FAQs: Omron Connect

What is the Omron Connect Mobile App? A mobile app (or application) is software designed to run on your smartphone or tablet.

What is the Omron Connect Mobile App?

A mobile app (or application) is software designed to run on your smartphone or tablet. The Omron Connect Mobile App lets you wirelessly transfer data from your BP monitor to your smartphone or hand-held device and upload your readings to the App.

What devices and Omron Products are compatible with the Omron Connect Mobile App?

Click here for a complete list of compatible devices.

How much does the Omron Connect Mobile App cost?

Our mobile app is available for FREE.

Where can I download the OMRON Connect Mobile App?

Download Free on App Store or Google Play. The OMRON Connect Mobile App is only available in the United States and Canada and is not supported in other countries.

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What happens if I take a reading before pairing it to my mobile device?

If you take a reading before pairing the monitor to your mobile device, all prior data is lost.

I am unable to Pair/Sync my Blood Pressure Monitor because

1.  I migrated from the Omron Wellness App or updated to the latest version of the Omron Connect App
2.  I changed the batteries or reset my Blood Pressure Monitor
3.  I am continuously getting an error while syncing my Blood Pressure Monitor

If you are unable to pair/sync your Blood Pressure Monitor to the Omron Connect Mobile App, please follow the steps mentioned below:

1.  Remove the blood pressure monitor from your account
     a.  Go to Settings -> Blood Pressure Settings -> Manage Devices in the App
     b.  On your Blood Pressure Monitor tap “Unpair device” to remove the device you’re your account. If you do not see your Blood Pressure Monitor, then continue to Step 2.

2.  Go to Settings App on your smart device and remove the Omron device from Bluetooth settings.
     a.  Steps to remove the Blood Pressure Monitor from the Bluetooth Settings on iOS smart devices
            1.  Open the Settings app on the phone
            2.  Locate “Bluetooth” and tap it
            3.  Check the list of “MY DEVICES” and find a device that starts with “HEM” or “BP”.
            4.  For each of these devices, Tap the “i” button on right against these device.
            5.  Tap on “Forget This Device” button to remove from Bluetooth.
     b.  Steps to remove Blood Pressure Monitor from Bluetooth Settings on Android smart devices
            1.  Open the Settings app on the phone
            2.  Locate “Bluetooth” and tap it
            3.  Check the list of “Paired devices” and find any device with “BLEsmart…”.
            4.  Unpair the device starting with “BLEsmart….” from Bluetooth settings

3.  Open Omron Connect App . On the Home screen, tap “Add blood pressure” and then Pair the Blood Pressure Monitor and start syncing your Blood Pressure readings

Bluetooth settings will look like the images below:
iOS

Android

NOTE: Please check with the Smart device provider to locate Bluetooth settings on your smart device.

How do I use this blood pressure monitor with multiple users?

  • To allow other people to also use this blood pressure monitor, make sure to transfer all of your readings to your Omron Connect App account so there are no readings left in the blood pressure monitor memory.
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  • The person sharing this blood pressure monitor will need to create their own individual Omron Connect account.
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  • Once the other person has their own Omron Connect account created, they can then take their own blood pressure measurement using this device, and then pair the blood pressure monitor and transfer their readings to their Omron Connect account.
  • What do I do if my phone is lost or stolen?

    If you have a new phone, you will need to re-install the Omron Connect app. Do a forgot password and change your password.

    Will I be able to manually add or remove Blood Pressure readings in the mobile app?

    Yes, those functions are supported.

    My phone or tablet was compatible previously, but is not with the latest version of the Omron Connect Mobile App?

    While some other devices and operating systems may have worked in the past or on occasion, new updates may prevent them from working in the future.

    My data was transferring from Blood Pressure Monitor to my smartphone or tablet. I killed the app during the process. Now I don’t see the data on the App.

    Please don’t kill the app when data transfer is in progress (Manual/AutoSync). This might lead to data loss and you will not be able to view the data in the Mobile Application.

    Do you show individual blood pressure readings in all charts?

    In the month chart we display ‘Average Readings per Day’ and in the year chart we display ‘Average Readings per Month.’

    Why is location permission asked when installing the Omron Connect US app for Android?

    Location must be enabled for readings to be transferred from the BP Monitor to your mobile device, beginning with Marshmallow.

    I transferred data to the Mobile Application without an Internet connection. Then I deleted the Mobile Application from the phone. My data is lost.

    Please make sure to connect to the Internet before deleting the Mobile Application from your smartdevice. This is an offline App, which allows you to use the App without an internet connection. However, connecting to the Internet will back-up your data to the Cloud. In that case, no data will be lost. If Mobile Application is deleted before connecting to the Internet, data stored on the smartdevice will be lost.

    How do I pair the same Blood Pressure monitor again to my profile?

    Please make sure to remove the Bluetooth® profile of the Omron device from Phone settings. Then unpair the Blood Pressure monitor from the Mobile App and follow the instructions to pair it again.

    Why are my blood pressure readings high in the Omron Connect app?

    The Omron Connect app uses the most current American College of Cardiology (ACC) and American Heart Association (AHA) guidelines to categorize your blood pressure readings.  These guidelines changed in November 2017, so it is best to refer to the ACC/AHA guidelines below.

    For more information on these guidelines, please visit https://www.heart.org/en/health-topics/high-blood-pressure/understanding-blood-pressure-readings

    Where can I find the ACC/AHA blood pressure guidelines within the Omron Connect app?

    To reference the ACC/AHA guidelines within the Omron Connect app, navigate to the blood pressure history screen.  Below the graph, tap “Learn more.”

    Why is my blood pressure data not sharing with (or has been deleted from) Apple Health?

    In order for the OMRON Connect app to share your blood pressure data with Apple Health, Apple Health needs to be enabled within the Connect App.  If you have enabled this in the past, you may have to re-enable this setting to share your data.

    Steps to enable Apple Health in the OMRON Connect App

    1. Log into the OMRON Connect app
    2. Go to settings
    3. Select “Connect with Health”

    If you continue to experience issues, please contact customer service at 866.216.1333 or Contact Us. Customer service agents are also available over live chat at www.omronhealthcare.com.

    Why can’t I login to the Omron Connect app after migrating from the Omron Wellness app?

    You are able to use your current Omron Wellness username (email address) to login to the Omron Connect app.  We cannot migrate your password from the Omron Wellness app as it is secured for your safety.  Thus, you cannot use your Omron Wellness password to login to the Omron Connect app.  In order to log into the Omron Connect app, you will need to reset your password.  You can reset your password by clicking the “Forgot Password” link on the login page of the Omron Connect app.

    We are currently facing issues in migrating some of your data from Omron Wellness to the Omron Connect app.  Rest assured, your data is not lost.  Once the issue is resolved, you will be able to see all your data in the Omron Connect app.

    Why is my data from the Omron Wellness app not transferring to the Omron Connect app?

    We are sorry for the inconvenience, but rest assured your data is not lost.  We are currently facing issues migrating some of your data from the Omron Wellness app to the Omron Connect app.  Once the issue is resolved, you will be able to see all of your data in the Omron Connect app.

    Please remember, you can always view and download your data by logging into https://omronwellness.com/Home/Landing with your Omron Wellness mobile app username and password.