elsewhere outside the clinic setting (source: AHA/ACC 2017 High Blood Pressure Clinical Practice Guideline).”

    2013 ESH/ESC Guidelines for the Management of Arterial Hypertension defines high blood pressure readings obtained by self-measurement at home as:
    Systolic Blood Pressure ≥ 135
    Diastolic Blood Pressure ≥ 85

    In terms of taking action based on your blood pressure readings, this should always be discussed and decided on between you and your doctor. You should never self-diagnose or adjust your medication if not prescribed by your doctor.

    To learn more about blood pressure, click on the following links:

    1 ACC & AHA 2017 High Blood Pressure Clinical Practice Guideline

    What can I do to help better manage my blood pressure?

    Managing your blood pressure doesn’t have to take a lot of work. In fact, small improvements to your lifestyle can help.

    Exercise: Just be a little more active. Walk instead of drive; take the stairs instead of the elevator, etc.

    Eat Smart: Try to find low-fat, low-sodium substituted that also taste great. Potassium found in bananas and carrots is nature’s best medicine for your heart.

    Kick the Habits: Minimize your alcohol and cigarette intake.

    Stifle Your Stress: Stress is a normal part of life. But too much can increase the risk of heart disease. Relax by doing things you enjoy (yoga, gardening, walking, etc.) and your heart can benefit.

    Monitor Your Blood Pressure at Home: Monitoring your blood pressure at home on a regular basis provides you and your doctor with the information to best manage your blood pressure.

    These are just some examples. Discuss with your doctor on other ways how you can better your heart.

    What is the difference between monitoring blood pressure using a home digital monitor as opposed to getting my reading when I see my doctor?

    Digital monitors measure blood pressure oscillometrically rather than by auscultation. In auscultation, stethoscopes are used to take blood pressure by listening for specific heartbeat sounds which the doctor then uses to determine systolic and diastolic pressures. Oscillometric technology measures the vibration of blood traveling through the arteries and converts the movement into digital readings.

    Omron digital blood pressure monitors use the oscillometric method of blood pressure measurement. An oscillometric monitor does not need a stethoscope so the monitor is simple to use.

    It is also important to note that Home Blood Pressure monitoring allows you to monitor frequently and share the results with your doctor if you desire.

    Are the readings different between an upper arm blood pressure monitor and a wrist blood pressure monitor?

    It is quite possible that your readings may be different from your upper arm to your wrist as blood pressure varies throughout the human body. All Omron blood pressure monitors, whether upper arm or wrist, are validated in the same manner and have the same accuracy specifications. In terms of which type of blood pressure monitor is best for you, we recommend that you discuss this with your doctor, based on your individual needs.

    For more information on Omron’s line of upper arm and wrist home blood pressure monitors, click below:

    What does Oscillometric technology mean?

    Oscillometric technology measures the vibration of your blood traveling through your arteries and converts the movement into digital readings.

    How much does an Omron home blood pressure monitor cost?

    On average, Omron home blood pressure monitors can range anywhere from $49.99 to $109.99, depending on which model you select, and where you decide to purchase.

    Click here to see Omron’s line of digital home blood pressure monitors.

    Are digital blood pressure monitors accurate?

    All Omron blood pressure monitors are clinically proven accurate. They are clinically validated to be within the following:

    • Blood pressure: within +/- 3 mgHg or 2 percent
    • Pulse: within +/- 5 percent of reading.

    This meets or exceeds the AAMI (Association of Medical Instrumentation) standards. To understand the accuracy levels of other manufacturer’s blood pressure monitors, you need to contact them. It is always important to investigate accuracy and ease of use before purchasing a home blood pressure monitor.

    What are the common causes of getting blood pressure readings that are inaccurate?

    It is quite normal for people’s blood pressure to change throughout the day and night, or in different settings where you may take your blood pressure. Many things, such as stress levels, food or drink intake, activity levels, even time of day can all affect a person’s blood pressure reading at any given time. So, it is possible that you may just be seeing normal fluctuations in blood pressure.

