FAQs: Webstore | Shipping Information

What are the delivery methods and timing estimates?

Estimated delivery date range is calculated by “Processing Time + Shipping Time = Total Shipping Time.”

–          Processing Time: If a product is listed as “In Stock,” it will usually ship within 1-24 hours. During holidays, specials or exclusive promotions or due to other factors some “In Stock” items may have a longer lead time to prepare for shipment.

–          Shipping Time: This is the shipping method that you choose during Checkout. You may choose Economy(5-7 business days), Standard (3-5 business days), 2 Day (2 business days) and Overnight (next business day). Business days do not include weekends.

–          Total Shipping Time: Total number of business days to receive your items.

What is an undeliverable package?

If a carrier returns an undeliverable package to us, we’ll notify you of the return by email and issue a full refund.  All refunds will be credited back to the original method of payment within 7-10 business days of receiving the undeliverable package at our warehouse. We are unable to re-ship orders that are returned to us as undeliverable.

Miscellaneous Information
–          We currently ship orders within the contiguous United States plus Alaska and Hawaii.
–          We do not ship to PO Boxes, APO/FPO/DPO addresses or freight forwarders.
–          We do not ship internationally, nor do we ship to US Protectorates, Guam or the Virgin Islands.
–          For some orders a signature may be required upon delivery.
–          Currently we only accept shipping to one address and cannot split orders.
–          Depending on the shipping location, your order may take additional time to reach its destination due to a remote location.
–          Delivery times are approximations. If there are delays, we will do our best to notify you.
–          Some orders may be shipped via USPS and the delivery time frame may vary.
–          After your order is placed the shipping location and shipping method cannot be changed.