FAQs: Webstore | Cancellations, Returns & Exchanges
How do I modify my order?
Once your order has been placed, you are unable to modify it. This includes billing and shipping addresses, credit card information and product quantity.
If you placed a subscription order, you may only modify the quantity of the product and the credit card information associated with the order. Click here, call 866.216.1333 or email us to modify your subscription.
How do I cancel my order?
You may submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved if your order has already been shipped. Click here, call 866.216.1333 or email us to submit a request to cancel your order.
If your order cannot be cancelled, you will get an email notification when the order is shipped. If you still do not want the products, you may refuse shipment. If you are unable to refuse shipment, click here, call 866.216.1333 or email us to submit a request to return your order.
How do I cancel an auto-renew subscription?
To cancel your subscription order, click here, call 866.216.1333 or email us to request an auto-renew subscription cancellation. To cancel here, you will need to enter your order number, select the “Subscription Request” subject, then select “Please cancel auto-renew on my subscription.”
Please note that by cancelling the auto-renewal on a subscription means that the subscription will not be renewed in the following month but the subscriber will continue to receive the subscription until that time. If you wish to discontinue your current subscription and the auto-renewal, you will have to cancel both.
What is your policy on cancelled subscriptions?
Shoppers (subscribers) will receive the subscription service for the full time period for which they have paid, even if the auto-renewal option is cancelled. Cancelling the auto-renewal on a subscription means that the subscription will not be renewed in the following month but the subscriber will continue to receive the subscription until that time. Similarly, cancelling an annual auto-renew subscription means that the subscription will not be renewed in the following year but a subscriber will continue to receive the subscription for the remainder of the year.
What is your return policy?
The Omron Healthcare webstore accepts returns within 30 days from the original shipping date. All returned items must be in their original box and include all packing material. Shipping and handling fees are not refundable. The customer is responsible for return shipping costs. All refunds will be credited back to the original method of payment within 7-10 business days of receiving the returned item at our warehouse.
How do I return my order?
You can submit a request to return a portion of your order or the entire order. Click here, call 866.216.1333 or email us to initiate a return. You will receive a RM (Return Merchandise) number which you will need to include in the returned package. Processing of returns without a RM number will be delayed. A return address will be provided and the package must be received within 30 days. For your protection, we recommend that the items be returned using a mail carrier that provides shipment tracking or insurance. Please note that customers are responsible for return shipping and handling fees.
How do I request a refund?
When will my refund credit appear on my credit card?
Your refund credit will appear on your card 7-10 business days after we receive your returned package.