    However, below are some common situations that can lead to inconsistent or inaccurate readings:

    Using the wrong cuff size for your arm

    Just because the cuff may fit around your arm does not mean it is the right size cuff for you. The correct cuff size is directly related to the circumference of your arm. To get accurate readings, it is important that you are using the correct sized arm cuff. To determine your arm size, use a cloth tape measure and place midway between your elbow and your shoulder around the circumference of your upper arm. Wrap the tape measure evenly around your arm. Do not pull the tape tight. Note the precise measurement in inches. Select an Omron home blood pressure monitor with the right size of cuff included, or if you already have the monitor, and need a different sized cuff, contact our consumer support line at 877/216-1333, and they can assist you to purchase the right size accessory cuff for your unit.

    View a short video on selecting the right size cuff.

     

    Not using the cuff correctly

    Make sure you are wrapping the cuff around your arm in the correct position. After wrapping the cuff around your arm, check the location of the brachial artery marker. The air tube should run down the center of your arm. The cuff should not be wrapped too tight or too loose. Look at the instruction manual for the monitor to get more detailed instructions on the specific cuff included with your unit.

    Activities right before taking a measurement

    Avoid eating, drinking alcohol or caffeinated beverages, smoking, exercising and bathing for 30 minutes prior to taking a measurement. It is also best to rest for 15 minutes before starting the measurement. Avoid taking a measurement during stressful times. Take the measurement in a quiet place.

    Incorrect body position or moving too much

    Sit in a chair with your feet flat on the floor. Rest your arm on a table with your palm facing upward. The cuff should be level with your heart. Do not talk or move during the measurement.

    Timing of taking measurements

    Try to take readings at the same general times each day (for example, once in the morning and once at night) for comparison purposes.

     

     

     

     

     

     

     

    Will I see differences between my readings at home compared to readings in my doctor's office?

    Yes, you will see some differences. This is normal and can occur for many reasons. Some of the more common reasons are:

    1. A person’s blood pressure varies throughout the day, so at any given moment your blood pressure can change.
    2. In terms of the amount of change; there are published studies that show a given person’s blood pressure can change by up to 20 mm within a day, based on activity levels, food/drink intake, stress, etc.
    3. You may have a condition known as “White Coat Hypertension.” This is a condition in which a blood person’s blood pressure rises above its usual level when it is measured in a doctor’s office or clinical setting.
    4. You may have a condition known as “Masked Hypertension.” This is a situation in which a person’s blood pressure falls below its usual level when it measure in a doctor’s office or clinical setting.

    So do not be alarmed when you see differences between your readings at home compared to your readings in your doctor’s office. Discuss it with your doctor to get the best overall picture of your heart health.

    What are some common reasons why my blood pressure readings seem higher than expected?

    There are many reasons why blood pressure readings may seem high. Below are some of the common reasons and the estimated ranges of how much readings can vary. It is important to ensure you are using the monitor as it was intended, so please make sure you are following the directions in the instruction manual, or call our consumer support line at 877/216-1333 if you have questions. It is also important to note that if you can continue to see high readings, discuss with your doctor or a medical professional — it is possible that your blood pressure is actually higher than what you believe it to be.

    Factors Affecting Accuracy of Blood Pressure Monitors¹

    Factor

    Magnitude of systolic/diastolic blood pressure discrepancy (mm Hg)

    Talking or active listening 10/10
    Distended bladder 15/10
    Cuff over clothing 5-50/
    Cuff too small 10/2-8
    Smoking within 30 minutes of measurement 6-20/
    Paralyzed arm 2-5/
    Back unsupported 6-10/
    Arm unsupported, sitting 1-7/5-11
    Arm unsupported, standing 6-8/

    ¹Handler J, The Permanente Journal 2009; 13:3:51-54

    Are there differences between taking a blood pressure reading on the right arm vs. left arm?

    Blood pressure measurement values vary from the left arm to the right arm. The average is generally within 10 mmHg (millimeters of mercury) for most individuals. Omron home blood pressure monitors are generally designed for use on the left arm as they are validated through clinical studies using the left arm. You should talk to your doctor before using the right arm to take a measurement.

