FAQs: Webstore | Cancellations, Returns & Exchanges

Frequently asked questions about cancellations, returns and exchanges on our webstore.

How do I modify my order?

Once your order has been placed, you are unable to modify it. This includes billing and shipping addresses, credit card information and product quantity.

If you placed a subscription order, you may only modify the quantity of the product and the credit card information associated with the order. Call 877.216.1333 or contact us to modify your subscription.

How do I cancel my order?

You can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved if your order has already been shipped. Call 877.216.1333 or contact us to submit a request to cancel your order.

If your order cannot be cancelled, you will get an email notification when the order is shipped. If you still do not want the products, you may refuse shipment. If you are unable to refuse shipment, call 877.216.1333 or contact us to submit a request to return your order.

How do I cancel an auto-renew subscription?

To cancel your subscription order, call 877.216.1333 or contact us to request an auto-renew subscription cancellation.
 

Please note that by cancelling the auto-renewal on a subscription means that the subscription will not be renewed in the following month but the subscriber will continue to receive the subscription until that time. If you wish to discontinue your current subscription and the auto-renewal, you will have to cancel both.

What is your policy on cancelled subscriptions?

Shoppers (subscribers) will receive the subscription service for the full time period for which they have paid, even if the auto-renewal option is cancelled. Cancelling the auto-renewal on a subscription means that the subscription will not be renewed in the following month but the subscriber will continue to receive the subscription until that time. Similarly, cancelling an annual auto-renew subscription means that the subscription will not be renewed in the following year but a subscriber will continue to receive the subscription for the remainder of the year.

What is your return policy?

Temporary Extended Returns Policy Due to COVID-19
In response to COVID-19, we have temporarily extended our return policy from 30 days to 60 days for purchases made on or after April 17, 2020. If your return is at risk of falling outside of this window, please contact our Customer Service Team for more information.

The OMRON Healthcare webstore accepts returns within 30 days from the original shipping date. All returned items must be in their original box and include all packing material. Shipping and handling fees are not refundable. The customer is responsible for return shipping costs. All refunds will be credited back to the original method of payment within 4-6 weeks of receiving the returned item at our warehouse. The return policy is only applicable to purchases made on the OMRON Healthcare webstore (OmronHealthcare.com).

Do you have a holiday return policy?

OMRON is excited to offer a new extended holiday return policy. For your convenience, we have extended our normal 30-day return policy during the holidays. Any holiday gifts purchased from November 15 through December 31 can be returned until January 31 of the following year.

How do I return my order?

You can submit a request to return a portion of your order or the entire order. Call 877.216.1333 or contact us to initiate a return. You will receive a RMA (Return Merchandise Authorization) number which you will need to include in the returned package. A return address will be provided and the package must be received within 30 days. Please note that customers are responsible for return shipping and handling fees. The return policy is only applicable to purchases made on the OMRON Healthcare webstore (OmronHealthcare.com).

How do I request a refund?

To request a refund for a purchase made on OmronHealthcare.com, call 877.216.1333 or contact us.

When will my refund credit appear on my credit card?

Your refund credit will appear on your card 4-6 weeks after we receive your returned package.