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FAQs: Omron Connect

What is the Omron Connect Mobile App? A mobile app (or application) is software designed to run on your smartphone or tablet.

I updated to the latest version of the Omron Connect App. Now I am unable to sync my data from my monitor to the app?

If you are unable to sync the blood pressure readings from your monitor to the Omron Connect Mobile App, please follow the steps:

1. Go to Settings -> Blood Pressure Settings -> Manage Devices in the App
2. Tap “Unpair device” to remove the paired device from the account
3. Go to Settings App on your smartdevice and remove the Omron device from Bluetooth settings.
a) Steps to remove Omron Blood Pressure Monitor from Bluetooth Settings on iOS smartdevices
– Open the Settings app on the phone.
– Locate “Bluetooth” and tap on it.
– Check the list of “MY DEVICES” and find any device with “HEM” or “BP”.
– Tap on “i” button on right against the device which you wish to forget from Bluetooth Settings.
– Tap on “Forget This Device” button to remove from Bluetooth.

b)Steps to remove Omron Blood Pressure Monitor from Bluetooth Settings on Android smartdevices
– Open the Settings app on the phone.
– Locate “Bluetooth” and tap on it.
– Check the list of “Paired devices” and find any device with “BLEsmart…”.
– Unpair the device starting with “BLEsmart….” from Bluetooth Settings.

Bluetooth settings will look like the images below:

iOS

Android

NOTE: Please check with the Smartdevice provider to locate Bluetooth settings on your smartdevice.

4. Open the Omron Connect App. On the Home screen, tap “Add blood pressure” and then pair the blood pressure monitor and start syncing your blood pressure readings.

What is the Omron Connect Mobile App?

A mobile app (or application) is software designed to run on your smartphone or tablet. The Omron Connect Mobile App lets you wirelessly transfer data from your BP monitor to your smartphone or hand-held device and upload your readings to the App.

What devices and Omron Products are compatible with the Omron Connect Mobile App?

Click here for a complete list of compatible devices.

How much does the Omron Connect Mobile App cost?

Our mobile app is available for FREE.

Where can I download the Omron Connect Mobile App?

Download Free on App Store or Google Play

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What happens if I take a reading before pairing it to my mobile device?

If you take a reading before pairing the monitor to your mobile device, all prior data is lost.

How do I use this blood pressure monitor with multiple users?

  • To allow other people to also use this blood pressure monitor, make sure to transfer all of your readings to your Omron Connect App account so there are no readings left in the blood pressure monitor memory.
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  • The person sharing this blood pressure monitor will need to create their own individual Omron Connect account.
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  • Once the other person has their own Omron Connect account created, they can then take their own blood pressure measurement using this device, and then pair the blood pressure monitor and transfer their readings to their Omron Connect account.
  • What do I do if my phone is lost or stolen?

    If you have a new phone, you will need to re-install the Omron Connect app. Do a forgot password and change your password.

    If I reset BP Monitor or change batteries, what do I need to do in order to transfer my data?

    Upon resetting the BP Monitor or changing batteries, the BP Monitor will forget the pairing information and the smartdevice will not be able to communicate with the BP Monitor. In order to communicate, you will need to delete the pairing information from the Bluetooth settings of the smartdevice. Remove the Paired device from Manage Device in the Mobile Application and then begin the pairing process again.

    Will I be able to manually add or remove Blood Pressure readings in the mobile app?

    Yes, those functions are supported.

    My phone or tablet was compatible previously, but is not with the latest version of the Omron Connect Mobile App?

    While some other devices and operating systems may have worked in the past or on occasion, new updates may prevent them from working in the future.

    My data was transferring from Blood Pressure Monitor to my smartphone or tablet. I killed the app during the process. Now I don’t see the data on the App.

    Please don’t kill the app when data transfer is in progress (Manual/AutoSync). This might lead to data loss and you will not be able to view the data in the Mobile Application.

    Do you show individual blood pressure readings in all charts?

    In the month chart we display ‘Average Readings per Day’ and in the year chart we display ‘Average Readings per Month.’

    Why is location permission asked when installing the Omron Connect US app for Android?

    Location must be enabled for readings to be transferred from the BP Monitor to your mobile device, beginning with Marshmallow.

    I transferred data to the Mobile Application without an Internet connection. Then I deleted the Mobile Application from the phone. My data is lost.

    Please make sure to connect to the Internet before deleting the Mobile Application from your smartdevice. This is an offline App, which allows you to use the App without an internet connection. However, connecting to the Internet will back-up your data to the Cloud. In that case, no data will be lost. If Mobile Application is deleted before connecting to the Internet, data stored on the smartdevice will be lost.

    How do I pair the same Blood Pressure monitor again to my profile?

    Please make sure to remove the Bluetooth profile of the Omron device from Phone settings. Then unpair the Blood Pressure monitor from the Mobile App and follow the instructions to pair it again.