    What are the different styles of cuffs?

    D-Ring Cuff: A d-ring cuff is a standard type of blood pressure cuff that you would usually see in your doctor’s office. It is a cuff where the user loops one end of the cuff through a metal ring, then fastens it to the arm. D-ring cuffs come in different sizes of small, standard and large. It is important to pick out the right size cuff based on your individual arm circumference. Please see the questions in this Omron FAQ regarding the different types of cuffs and how to measure your arm circumference.

    Expandable Cuff: The Omron ComFit Cuff is a pre-formed upper arm cuff that expands to fit both regular and large sized arms (upper arm circumferences between 9 and 17 inches). It is designed to ensure more comfortable, accurate readings.

    Wrist Cuff: A wrist cuff is similar to an upper arm cuff; however you can wrap it around your wrist instead of your upper arm.

    Why is my wrist blood pressure monitor giving high readings?

    The most common cause of high readings when using a wrist blood pressure monitor is because the user does not have the wrist monitor at heart level. When using a wrist monitor, pleas ensure the device is at heart level when taking a reading. Also note that there may be actual differences between your blood pressure at the upper arm site and the wrist site.

    My doctor wants to compare the reading from my home BP monitor with the reading taken in the office. What are the instructions on how to do this?

    When doing this type of a comparison, it is very important that the measurements are taken in a certain manner in order for the reading on the Omron monitor to be accurate. The Omron monitor uses oscillometric technology that measures the vibration of the blood as it moves through the arteries. The doctor is using a different method of measurement and listens to the sound of your heart. It is necessary for the doctor to take the first measurement using the Omron monitor. The brachial artery is fully open and not restricted so vibration of the blood is accurately measured. It is also important to note that the different test methods may give slightly different readings due to the test methods or due to the normal fluctuation in blood pressure.

    What size cuff do I need?

    The correct size of cuff is based on the circumference of your upper arm, or your wrist, depending on which type of model you want. Omron monitors cover a variety of sizes as mentioned below:

    D-Ring Upper Arm Cuff Sizing

    • Small adult cuff: fits upper arm with circumference between 7-9 inches
    • Standard adult cuff: fits upper arm with circumference between 9-13 inches
    • Large adult cuff: fits upper arm with circumference between 13 and 17 inches

    ComFit Cuff Sizing

    • ComFit cuff: fits upper arm with circumference between 9-17 inches

    Wrist Model Sizing

    • Wrist model: first wrists with circumference between 5¼-8½ inches.

    Does the size of the cuff matter?

    Yes, it is very important to use the appropriate size cuff for your arm in order to get accurate measurement results when using your home blood pressure monitor. If you use the wrong sized cuff, you will likely experience inaccurate readings, inconsistent readings and error messages from the device.

    How do I measure my arm circumference?

    To determine your arm size, use a cloth tape measure and place midway between your elbow and your shoulder around the circumference of your upper arm. Wrap the tape measure evenly around your arm. Do not pull the tape tight. Note the precise measurement in inches. Determine which size cuff is best for you, then purchase a home blood pressure monitor with that size cuff included.

    View a short video on selecting the right d-ring cuff.

    How do I know if I have put on the arm cuff correctly?

    We recommend you apply the cuff using the following directions. First, make sure you have removed any tight-fitting clothing from your left arm. Put your left arm through the cuff loop. The bottom of the cuff should be about one-half inch above your elbow. Turn your arm so your palm is facing up. Adjust the cuff around your arm so that the tubing runs down the center of your arm. Secure the cuff so it stays in place.

    D-Ring Cuff: You should be able to fit one finger between the cuff and your arm. This space is imperative for an accurate reading because Omron’s digital blood pressure monitors use the oscillometric method of blood pressure measurement that detects your blood’s movement through your brachial artery and converts the movements into a digital reading.

    View a short video on how to take a measurement using the Omron d-ring cuff.

    ComFit Cuff: The cuff should be wrapped tightly around the arm. If the cuff slips or easily turns, the cuff should be tightened. If the cuff is wrapped too loose or too tight, you may get an inaccurate reading of error message. For more detailed directions, please refer to the instruction manual for the specific model.

    View a short video on how to apply the Omron ComFit cuff.

     

     

     

    How do I assemble and apply the d-ring cuff?

    When the cuff is assembled correctly, the hook material will be on the outside of the cuff loop and the metal d-ring will not touch your skin. If the cuff is not assembled, pass the end of the cuff furthest from the tubing through the metal d-ring to form a loop. The smooth cloth should be on the inside of the cuff loop.

    1. Remove tight fitting clothing from your upper arm.
    2. Sit in a chair with your feet flat on the floor. Rest your left arm on a table so that the cuff is at the same level as your heart. Turn the palm of your hand upward.
    3. Put your left arm through the cuff loop. the bottom of the cuff should be approximately ½ inch above the elbow. The cuff tab should lie over the brachial artery on the inside of the arm. The cuff tube should run down the center of the arm even with the middle finger.
    4. Secure the cuff around your arm using the cloth closure. Pull the cuff so that the top and bottom edges are tightened evenly around your arm.
    5. Make sure the cuff is wrapped firmly in place. You should be able to fit your index finger between the cuff and your arm easily.
    6. Relax your arm and place your elbow on the table so that the cuff is at the same level as your heart.
    7. Be sure there are no kinks in the air tubing.

    View a short video on how to take a measurement using the Omron d-ring cuff.

    How do I apply the pre-formed ComFit cuff?

    1. Remove tight fitting clothing from your upper arm.
    2. Sit in a chair with your feet flat on the floor. Rest your left arm on a table so that the cuff is at the same level as your heart. Turn the palm of your hand upward.
    3. Hold the cloth closure on the cuff with your other hand.
    4. Turn the palm of your hand upward. Apply the cuff on your upper arm.
    5. Align the marker on the cuff over the brachial artery on the inside of your arm.
    6. The cuff tube should run down the center of the arm even with the middle finger.
    7. The bottom of the cuff should be approximately ½-1 inch above the elbow.
    8. Secure the cuff around your arm using the cloth closure.
    9. Make sure the cuff is wrapped firmly in place.
    10. Relax your arm and place your elbow on the table so that the cuff is at the same level as your heart.

    View a short video on how to apply the Omron ComFit cuff.

    I am struggling with using my new Omron blood pressure monitor. Should I return it to the store?

    No, DO NOT RETURN IT TO THE STORE. Usually, initial difficulties with a medical device like a blood pressure monitor can be easily resolved with assistance. Please contact our consumer support at 877/216-1333 or e-mail your questions here. Our representatives are trained to assist you.

    Are Omron blood pressure monitors and cuffs latex free?

    Yes, Omron home blood pressure monitors are latex-free. This includes the monitor, the cuffs and the AC adapter (if included).

    I keep getting error messages when I try to take a reading. What should I do?

    In the instruction manual that came with the unit, there is a section included on on the different types of error messages. Please review this section of the manual. You can locate electronic instruction manuals in our Product Support & Solutions Center.

    If this does not fully resolve the issue, please contact the Omron consumer support line at 877/216-1333 or e-mail us your question.

    How do I know if I am using the correct cuff?

    To get accurate readings, and to avoid error messages, it is very important that you are using the correct size cuff and it is correctly applied to your arm. Please see the FAQ — Information on Cuffs section. There is a variety of information available specific to cuffs.

    How do I set the date and time on my new Omron blood pressure monitor?

    The precise instructions on setting the date and time on Omron blood pressure monitors can vary by model. Please view the instruction manual or getting started guide that came with the unit. You can also located electronic instruction manuals in our Product Support & Solutions Center.

    How do I delete the stored data in my unit?

    The process for deleting the stored data is unique to your model. Please check your instruction manual. Electronic versions of the instruction manuals can be found in the Omron Product Support & Solutions Center.

    Where do I get more information regarding the software for my unit?

    For information on software, please visit the Omron Connected Health Center.

    Why can't I get a reading from my Omron wrist blood pressure monitor with Heart Guide Technology?

    The most common cause of this situation is due to the user not having the unit at heart level. Please follow the below directions.

    1. Hold your arm across your chest at arm level.
    2. Hold your elbow firmly to avoid body movement.
    3. Press START/STOP button. All symbols will appear on the display.
    4. When arm is in correct position blue light will turn on and cuff will inflate automatically. As the cuff inflates. the monitor automatically determines inflation level. This monitor detects your blood pressure and pulse rate during inflation. The Heartbeat Symbol flashes at every heartbeat.
    5. Remain still and do not move until the entire measurement process is complete.

    Why can't I get a reading from my Omron wrist blood pressure monitor with A.P.S.?

    The most common cause of this situation is due to the user not having the unit at heart level. For an Omron wrist blood pressure monitor with A.P.S. technology, please follow the below instructions.

    To turn the unit on and take a measurement, press START/STOP button once. The monitor will start beeping. Holding left elbow and arm against body, elevate cuffed wrist to heart level (as shown). The monitor will beep faster as you get closer to the Heart Zone. Four slow beeps will sound when in the correct position.

    Please note: cuff will not begin inflating until correct position is reached. This is to ensure that you get an accurate reading.

    Hold still until cuff deflates and results are displayed. Press START/STOP to turn off the monitor.

    View a short video on how to use the Omron wrist monitor with A.P.S. technology.

    Is it necessary to have the batteries installed in the monitor when using the AC adapter?

    No, the monitor will work on AC power without having the batteries installed in the device.

    Can I take a blood pressure reading measurement during exercise?

    Omron blood pressure monitors are NOT intended for use during exercise or activity. We recommend that you avoid eating, drinking alcohol or caffeinated beverages, smoking, bathing and exercising for at least 30 minutes before taking a measurement. It is also best to rest for 15 minutes before starting the measurement.

    What is the warranty on an Omron home blood pressure monitor?

    The warranty period depends on which Omron model you purchase or own. Warranty periods on the monitor itself (not including cuff) are generally anywhere from 1-5 years, and are based on the life expectancy of the unit. Most cuffs or other accessories are generally 1 year. Please check the instruction manual for your specific unit. Electronic versions of the instruction manuals can be found in the Omron Product Support & Solutions Center.

    Can I file an insurance claim for the purchase of my blood pressure monitor?

    Because insurance plans vary widely, you should contact your individual insurance company to determine what level the purchase of a home blood pressure monitor would be covered.

    What is the warranty for the cuff on my blood pressure monitor?

    For most models, the warranty coverage for the arm or wrist cuff is one year. Cuffs will need to be periodically replaced throughout the life of the monitor. When purchasing a replacement cuff for an upper arm unit, please be certain to measure the circumference of your arm to purchase the correct cuff size. Please check the instruction manual for your specific unit. Electronic versions of the instruction manuals can be found in the Omron Product Support & Solutions Center.

    Are Omron blood pressure monitors FDA approved?

    Omron home blood pressure monitors are required to go through a FDA inspection and clearance process (known as 510(k)) prior to marketing.

    Where do I purchase accessories for my Omron blood pressure monitor?

    If you know the accessory you need or want, you can purchase via the Omron Webstore. If you are not fully sure what accessory you need, please contact our consumer support line at 877/216-1333, and they can assist you. They also can place the order for you during the same call.

    How do I get my monitor repaired?

    You need to contact our consumer support line at 877/216-1333. The representative will discuss the situation with you, and help determine if you need to send it in for inspection.

    I misplaced my instruction manual. How can I get a new one?

    Electronic versions of the instruction manuals can be found in the Omron Product Support & Solutions Center.

    How do I register my new Omron home blood pressure monitor?

    You can register online. If you do not have access to a computer, please contact our consumer support line at 877/216-1333 and they can assist you.